|
XPARTNER – MSA
Client-led strategy. XSTRA-enabled delivery.
|
Your virtual CIO. Your virtual CTO.
Your accountable technology delivery partner.
Your accountable technology delivery partner.
The XPARTNER – MSA (Managed Services Agreement) is XSTRA’s virtual CIO, virtual CTO and managed delivery service. It is designed for organisations that want to retain control of their technology strategy, products, vendors and direction — while relying on XSTRA’s leadership, people, service desk, systems, engineering capability and operational experience to turn that strategy into a dependable working environment.
Client-led strategy. XSTRA-enabled delivery.
You retain ownership of business priorities, technology choices and risk decisions. XSTRA provides the operating discipline, technical resources and accountable execution required to implement, support and continuously improve the environment.
|
24/7 Service Desk Access
A known place to log incidents at any time, with priority escalation for service-impacting and critical events.
|
Included Monthly Coverage
A predictable allocation of advisory, support and engineering time aligned to your organisation’s needs.
|
Preferred Client Pricing
A 10% discount on eligible XSTRA products and services, plus progressive discounts for excess monthly hours.
|
Virtual CIO + Virtual CTO + Managed Delivery
XPARTNER – MSA gives your organisation access to the strategic leadership normally associated with a Chief Information Officer, the technical leadership normally associated with a Chief Technology Officer, and the practical delivery capability of an experienced managed services team. It is executive-level technology capability without the cost and complexity of building an equivalent full-time internal department.
|
Virtual CIO Capability
BUSINESS, GOVERNANCE & DIRECTION
|
Virtual CTO Capability
ARCHITECTURE, SECURITY & ENGINEERING
|
Managed Delivery Capability
SUPPORT, IMPLEMENTATION & ACCOUNTABILITY
|
More than advice: Many virtual CIO or virtual CTO services stop at recommendations. XPARTNER – MSA connects strategy and technical leadership directly to the XSTRA service desk, engineering team, delivery systems and ongoing operating model — so agreed decisions can actually be implemented and supported.
A Different Kind of Managed Service
XSTRA already provides managed services through products such as XDESK, XDEVICE, XCLOUD, XRACK, XNET, X365, XVOICE and XFORCE. In those services, XSTRA designs and operates a defined product platform. XPARTNER – MSA solves a different problem: it gives the Client access to XSTRA’s virtual CIO, virtual CTO and managed operating capability while the Client continues to define the business strategy, technology direction and products used.
Who Is XPARTNER – MSA For?
|
A Strong Fit
|
Choose Another XSTRA Option When…
|
What XPARTNER – MSA Provides
The exact scope is recorded in the Client’s proposal and Managed Services Schedule. The service can include the following operating capabilities.
|
Service Desk & Escalation
|
Advisory & Engineering
|
Technology Management
|
|
Vendor Coordination
|
Governance & Roadmap
|
Documentation & Visibility
|
No double charging: Support that is already included within a separately subscribed XSTRA product remains governed by that product’s inclusions. Managed Services coverage is intended for the Client’s broader environment, client-selected systems, consulting, coordination, changes and project activity.
Clear Ownership & Accountability
Commercial Model
Each XPARTNER – MSA engagement is supported by a Client-specific Service Schedule that records the monthly fee, included coverage, systems in scope, service priorities, reporting, authorised contacts and any agreed variations.
|
Coverage Options
5, 10, 20 or a tailored number of included hours per month.
|
Monthly Reset
Included hours reset each month, do not roll over and have no cash or transfer value.
|
10% Product Benefit
10% off eligible XSTRA products and services listed in the Service Schedule.
|
Excess-Hour Savings
Progressive discounts apply when monthly usage exceeds the included allocation.
|
Recommended Progressive Excess-Hour Bands
Commercial qualifications: Standard and specialist rates are taken from XSTRA’s current Rates & Charges unless expressly varied in the Service Schedule. Unless otherwise agreed, non-standard-hours work may be charged at the applicable after-hours rate or consume included coverage at two hours for each hour worked. Travel, third-party charges, hardware, software licences, freight, taxes, procurement charges and project materials are separate.
How the 10% XSTRA Product Benefit Works
The discount is intended to reward the broader managed relationship while allowing the Client to select only the XSTRA products that support its strategy.
|
Eligible Where Listed in the Service Schedule
|
Normally Excluded Unless Agreed in Writing
|
How the Relationship Works
|
1. DISCOVER
Confirm objectives, systems, risks, vendors, responsibilities and current constraints.
|
2. BASELINE
Create the service map, documentation, access model, support boundaries and initial priorities.
|
3. IMPLEMENT
Deliver approved changes, integrations, remediation and project work in a controlled sequence.
|
4. OPERATE
Provide service desk access, management, vendor coordination, maintenance and escalation.
|
5. IMPROVE
Review performance, risk, budget and roadmap; then agree the next improvement cycle.
|
The Outcome
|
Choice Without Chaos
Choose the technology that fits your organisation while maintaining a structured operating model.
|
One Accountable Partner
XSTRA coordinates the technical work so your team is not left managing every supplier and escalation.
|
Predictable Access to Expertise
Reserve technical capability every month rather than searching for help only after something has failed.
|
Continuous Improvement
Move from reactive support to an agreed roadmap of resilience, security, efficiency and business enablement.
|
Important Service Boundaries
XPARTNER – MSA is an accountable professional-services relationship, not an unlimited-labour warranty. Clear boundaries protect both parties and allow XSTRA to allocate the right resources.
- Third-party manufacturers and software vendors remain responsible for their products, warranties, defects and vendor-level support.
- XSTRA may coordinate and assist with third parties, but cannot guarantee their response times, decisions, performance or outcomes.
- Major migrations, deployments, integrations and remediation programs may require a separate scope, project plan and approval.
- Cybersecurity, backup, disaster recovery and compliance outcomes depend on the products selected, agreed scope, Client decisions, testing and third-party capabilities.
- The Agreement does not by itself certify or guarantee compliance with any legal, regulatory, cybersecurity or industry framework.
- The Client must provide timely access, accurate information, authorised contacts, approvals, vendor support arrangements and appropriate licensing.
- All work remains subject to technical feasibility, lawful use, change control, resource availability and XSTRA’s published support boundaries.
Agreement Framework
This page is a product overview and does not itself create a binding XPARTNER – MSA. The final service is defined by XSTRA’s accepted proposal or order, the Client-specific Managed Services Schedule, applicable product or service documents, the current Rates & Charges, Credit Policy, Support Scope Policy and XSTRA’s Global General Terms & Conditions of Trade, unless expressly varied in writing by XSTRA.
| Terms & Conditions | Rates & Charges | Support Scope Policy |
Use the XSTRA Products That Support Your Strategy
XPARTNER – MSA does not force a complete XSTRA stack. It gives you a framework for selecting and combining the right XSTRA and third-party services.
| XCARE | XDESK | XDEVICE | XCLOUD |
Give your business the CIO, CTO and delivery capability it needs.
Start with a discovery discussion. We will confirm your business priorities, current systems, technology risks, leadership requirements, support expectations and the right monthly coverage level, then prepare a Client-specific XPARTNER – MSA Service Schedule.
Pricing is in Australian dollars and excludes GST unless stated otherwise. Product, service and labour availability is subject to the final accepted agreement and applicable XSTRA terms.
Need more help with this?
© 2021–2026 XSTRA Group Pty Ltd (Australia). All rights reserved.