5.3. Backup & Recovery

Ransomware: It can’t attack what it doesn’t see. XCLOUD’s backup option reduces the impact of ransomware attacks and other cybersecurity incidents, as well as hardware failures.

What this option provides

Reduced ransomware impact: backup data is separated from production workloads and not directly accessible from your servers. Outsourced data protection: XSTRA operates the backup strategy for workloads hosted in XCLOUD data centres. 3-2-1 aligned design: 3 copies of data, on 2 different media, with 1 copy off-site. Clear recovery pathway: defined retention settings and a documented disaster recovery protocol.

Documentation

For the detailed end-to-end process, definitions, and recovery flows, refer to the protocol document below.

Retention periods available

XCLOUD retention settings define how far back you can roll your data. A common configuration is the “7 / 45 / 13” model: 7 daily restore points, 45 weekly restore points, and 13 monthly restore points.

Note: Retention and frequency depend on your contracted backup option and technical constraints of the workload.

Hot & warm replication options

XCLOUD offers replication options to alternate data centres to improve redundancy and recovery speed. Starting at a 35% premium, workloads can be kept in sync to an alternate physical location to support rapid recovery from major incidents.

XFORCE – backup & recovery add-ons

If you require additional protection such as immutable and air-gapped backups, XSTRA offers enhanced backup and recovery options through our XFORCE division.

Clarification on data protection & backup statements

Any mention—whether verbal, written, in quotations, marketing materials, or communications from XSTRA—of “100% protection” from cyber threats (viruses, malware, ransomware, trojans, etc.) should be understood as referring to the scope of the backup strategy and recovery capability, not real-time threat prevention.

• Backups are designed to provide a path to recover business data after data-loss events.
• Backups are provided on a best-effort basis and depend on the backup protocol being properly followed and in a healthy state at the time of restoration.
• Restoration will be to a point in time deemed appropriate given the circumstances and the state of backup systems at the time.

• No claim of real-time protection, live detection, or automatic remediation of malicious activity unless explicitly contracted under a cybersecurity service scope.
• No guarantee that data can be restored to the most recent state.
• No guarantee of protection from reputational damage, data leakage, or unauthorised dissemination occurring outside managed systems or outside backup scope.

Data recovery

Recovery services apply when a client requests XSTRA to restore data from XCLOUD backups. Recovery effort is typically billed based on the time required and the volume/complexity of the restoration.