The topic you requested could not be found.
Related topics are listed below.

XCLOUD

XCLOUD

Overview Price List XCLOUD – Basic XCLOUD – Enterprise XCLOUD – Enterprise Browser XDESKTOP XACCESS XDEVICE vs XCLOUD Resources Licensing Terms & Conditions

XCLOUD – Enterprise

XCLOUD » XCLOUD – Enterprise

XCLOUD – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – Secure…

XCLOUD – Basic

XCLOUD » XCLOUD – Basic

XCLOUD – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…

XDEVICE vs XCLOUD

XCLOUD » XDEVICE vs XCLOUD

    GENERAL FEATURES XDEVICE XCLOUD Remote Work Compatible – Work from home and anywhere Yes Roam and Work on any device – Computer Hardware Independence Yes Persistent Desktop – start your day with your desktop exactly…

XCLOUD – Enterprise Browser

XCLOUD » XCLOUD – Enterprise Browser

XCLOUD – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…

20230816 – XCLOUD Enterprise – Official Launch Date

NEWS – 2024 » 20230816 – XCLOUD Enterprise – Official Launch Date

Beginning next month, XSTRA is on the brink of introducing the XCLOUD Enterprise lineup of virtual desktops. In partnership with our exclusive advancements, specifically XACCESS and XDESKTOP, our XCLOUD Enterprise solution has achieved unparalleled speed and bolstered…

Schedule 1 – Rates & Charges

XCARE » Schedule 1 – Rates & Charges

XSTRA’S SERVICES RATES & CHARGES EXCLUDING TAXES Normal Working Hours Mon to Fri, Non-Public Holidays, between 6:30 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) Time – Remote Rate, Technical and…

Overview

XCLOUD » Overview

XSTRA understands Work is no longer somewhere we go, but something we do. XCLOUD is our Virtual Apps and Desktops solution for Clients who need a true, work from anywhere, fully managed solution. Clients can now allow their teams the flexibility and agility to…

Price List

XCLOUD » Price List

XCLOUD PRICE LIST . Basic No. of Users  5 to 50  51 to 150  151 +  Per User – Weekly $22.75 $20.47 $18.43 Per User – Monthly $98.82 $88.94 $80.05 . Enterprise No. of Users  5 to 50  51 to 150  151…

20200325 – XSTRA’s COVID19 Business Continuity Plan

NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan

25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…

LATEST

LATEST

Date Added Description of New Content & Links 20230911 XNET – First public release of sample plans used in our high-rise fiber installations in the Philippines 20230911 XRACK – new competitive cost analysis…

Terms & Conditions

XCLOUD » Terms & Conditions

XCLOUD – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…

XDEVICE – PC Care

XDEVICE » XDEVICE – PC Care

XDEVICE – PC Care 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month Comprehensive PC maintenance includes 24×7 Remote & Phone Support for Windows based PC incidents and…

Price List

XDEVICE » Price List

XDEVICE PRICE LIST Description Monthly Cost (ex GST) Units PC/Laptop $65.00 Per PC or Laptop Printer/Scanner $35.00 Per Printer Smart Phone $5.90 Per Phone Tablet $5.90 Per Tablet IP Camera1 $3.00 Per Camera Additional Data Only…

Company Information

ABOUT » Company Information

Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 ACN: 104 881 843 Australian GST Status: Registered Previous Entity Name: Easy Networks Pty Ltd (Changed on 26th June 2014) PDF: XSTRA Group…

20200619 – Australia Targeted – Cyber attack targeting Australian networks

NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks

19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…

20210522 – Core Router Issue

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210522 – Core Router Issue

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210522 INCIDENT START TIME (HH:MM) 08:40 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

Overview

XRACK » Overview

XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. XSTRA offers the following 3 Cloud solution…

20200706 – XRACK – Missing Virtual Machine (VM)

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

ABOUT

ABOUT

Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Skill Sets Create Your Free Account Company Information Contact Information Terms and Conditions of Trade Credit Policy – Australia Invoicing Explained – V1 Invoicing…

XCARE

XCARE

Overview Workflow Schedule 1 – Rates & Charges Remote Assistance Tech Folder – Public Terms & Conditions Service Disruption Notices

CLOSED SDN’s

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s

20240220 – Widespread Phone Call Quality Issues 20230829 – Widespread Network Outage at NEXTDC B2 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected 20230522 – XNET – NextDC Inter-Network is Down Between B1…

Resources

X365 » Resources

Features Matrix Features Explained System Requirements Security Benefits SharePoint Constraints Exchange Tips Historical Mailbox Management Enable Microsoft MFA Procedure

X365

X365

Overview Pricing Pricing – Mailbox Only X365-Plus What Office Product Do I Need? Add Ons Resources Terms & Conditions

Year 2020

NEWS – 2024 » NEWS ARCHIVE » Year 2020

20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail 20200704 – COVID-19, The Ultimate Control Weapon 20200620 – FaceBook’s Latest Attack On Your Privacy 20200619 – Australia Targeted – Cyber attack…

XDEVICE

XDEVICE

Overview Price List XDEVICE – PC Care XDEVICE – Printer Care Maintenance Schedule Terms & Conditions

XNET Tester Prototypes

XNET » Resources » XNET Tester Prototypes

For technicians working with Optical Fiber and Copper based Ethernet XSTRA have identified many scenarios whilst serving Clients, where testing of various Optical Fiber and Ethernet links are required, but where the available equipment to undertake…

XVOICE

XVOICE

Price List Features Soft Clients Resources Terms & Conditions

Resources

XVOICE » Resources

Porting Process FreePBX VoiceMail Guide FreePBX Feature Codes Yealink User Guides Links

Live Net Promoter Scores

PERFORMANCE METRICS » Live Net Promoter Scores

NPS – XSTRA Overall NPS – By Brand NPS – By Client What are Net Promoter Scores? What is a GOOD NPS result? Industry Averages for NPS

Remote Assistance

XCARE » Remote Assistance

XMESH To access a Client’s computer remotely, XSTRA uses a secure OpenSource, locally hosted, application, called XMESH When instructed by an XSTRA Service Desk Team member, please click on the appropriate logo below for your operating…

How We Give Back

ABOUT » How We Give Back

We believe that doing good in the world is the right thing to do, regardless of whether it’s good for business or not. SPONSORSHIPS NON-PROFITS Free Speech Platform – Signal.Org Foundation…

XCRM

XCRM

Preamble Overview Version 5 Login Ticket – Information

PERFORMANCE METRICS

PERFORMANCE METRICS

Overview Net Promoter Scores XREPORTS Tickets

XRACK

XRACK

Overview Price List Backup Security Resources

XFORCE

XFORCE

Overview Price List XNET – Security Division XVAULT

XACCESS

XCLOUD » XACCESS

Overview Client Administrators User Registration Process User Usage Instructions

XNET

XNET

XNET NBN Plus XNET Rural Fiber XNET Tester Prototypes XNET Global Fair Use Policy How To Find The MAC Address Of Your Device Terms & Conditions

Terms & Conditions

XDEVICE » Terms & Conditions

CAVEATS Apple MacOS – XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged…

XPARTS

XPARTS

Overview Equipment Procurement Service File & Data Management Solutions

Terms & Conditions

XCARE » Terms & Conditions

1. NON-STANDARD REQUESTS XSTRA reserves the right to charge the Client for non-standard work requests such as, pre- installation, system integration work, purely cosmetic changes, reinstallation at a new address, or any other similar non-standard…

Soft Clients

XVOICE » Soft Clients

XVOICE supports the use of the following software-based phone application platforms. Microsoft Teams GroundWire 3CX

XNET NBN Plus

XNET » XNET NBN Plus

XNET NBN Plus – CIS XNET NBN Plus – Technical Brief Installation Costs

Year 2021

NEWS – 2024 » NEWS ARCHIVE » Year 2021

20211013 – 2021 Telecommunications Embargo 20210708 – COVID-19 – By The Numbers 20210708 – MSP – Industry Best Practice Report

Resources

XNET » Resources

XNET – High Rise Projects How To Find The MAC Address Of Your Device XNET Tester Prototypes

XNET NBN Plus – CIS

XNET » XNET NBN Plus » XNET NBN Plus – CIS

Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…

Microsoft Teams

XVOICE » Soft Clients » Microsoft Teams

XSTRA delivers Voice Calling to Microsoft Teams For Clients invested in the Microsoft Office 365 eco-system, you can now enjoy the advantage of adding calling features to the Microsoft Teams application. Our Teams Direct Routing solution allows you…

Price List

XRACK » Price List

PRODUCT DESCRIPTION BILLING FREQUENCY PRICE ex-GST XRACK – Virtual Machines Virtual Machines for all needs See XRACK Virtual Machine Pricing Simulator – Version: 20211011 for price details Please Note: You will need to…

20210708 – MSP – Industry Best Practice Report

NEWS – 2024 » NEWS ARCHIVE » Year 2021 » 20210708 – MSP – Industry Best Practice Report

Maintenance Schedule

XDEVICE » Maintenance Schedule

Ticket – Information

XCRM » Ticket – Information

…….. XCRM ticket updates, will be emailed to you, as the ticket progresses If you would like to add additional information to a ticket, you have 3 options: Reply to any ticket related email you receive from us and your reply will automatically…

How To Find The MAC Address Of Your Device

XNET » Resources » How To Find The MAC Address Of Your Device

Your MAC Address should only consist of an alphanumeric combination of twelve (12) hexadecimal characters grouped into pairs by a colon (:). Some devices separate the paired characters with a hyphen or dash (-) while others simply leave a space between the…

Invoicing Explained – V2

ABOUT » Invoicing Explained – V2

. PLEASE NOTE On 1st April 2022, XSTRA changed the way it invoices Clients for recurring Equipment items. If recurring Equipment was first invoiced to a Client after 31st March 2022, then the invoicing protocols above apply to that Equipment moving forward –…

Tickets

PERFORMANCE METRICS » Tickets

Average Handling Time First Call Resolution

20230711 – Microsoft Price Hikes

NEWS – 2024 » 20230711 – Microsoft Price Hikes

XSTRA has been informed by Ingram Micro (AU) that Microsoft (USA) intend to increase pricing by at least 9% beginning 1st September for Australian Clients. XSTRA will need to make adjustments accordingly, starting with next months invoice runs (August 2023). XSTRA will…

Add Ons

X365 » Add Ons

ProofPoint – ATP Replacement Cloud Drive Mapper

XNET Rural Fiber – Technical Brief

XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief

This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…

XNET Rural Fiber

XNET » XNET Rural Fiber

XNET Rural Fiber – CIS XNET Rural Fiber – Technical Brief

20210720 – AAPT/TPG Routing Incident

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210720 – AAPT/TPG Routing Incident

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210720 INCIDENT START TIME (HH:MM) 10:00 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

Invoicing Explained – V1

ABOUT » Invoicing Explained – V1

. PLEASE NOTE On 1st April 2022, XSTRA changed the way it invoices Clients for recurring Equipment items. If recurring Equipment was invoiced to a Client before the 1st April 2022, then the invoicing protocols above apply to that Equipment moving forward –…

Service Disruption Notices (SDN’s)

XCARE » Service Disruption Notices (SDN’s)

OPEN SERVICE DISRUPTION NOTICES CLOSED SERVICE DISRUPTION NOTICES An SDN notice is only created for P1 and P2 level incidents as defined on the XCARE Workflow document. If you do not see any information on the issue you are currently experiencing then searching on…

20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail

NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail

XDEVICE – Printer Care

XDEVICE » XDEVICE – Printer Care

XDEVICE – Printer Care 24/7 Support, Management and Monitoring – Per Printer – Per Month Comprehensive printer care includes 24×7 Remote & Phone Support for Printer incidents & requests Core Windows Operating…

20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210802 INCIDENT START TIME (HH:MM) Approx: 9:15am INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF…

Backup Security

XRACK » Backup Security

XRACK Backup & Disaster Recovery Protocol Options Explained Ransomware: It can’t attack what it doesn’t see. XRACK’s backup options and solutions can protect against ransomware attacks. Start Shielding Your Data by outsourcing your data…

XDESKTOP

XCLOUD » XDESKTOP

Overview XSTRA has completed the final refinements on its proprietary Operating System named XDESKTOP. This operating system stands out as the most fortified option, designed to seamlessly accommodate Windows applications for establishing…

X365-PLUS

X365 » X365-PLUS

Discover the extraordinary value of our comprehensive Microsoft Office 365 maintenance package, X365-Plus, meticulously tailored to meet your business needs. At an astonishingly affordable rate of just $5 per user per month, you gain access to a spectrum of essential…

Cisco Umbrella

XFORCE » XNET – Security Division » Cisco Umbrella

XSTRA partners with Cisco to provide Clients with access to the Umbrella suite of Cyber-Security and Protection products. Much like solutions from: Quad9 CloudFlare FlashStart TitanHQ Cisco Umbrella is able to shield Clients from many of the cyber threats on…

Credit Policy – Australia

ABOUT » Credit Policy – Australia

1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…

Cloud Drive Mapper (CDM)

X365 » Add Ons » Cloud Drive Mapper (CDM)

On Apple Devices (iPhone/iPad)

XNET » Resources » How To Find The MAC Address Of Your Device » On Apple Devices (iPhone/iPad)

Option 1: Applicable if you are not on Wi-Fi. 1. Check the iPhone or the iPad Info Menu Open the Settings app and navigate to Settings -> General -> About and scroll to the network section of the page. You will find your Apple device’s MAC address in the Wi-Fi…

XNET Rural Fiber – CIS

XNET » XNET Rural Fiber » XNET Rural Fiber – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…

Overview

XCARE » Overview

IT All Starts With Great Service & Support At XSTRA, we’ve built our reputation on a foundation of Xceptional Client support called XCARE To assist us, XSTRA has developed a total ticket management platform called XCRM. To log a ticket, please send an email…

XBACKUP

XBACKUP

Overview

XNET – Security Division

XFORCE » XNET – Security Division

Cisco Umbrella

File & Data Management Solutions

XPARTS » File & Data Management Solutions

FileCloud

Create Your Free Account

ABOUT » Create Your Free Account

Resources

XRACK » Resources

XRACK Competitive Analysis Report

On Android Devices

XNET » Resources » How To Find The MAC Address Of Your Device » On Android Devices

Option 1: Due to the large variety of Android devices available, there may be slight differences in these instructions given below. If the instructions below do not work, feel free to call us for more assistance. 1. Locate and tap the Settings app. 2. Scroll Down…

Features

XVOICE » Features

XRACK Competitive Analysis Report

XRACK » Resources » XRACK Competitive Analysis Report

20211120 – XNER Philippines – Converge ICT is down

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20211120 – XNER Philippines – Converge ICT is down

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? YES IF YES, NAME OF 3RD PARTY Converge ICT Philippines INCIDENT START DATE 20211120 INCIDENT…

20200528 – XNET – Philippines – GA Towers Service Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 19:10 OUTAGE DURATION 1 hour 55 Minutes ESTIMATED TIME TO…

Overview

XBACKUP » Overview

XBACKUP – Data Protected 60 Percent of Small Businesses Fold Within 6 Months of a Cyber Attack on their Data. The vast majority of cyberattacks happen to small and midsize businesses. XBACKUP is a service that secures your most valuable commodity – Your…

3CX

XVOICE » Soft Clients » 3CX

For Computers running the Microsoft Windows operating system

NEWS – 2024

NEWS – 2024

20240113 – SharePoint Don’ts NEWS ARCHIVE

NEWS ARCHIVE

NEWS – 2024 » NEWS ARCHIVE

Year 2023 Year 2022 Year 2021 Year 2020

20200524 – XNET – Philippines – GA Towers Service Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…

Price List

XFORCE » Price List

XFORCE PRICE LIST  Network Security Division Item AUD Ex-Tax Units Frequency XFORCE – Cisco Umbrella Cyber Protection – Essentials $12 Per DNS Redirection Point Monthly XFORCE – Cisco Umbrella Cyber Protection – Advantage $6 Per…

GroundWire

XVOICE » Soft Clients » GroundWire

For mobile devices and smart phones running any of the following operating systems: Apple IOS Android

Overview

XDEVICE » Overview

XDEVICE delivers a range of technologies focused on the care of end-point devices 24/7 Remote Support Management Maintenance Monitoring Reporting Pro-Active Remediation Applicable End-Point Devices include: Computers &…

Features Matrix

X365 » Resources » Features Matrix

Click On The Image Below To Access The PDF Document For accurate pricing see details HERE .

CLIENTS

CLIENTS

Hear how AustraliaWOW dodges the “VENDOR BLAME GAME” with XSTRA

Contact Information

ABOUT » Contact Information

Global Phone Numbers Australia: +61 7 3123 4111 – (I) 1300 555 920 – (I) 0458718434 – Outbound SMS Service – (T) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 –…

System Requirements

X365 » Resources » System Requirements

Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users. With the latest application updates Microsoft has focussed on making…

20210906 – XNET Philippines – GA Towers

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210906 – XNET Philippines – GA Towers

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210906 INCIDENT START TIME (HH:MM) 16:00 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

Invoicing Formats

ABOUT » Invoicing Formats

Due to the complexity of the IT and Communications industry, the Equipment on invoices from XSTRA to the Client may include the following additional Equipment classification information that helps describe the types of Equipment listed on the invoice. An…

Historical Mailbox Management

X365 » Resources » Historical Mailbox Management

PROBLEM Often when a User has their employment terminated with a Client, the Client wants to keep the User’s Office 365 mailbox intact and accessible for historical reasons. The best way to achieve this is to convert the User’s mailbox into a 365 Shared…

Industry Averages for NPS

PERFORMANCE METRICS » Live Net Promoter Scores » Industry Averages for NPS

Source 1 Source: https://www.displayr.com/how-good-is-your-nps-using-industry-benchmarks Data From: https://www.satmetrix.com Source 2 Source: https://www.retently.com/blog/good-net-promoter-score/

Legal

ABOUT » Legal

XSTRA’s full Global General Terms and Conditions of Trade Agreement can be found Here XSTRA claims Copyright over all original content on this site/website, © Copyright XSTRA Group Pty Ltd (AU) 2023 Logos, images and trademarks that…