3.4. What Do We Do

XSTRA is your Global 24/7 IT Department


XSTRA provides managed IT, cloud platforms, networks, communications, backup, and foundational cybersecurity
for Australian businesses with multiple sites and growing operational complexity.

We are your ONE-STOP SHOP for Core IT & Platforms

  • 24/7 IT Support – ITIL-aligned service desk and escalation support
  • Virtual Desktops – Desktop as a Service (DaaS) with Citrix-based delivery
  • Enterprise Networks & Systems – design, monitoring, management, lifecycle ownership
  • Virtual Infrastructure – Infrastructure as a Service (IaaS) and hosted workloads
  • Backup & Disaster Recovery – BaaS and DRaaS options (including immutable strategies)
  • Internet, Phones & Communications – carrier/ISP services, voice enablement, porting
  • Alarm & Video Surveillance – site security and monitoring solutions
  • Managed Cloud – Microsoft 365, Azure, endpoint management, monitoring and automation
  • Remote Monitoring & Management – device health, patching, alerts, remediation workflows
  • Consulting & Training – SharePoint, Dynamics, SQL, Power BI, Project, and custom development

Foundational Cybersecurity Solutions (Prevention & Readiness)


Our cybersecurity offering is foundational and practical—built around hardening, identity security,
backup resilience, monitoring, and user protection. We align security controls to what the Client chooses to fund.

Security Area What XSTRA Delivers Typical Tools / Examples
Identity & Access MFA rollout, conditional access basics, access hygiene Microsoft MFA/Entra, XACCESS (where applicable)
Endpoint Hardening Patch cadence, AV/EDR baselines, device controls RMM policies, Microsoft Defender options, standard baselines
Email & User Protection Anti-phish hygiene, SPF/DKIM/DMARC guidance, awareness uplift M365 configurations, Proofpoint (optional), DNS filtering
Network Protection Firewall policy, segmentation guidance, secure remote access patterns MikroTik policy standards, VPN patterns, secure VLAN design
Backup Resilience 3-2-1 strategy, immutable options, recovery testing support XBACKUP, immutable/offline options, DR testing plans
Monitoring & Visibility Alerting and operational monitoring aligned to service scope RMM alerts, log forwarding where funded, vulnerability scanning (optional)
Important boundary: XSTRA is not a digital forensics / incident response (DFIR) practice. In a confirmed cyber incident, we coordinate and support, and we engage specialist incident responders where required.

Need more help with this?
© 2021–2026 XSTRA Group Pty Ltd (Australia). All rights reserved.

Thanks for your feedback.