20250626 – XNET Rural Brookfiled Router Failure - PUBLIC

	SERVICE DISRUPTION NOTICE (SDN)
NOTICE TIME ZONE	Brisbane UTC +10
STATUS (Open/Closed)	Closed
CAUSED BY A 3RD PARTY?	No
IF YES, NAME OF 3RD PARTY
START DATE	20250626
START TIME (HHMM)	0703
ESTIMATED TIME TO RESOLUTION	UNKNOWN
END DATE	20250627
END TIME (HHMM)	1508
TOTAL DURATION	Approx 8 Hours
ESTIMATED DOWN TIME FOR AFFECTED USERS	8 Hours
XCRM TICKET NUMBER	Not Applicable
BRAND	XNET
PRIORITY	P1
CLIENTS AFFECTED	BROOKFIELD 4069 Clients
DESCRIPTION OF INCIDENT	Internet connection outage caused by failed router.
EVENT TIMELINE
	Thursday 26th June 2025
0703	XSTRA became aware of outage from PRTG monitoring alerts. Determined failed router. Technician is on route to investigate root cause.
1500	XSTRA completed works to replace faulty router at the Kenmore Data Center – Tested OK
RECOVERY & RESOLUTION	Replaced faulty hardware
ROOT CAUSE	Failed router in the Kenmore data center
CORRECTIVE & PREVENTATIVE MEASURES	None – all hardware is subject to eventual failure. Given the nature of the traffic passing through the router, the level of importance did not justify additional investment in redundancy. However, we had appropriate contingencies in place, including spare hardware and up-to-date configuration backups, which enabled a prompt and effective replacement.

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