Remote Assistance -

1. MY IT DEPARTMENT
2. LATEST NEWS
3. ABOUT
- 3.1. Our Mission
- 3.2. Why XSTRA
- 3.3. Who Are We
- 3.4. What Do We Do
- 3.5. How Do We Do IT
- 3.6. How We Give Back
- 3.7. Our Skill Sets
- 3.8. ISO 27001, SOC 2, GDPR
- 3.9. NPS – Performance Metrics
- 3.10. Company Information
- 3.11. Contact Information
- 3.12. Create Your Free Account
- 3.13. Rates & Charges – Schedule 1
- 3.14. TimeSaver Blocks
- 3.15. Join The Team
- 3.16. Legal & Finance
4. XCARE
- 4.1. Overview
- 4.2. Workflow
- 4.3. Remote Assistance
- 4.4. Tech Folder – Public
- 4.5. Rates & Charges – Schedule 1
- 4.6. Service Disruption Notices (SDN’s)
  - 4.6.1. OPEN SDN’s
  - 4.6.2. CLOSED SDN’s
- 4.7. Equipment Architecture Policy
- 4.8. Support Scope Policy
- 4.9. Terms & Conditions
5. XCLOUD
- 5.1. Overview
- 5.2. Price List
- 5.3. Backup & Recovery
- 5.4. Competitive Analysis Report
- 5.5. Terms & Conditions
6. XNET
- 6.1. Price List
- 6.2. XNET NBN Plus
- 6.3. XNET Rural Fiber
  - 6.3.1. XNET Rural Fiber – CIS
  - 6.3.2. XNET Rural Fiber – Technical Brief
- 6.4. Resources
- 6.5. IPv4/IPv6 Policy
- 6.6. Terms & Conditions
7. XVOICE
- 7.1. Price List
- 7.2. Features
- 7.3. Soft Clients
- 7.4. Testing Toolkit
- 7.5. Resources
- 7.6. Terms & Conditions
8. XDEVICE
- 8.1. Overview
- 8.2. Price List
- 8.3. XDEVICE – PC & Server
- 8.4. XDEVICE – Printer
- 8.5. XDEVICE Software
- 8.6. XCONNECT
- 8.7. Maintenance Schedule
- 8.8. Terms & Conditions
9. XDESK
- 9.1. Overview
- 9.2. Price List
- 9.3. XDESK – Basic
- 9.4. XDESK – Enterprise
- 9.5. XDESK – Enterprise Browser
- 9.6. XDESK vs XDEVICE
- 9.7. XDESK Software
- 9.8. Testing Toolkit
- 9.9. Resources
- 9.10. Terms & Conditions
10. X365
- 10.1. Overview
- 10.2. Pricing
- 10.3. Pricing – Mailbox Only
- 10.4. X365-PLUS
- 10.5. What Office Product Do I Need?
- 10.6. Add Ons
- 10.7. Resources
- 10.8. Terms & Conditions
11. XCAM
- 11.1. Overview
- 11.2. Price List
12. XFORCE
- 12.1. Overview
- 12.2. Price List
- 12.3. Essential 8
- 12.4. XPC
- 12.5. XACCESS
- 12.6. DNSFilter
- 12.7. Vulnerability Scanning & Remediation Services
- 12.8. Backup & Recovery
  - 12.8.1. Immutable Backups
  - 12.8.2. Dooms Day Backups
- 12.9. Resources
- 12.10. Terms & Conditions
13. XPARTS
- 13.1. Overview
- 13.2. Equipment Procurement Service
14. XCRM
- 14.1. Preamble
- 14.2. Overview
- 14.3. Ticket – Information
15. NEWS – 2026
- 15.1. 20260402 – XFORCE – DUO for Multi-Factor Authentication
- 15.2. 20260327 – XNET – Telstra Price Change Notification
- 15.3. NEWS ARCHIVE

XCARE Remote Access

Download Splashtop SOS for remote support

CLICK ON THE APPROPRIATE LOGO FOR YOUR OPERATING SYSTEM

Our Remote Assistance Policy

XSTRA takes your privacy and security seriously. For devices not covered by one of our XDEVICE plans, our team members will only have access to your device if you provide explicit permission. You will receive an acceptance request when logged in. Without your acceptance, XSTRA cannot access your device.

4.3. Remote Assistance