XDEVICE – Printer Care
24/7 Support, Management and Monitoring – Per Printer – Per Month
Comprehensive printer care includes
  • 24×7 Remote & Phone Support for Printer incidents & requests
  • Core Windows Operating System Driver Support & Updates
  • Printer Installation requests on Windows, PC’s and Virtual Machines
  • Printer Connectivity incidents
  • Event logs
  • Hardware inventory
  • Includes associated support for any 3rd Party software sold by XSTRA
Caveats
  • Printer Care does not cover the following list of components and their associated incidents or requests, and any assistance rendered will be undertaken subject to the Client’s approval and charged to the Client at XSTRA’s Schedule 1 Rates
    • Toner functionality or supply
    • Printer Drum issues
    • Paper supply
    • 3rd Party Printing Software
  • On-site work is not included
  • Minimum term – 12 months
Revision: 3
Last modified: Jun 16, 2021

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