PUBLIC
Table of Contents
PUBLIC
1.
WELCOME
2.
LATEST NEWS
3.
CLIENTS
4.
ABOUT
4.1.
Our Mission
4.2.
Why XSTRA
4.3.
Who Are We
4.4.
What Do We Do
4.5.
How Do We Do IT
4.6.
How We Give Back
4.7.
Our Skill Sets
4.8.
Create Your Free Account
4.9.
Company Information
4.10.
Contact Information
4.11.
Terms and Conditions of Trade
4.12.
Credit Policy – Australia
4.13.
Rates & Charges – Schedule 1
4.14.
Invoicing Explained
4.15.
Invoicing Explained – Legacy
4.16.
Invoicing Formats
4.17.
Financial Hardship Policy
4.18.
Join The Team
4.19.
Legal
5.
XCARE
5.1.
Overview
5.2.
Workflow
5.3.
Remote Assistance – XMESH
5.4.
Tech Folder – Public
5.5.
Service Disruption Notices (SDN’s)
5.5.1.
OPEN SDN’s
5.5.1.1.
20240725 – XACCESS incidents – Advisory Notice
5.5.2.
CLOSED SDN’s
5.5.2.1.
20240627 – Microsoft Office 365 Issues
5.5.2.2.
20240527 – Brookfield Gold Creek Rd Planned Power Outages
5.5.2.3.
20240524 – Brookfield Savages Rd Planned Power Outages
5.5.2.4.
20240305 Widespread Phone call Quality Issues
5.5.2.5.
20240220 – Widespread Phone Call Quality Issues
5.5.2.6.
20230829 – Widespread Network Outage at NEXTDC B2
5.5.2.7.
20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
5.5.2.8.
20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
5.5.2.9.
20221004 – Telstra 4G Sim Issue
5.5.2.10.
20220320 – Ransomware Event
5.5.2.11.
20220307 – XVOICE – Inbound & outbound calling
5.5.2.12.
20211120 – XNET Philippines – Converge ICT is down
5.5.2.13.
20210906 – XNET Philippines – GA Towers
5.5.2.14.
20210808 – Small number of servers inaccessible
5.5.2.15.
20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
5.5.2.16.
20210723 – XNET Philippines – Main Fiber Down
5.5.2.17.
20210720 – AAPT/TPG Routing Incident
5.5.2.18.
20210522 – Core Router Issue
5.5.2.19.
20210316 – Azure Active Directory (AAD) Outage
5.5.2.20.
20210305 – XNET – AUSTRALIA – Brookfield Service outage
5.5.2.21.
20201117 – Philippines – Converge ICT Outage
5.5.2.22.
20200929 – Office 365 Outage
5.5.2.23.
20200929 – Delays relaying email through mail.voipstra.com.au
5.5.2.24.
20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
5.5.2.25.
20200826 – PostGreSQL Service Restarted
5.5.2.26.
20200706 – XRACK – Missing Virtual Machine (VM)
5.5.2.27.
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
5.5.2.28.
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
5.5.2.29.
20200606 – XNET – Philippines – GA Towers – Network Outage
5.5.2.30.
20200528 – XNET – Philippines – GA Towers Service Outage
5.5.2.31.
20200528 – XRACK – Australia – Client Network loss
5.5.2.32.
20200528 – XNET – Australia – Core router outage
5.5.2.33.
20200524 – XNET – Philippines – GA Towers Service Outage
5.5.2.34.
20200520 – XRACK – Unplanned Server Restart
5.5.2.35.
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
5.6.
Rates & Charges – Schedule 1
5.7.
Terms & Conditions
6.
XRACK
6.1.
Overview
6.2.
Price List
6.3.
Backup Security
6.4.
Resources
6.4.1.
XRACK Competitive Analysis Report
7.
XNET
7.1.
Price List
7.2.
XNET NBN Plus
7.2.1.
XNET NBN Plus – CIS
7.2.2.
XNET NBN Plus – Technical Brief
7.2.3.
Installation Costs
7.3.
XNET Rural Fiber
7.3.1.
XNET Rural Fiber – CIS
7.3.2.
XNET Rural Fiber – Technical Brief
7.4.
Resources
7.4.1.
XNET – High Rise Projects
7.4.2.
How To Find The MAC Address Of Your Device
7.4.2.1.
On Windows 10 PCs
7.4.2.2.
On Apple Devices (iPhone/iPad)
7.4.2.3.
On Android Devices
7.4.3.
XNET Tester Prototypes
7.4.4.
IEEE Standard – 802.1
7.4.5.
IEEE Standard – 802.3
7.5.
Terms & Conditions
8.
XVOICE
8.1.
Price List
8.2.
Features
8.3.
Soft Clients
8.3.1.
Microsoft Teams
8.3.2.
GroundWire
8.3.3.
3CX
8.4.
Resources
8.4.1.
Porting Process
8.4.2.
FreePBX VoiceMail Guide
8.4.3.
FreePBX Feature Codes
8.4.4.
Setup Groundwire for Android
8.4.5.
Yealink User Guides
8.4.6.
AI Voice & Avatars
8.4.7.
Other Links
8.5.
Terms & Conditions
9.
XDEVICE
9.1.
Overview
9.2.
Price List
9.3.
Download
9.4.
XDEVICE – Server Edition
9.5.
XDEVICE – PC Edition
9.6.
XDEVICE – Printer Edition
9.7.
Maintenance Schedule
9.8.
Terms & Conditions
10.
XCLOUD
10.1.
Overview
10.2.
Price List
10.3.
Download
10.4.
XCLOUD – Basic
10.5.
XCLOUD – Enterprise
10.6.
XCLOUD – Enterprise Browser
10.7.
XDESKTOP
10.8.
XACCESS
10.8.1.
Overview
10.8.2.
Client Administrators
10.8.3.
User Registration Process
10.8.4.
User Usage Instructions
10.9.
XDEVICE vs XCLOUD
10.10.
File & Data Management Solutions
10.10.1.
FileCloud
10.11.
Licensing
10.12.
Resources
10.13.
Terms & Conditions
11.
X365
11.1.
Overview
11.2.
Pricing
11.3.
Pricing – Mailbox Only
11.4.
X365-PLUS
11.5.
What Office Product Do I Need?
11.6.
Add Ons
11.6.1.
ProofPoint – ATP Replacement
11.6.2.
Cloud Drive Mapper (CDM)
11.7.
Resources
11.7.1.
Features Matrix
11.7.2.
Features Explained
11.7.3.
System Requirements
11.7.4.
Security Benefits
11.7.5.
SharePoint Constraints
11.7.6.
SharePoint Tips
11.7.7.
Exchange Tips
11.7.8.
Historical Mailbox Management
11.7.9.
Enable Microsoft MFA Procedure
11.8.
Terms & Conditions
12.
XCAM
12.1.
Overview
12.2.
Price List
13.
XBACKUP
13.1.
Overview
14.
XFORCE
14.1.
Overview
14.2.
Price List
14.3.
XFORCE Bitwarden Plus
14.3.1.
Browser Extension Setup
14.4.
XNET – Security Division
14.4.1.
XNETSecure
14.4.2.
Cisco Umbrella
15.
XPARTS
15.1.
Overview
15.2.
Equipment Procurement Service
16.
XCRM
16.1.
Preamble
16.2.
Overview
16.3.
Version 5 Login
16.4.
Ticket – Information
17.
PERFORMANCE METRICS
17.1.
Overview
17.2.
Live Net Promoter Scores
17.2.1.
NPS – XSTRA Overall
17.2.2.
NPS – By Brand
17.2.3.
NPS – By Client
17.2.4.
What are Net Promoter Scores?
17.2.5.
What is a GOOD NPS result?
17.2.6.
Industry Averages for NPS
17.3.
XREPORTS
17.4.
Tickets
17.4.1.
Average Handling Time
17.4.2.
First Call Resolution
18.
NEWS – 2024
18.1.
20240530 – Google says “Microsoft unable to protect its clients”
18.2.
20240523 – OpenAI Under Attack – ChatGPT Down
18.3.
20240510 – Google Cloud Deletes 620,000 Members Data
18.4.
20240509 – Microsoft 365 – Teams Removal
18.5.
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
18.6.
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
18.7.
NEWS ARCHIVE
18.7.1.
Year 2023
18.7.1.1.
20230816 – XCLOUD Enterprise – Official Launch Date
18.7.1.2.
20230711 – Microsoft Price Hikes
18.7.1.3.
20230817 – Networking Essentials Guide
18.7.1.4.
20230901 – Classic Windows Vista Parody Video
18.7.2.
Year 2022
18.7.3.
Year 2021
18.7.3.1.
20211013 – 2021 Telecommunications Embargo
18.7.3.2.
20210708 – COVID-19 – By The Numbers
18.7.3.3.
20210708 – MSP – Industry Best Practice Report
18.7.4.
Year 2020
18.7.4.1.
20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
18.7.4.2.
20200704 – COVID-19, The Ultimate Control Weapon
18.7.4.3.
20200620 – FaceBook’s Latest Attack On Your Privacy
18.7.4.4.
20200619 – Australia Targeted – Cyber attack targeting Australian networks
18.7.4.5.
20200615 – A Bad Year So Far for Office 365 Uptime
18.7.4.6.
20200610 – Widespread outage hits IBM Cloud
18.7.4.7.
20200604 – Think Your Data In The Cloud Is Safe?
18.7.4.8.
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
18.7.4.9.
20200524 – Apple Still Spying On Customers
18.7.4.10.
20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
18.7.4.11.
20200325 – XSTRA’s COVID19 Business Continuity Plan
18.7.4.12.
20200122 – XSTRA Supports Children with Kidney Disease
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