| NOTICE TIME ZONE | Brisbane GMT+10 |
|---|---|
| STATUS (Open/Closed) | Open |
| INCIDENT START DATE | 20251222 |
| INCIDENT START TIME (HH:MM) | Approx: 09:00 |
| INCIDENT END DATE | 20251222 |
| INCIDENT END TIME (HH:MM) | 09:37 |
| OUTAGE DURATION | 37min |
| INCIDENT CAUSED BY A 3RD PARTY? | No |
| IF YES, NAME OF 3RD PARTY | |
| XCRM TICKET NUMBER | Multiple |
| BRAND | XCLOUD |
| INTERNAL PRIORITY | P1 |
| CUSTOMERS AFFECTED | Various but not all |
| SITES AFFECTED | Some Sites |
| DESCRIPTION OF INCIDENT | Some users are getting errors trying to access systems in the data center |
| PRIMARY IMPACT EFFECT | Unable to reach some of the data center hosted virtual machines |
| SECONDARY IMPACT EFFECT | |
| EVENT TIMELINE | |
| MONDAY 22nd December 2025 | |
| 08:58 | PRTG Alerts indicated issue in the data center. A technician is heading to the center now. |
| 09:37 | Restarted a host that was not responding – services are recovering on the host that was restarted |
| 10:30 | Virtual machines on host VH64 are back online. We will look to move workloads off this host to other hosts out of hours so the host can be assessed. |
| RECOVERY & RESOLUTION | |
| Restart host VH64 | |
| ROOT CAUSE | |
| Unknown at this stage | |
| CORRECTIVE & PREVENTATIVE MEASURES | |
| RESIDUAL EFFECT | |
| None |
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