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XSTRA Rates & Charges
Schedule of standard service rates, travel and procurement charges (excluding taxes)
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Working Hours
Australian Eastern Standard Time (UTC +10 AEST)
| Definition |
Details |
| Standard Working Hours |
Mon to Fri, non-public holidays, between 7:00 am and 7:00 pm at the rates shown below. |
| Non-Standard Working Hours |
Hours outside the period above are considered non-standard. Services delivered during these times are billed at twice the standard rates. |
Time-Based Service Rates
Rates below are per person. Where a minimum applies, it is stated in the rate description.
| Service |
Rate (Excl. Taxes) |
Time – Remote Rate
Technical and consulting |
$3 per minute |
Time – On-Site Rate
Technical and consulting |
$3 per minute
Minimum 1 hour |
Time – Other Rate
Standby or miscellaneous |
$1.50 per minute
Minimum 1 hour |
Level 3 – Senior Technical Engineers
Advanced engineering and escalation support |
$5 per minute |
After-hours multiplier: Work performed during non-standard working hours is billed at 2x the above time-based rates.
Travel & Call-Out Charges
Use the travel distance calculator to estimate kilometres from our office(s).
| Travel Item |
Charge |
| Travel – Call Out Fee |
$50
Covers up to 25 km from our office(s) |
Travel – Rate Per Vehicle & 1 Person
Additional person charged at the Time – Other Rate |
$50 up to 25 km, then $2.50 per km |
Travel – Between Client Sites
For distances exceeding 25 km, we calculate two routes: Site 1 → Site 2, and Office(s) → Site 2. Client is charged the lower of the two. |
$50 up to 25 km
then calculated per km as applicable |
Sundry Expenses
Includes accommodation, parking fees, transfers, travel & meals, car hire, equipment rental, and other out-of-pocket expenses.
Net Cost + 20% Margin (Net Cost × 1.25)
Fees, Freight & Procurement
| Item |
Charge |
Setup Fee
For recurring monthly equipment items and services (unless otherwise specified) |
Billed as per these Rates & Charges – Schedule 1 |
Restocking Fee
See section 5.3(b) in the Global General Terms and Conditions of Trade |
Original Net Sell Price less 40% margin
(Net Sell Price × 0.6) |
| Freight Charges |
Net Cost + 40% Margin
(Net Cost × 1.67) |
| Equipment Procurement Service (EPS) Fee |
Net Cost + 20% Margin (Net Cost × 1.25)
or 10% if Monthly Recurring (Net Cost × 1.12) |
Client Payment Processing Charges
TimeSaver Blocks
Purchase pre-paid blocks to reduce effective hourly cost and improve responsiveness.
