NOTICE TIME ZONE Brisbane UTC +10
STATUS (Open/Closed) Closed
INCIDENT CAUSED BY A 3RD PARTY? No
IF YES, NAME OF 3RD PARTY
INCIDENT START DATE 20250815
INCIDENT START TIME (HH:MM) 12:30
ESTIMATED TIME TO RESOLUTION 13:00
INCIDENT END DATE 20250815
INCIDENT END TIME (HH:MM) 1307
INCIDENT TOTAL DURATION 37 minutes
XCRM TICKET NUMBER
BRAND XCLOUD
PRIORITY P2
CLIENTS AFFECTED Some Clients using services hosted at NextDC B2 Brisbane will not be able to access those services. The % of services down is about 5%.
DESCRIPTION OF INCIDENT Critical Infrastructure Switch Z-0-0-SW36 Hardware unit has failed
EVENT TIMELINE
Friday 15th August 2025
12:30 PRTG Alerts indicated that the B2 data center is having an issue
12:35 Tech confirmed Switch36 has failed – Tech left for B2 data center with replacement switch – Expected service resolution 1300
1305 New hardware installed. Service restored at 1307
RECOVERY & RESOLUTION
ROOT CAUSE Z-0-0-SW36 24 Port Switch failed
CORRECTIVE & PREVENTATIVE MEASURES All critical infrastructure will fail at some point. Our current strategy is to have a hot spare of all critical infrastructure for swap out when failures occur. The replacement hardware is preconfigured and tested.

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