| NOTICE TIME ZONE | Brisbane UTC +10 |
|---|---|
| STATUS (Open/Closed) | Closed |
| INCIDENT CAUSED BY A 3RD PARTY? | Yes |
| IF YES, NAME OF 3RD PARTY | NEXTDC – https://nextdc.com |
| INCIDENT START DATE | 2023-05-22 |
| INCIDENT START TIME (HH:MM) | 03:45 |
| ESTIMATED TIME TO RESOLUTION | N/A |
| INCIDENT END DATE | 2023-05-22 |
| INCIDENT END TIME (HH:MM) | 10:15 am |
| INCIDENT TOTAL DURATION | 6.5 hours –  |
| XCRM TICKET NUMBER | Not Applicable |
| BRAND | XNET |
| PRIORITY | P1 |
| CLIENTS AFFECTED | All Clients |
| DESCRIPTION OF INCIDENT | Core Hardware incident in XSTRA’s main Data Center |
| EVENT TIMELINE | |
| Monday 22nd May 2023 | |
| 5:15 | XSTRA XNET lead was inbound to NEXTDC to investigate a major outage as detected by XSTRA’s PRTG monitoring system. Spare equipment was collected en-route. |
| 6:00 | XSTRA day shift technicians confirmed this issues again from XSTRA’s PRTG that some hosts were down. |
| 9:15 | NextDC have identified the issue and are working on resolving it. XSTRA technicians have been able to work around the issue. |
| 9:30 | 75% of the infrastructure is online with the remaining to be up within the next hour or so. |
| 10:14 | NextDC have resolved their internal switching and infrastructure issues. All services are back to normal. Closing SDN now. |
| RECOVERY & RESOLUTION | TBA – waiting for response from NextDC |
| ROOT CAUSE | NEXTDC Switch or redundant links between their Brisbane B1 & B2 data centers failed |
| CORRECTIVE & PREVENTATIVE MEASURES | TBA – waiting for response from NextDC |
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