8.1. Overview

XSTRA
XDEVICE – Endpoint Care & Lifecycle Management
Technologies and services covering monitoring, maintenance, remediation, reporting, and secure decommissioning.
Overview
XDEVICE delivers a range of technologies and services focused on the care of endpoint devices and their complete cradle-to-grave lifecycle.
What XDEVICE delivers
  • 24/7 remote support (where applicable to the subscribed plan)
  • Management of configuration, posture, and baseline compliance
  • Maintenance aligned to a structured update cadence
  • Monitoring of device health and key indicators
  • Reporting for visibility, auditability, and planning
  • Proactive remediation to address issues before they become outages
  • Professional decommissioning and safe disposal (where requested)
Applicable endpoint devices
The following device categories can be covered under XDEVICE (subject to plan scope and technical feasibility):
  • Servers, computers, and virtual machines running Microsoft Windows
  • Printers
  • Smartphones
  • Tablet computers
  • Wi-Fi access points
  • Switches
  • Routers
Technologies used
XDEVICE combines remote tooling, cloud monitoring, and automation to maintain a consistent and supportable baseline.
Technology components
  • Remote control tools to securely access devices for complex remediation work.
  • Cloud-hosted monitoring to track device health and key indicators.
  • Automation and script library enabling scheduled and on-demand management actions, including software maintenance.
Management & maintenance task categories
XDEVICE maintenance tasks are grouped into the categories below. Exact activities depend on device type, role, and plan scope.
Category Examples
Windows updates Windows Critical Updates, Windows Security Updates, Defender Definition Updates
Drivers & tools Windows Drivers & Tools (where applicable and approved)
Software maintenance Windows Software updates (supported apps), configuration baselines, security hardening actions
Disk & housekeeping Disk management, safe cleanup tasks, storage health checks (device-dependent)
Maintenance operations Scheduled maintenance windows, reboot coordination (where required), verification and remediation actions
Ready to proceed?
Contact us to place your order or to confirm which device types and coverage level are best suited to your environment.

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