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What Do We Do

XSTRA » What Do We Do

XSTRA IS YOUR GLOBAL 24 Hour / 7 Days Per Week IT Department We are your ONE-STOP SHOP for: BACKUP & DISASTER RECOVERY SERVICES (BaaS & DRaaS) REMOTE MONITORING AND MANAGEMENT OF DEVICES 24/7 HELP DESK SERVICES CYBERSECURITY SOLUTIONS VIRTUAL INFRASTRUCTURE –…

What are Net Promoter Scores?

LIVE PERFORMANCE METRICS » Net Promoter Scores » What are Net Promoter Scores?

Net Promoter Score (NPS) is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. The NPS score ranges from -100 to +100 NPS scores are measured with a single question survey and tracked, with a higher NPS score more…

What is a GOOD NPS result?

LIVE PERFORMANCE METRICS » Net Promoter Scores » What is a GOOD NPS result?

Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would…

Porting Process

XVOICE » Porting Process

At XSTRA we have had years of experience porting the numbers of our Clients. Here is a list of the steps that XSTRA usually undertake and this process can take between 4 to 12 weeks. STEPS DESCRIPTION 1 Obtain copy of Clients telephone…

Security Benefits

X365 » Security Benefits

Compare Microsoft 365 to your current security solutions : Privileged Identity Management Risk-Based Conditional Access Cloud Access Security Broker (CASB) Threat Intelligence End Point Protection and Response (EDR) What is Microsoft 365? Microsoft 365 combines…

20210708 – COVID-19 – By The Numbers

NEWS » 20210708 – COVID-19 – By The Numbers

Updated 20210708 Many of our clients have suffered a down turn in trade, laid of workers. At XSTRA, we wanted to crunch some numbers and find out exactly what is going on, because too many people are listening to their TV’s, where the reality of what is…

Net Promoter Scores

LIVE PERFORMANCE METRICS » Net Promoter Scores

NPS – XSTRA Overall NPS – By Brand NPS – By Client NPS – By Client Site What are Net Promoter Scores? What is a GOOD NPS result? Industry Averages for NPS

20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…

How Do We Do IT

XSTRA » How Do We Do IT

8 Stages To Great Client Experiences: XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction we have with our Clients. To ensure a consistent Client experience, we have developed our unique Service…

XNET NBN Plus – CIS

XNET » XNET NBN Plus » XNET NBN Plus – CIS

Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes % Typical Speed…

XSTRA

XSTRA

Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Skill Sets How Can We Help You? Create Your Free Account Global Contact Information Global Company Information Community Terms and Conditions of Trade Schedule 1 – Rates &…

Features Explained

X365 » Features Explained

Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…

20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

XNET NBN Plus – Technical Brief

XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief

XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…

20200520 – XRACK – Unplanned Server Restart

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…

Backup Options

XRACK » Backup Options

|_. Backup & Disaster Recovery Protocol Options Explained | | Ransomware: It can’t attack what it doesn’t see. XRACK’s backup options and solutions can protect against ransomware attacks. Start Shielding Your Data by outsourcing your data protection…

Schedule 1 – Rates & Charges

XSTRA » Schedule 1 – Rates & Charges

XSTRA’S SERVICES RATES & CHARGES EXCLUDING TAXES Normal Working Hours Mon to Fri, Non-Public Holidays, between 6:30 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) Time – Remote Rate, Technical and…

SharePoint Constraints

X365 » SharePoint Constraints

. ALSO PLEASE NOTE: you can have more than 5000 files/documents in a SharePoint document library but adding more than 5000 files into the library and things start to break. Examples: Search will not work properly; and, Microsoft Graph API will struggle to work at…

20200706 – XRACK – Missing Virtual Machine (VM)

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20210720 – AAPT/TPG Routing Incident

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20210720 – AAPT/TPG Routing Incident

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210720 INCIDENT START TIME (HH:MM) 10:00 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

20200604 – Think Your Data In The Cloud Is Safe?

NEWS » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?

At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…

Terms and Conditions of Trade

XSTRA » Terms and Conditions of Trade

Date Revision Number Details of Change 20210317 1 XSTRA’s trading terms have undergone a format change, text re-arrangements and minor legal changes to modernise the content in line with new laws and regulations.…

XCLOUD – Tier 1

XCLOUD » XCLOUD – Tier 1

XCLOUD – TIER 1 Windows Server 2019 Virtual Desktop – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…

20200620 – FaceBook’s Latest Attack On Your Privacy

NEWS » NEWS ARCHIVE » Year 2020 » 20200620 – FaceBook’s Latest Attack On Your Privacy

20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…

20211013 – 2021 Telecommunications Embargo

NEWS » 20211013 – 2021 Telecommunications Embargo

This years Telecommunications embargo dates have been set. All new XNET orders will need to be placed before the 2nd November to ensure they are delivered before the Embargo begins. Key Dates: • Start of embargo: Tuesday 21st December 2021 • End of embargo:…

Overview

XVAULT » Overview

XVAULT – Data Protected 60 Percent of Small Businesses Fold Within 6 Months of a Cyber Attack on their Data. The vast majority of cyberattacks happen to small and midsize businesses. XVAULT is a service that secures your most valuable commodity – Your…

Financial Hardship Policy

XSTRA » Financial Hardship Policy

What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…

20200325 – XSTRA’s COVID19 Business Continuity Plan

NEWS » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan

25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…

Telstra Pricing

XVOICE » Telstra Pricing

Unlimited Calls & Text + Set Data Plans – as of 7th April 2020 DATA UNLIMITED CALLS UNLIMITED TEXT $ FOR 2+ SIMS $ FOR 10+ SIMS 2GB YES YES $35 $32.50 30GB YES YES $45 $42.50…

XNET Rural Fiber – CIS

XNET » XNET Rural Fiber » XNET Rural Fiber – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…

20200619 – Australia Targeted – Cyber attack targeting Australian networks

NEWS » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks

19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…

20200615 – A Bad Year So Far for Office 365 Uptime

NEWS » NEWS ARCHIVE » Year 2020 » 20200615 – A Bad Year So Far for Office 365 Uptime

Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…

XNET Global Fair Use Policy

XNET » XNET Global Fair Use Policy

Definitions “Equipment” – includes XSTRA and 3rd party sourced products and services supplied by XSTRA to the “Customer”. References to “Equipment” and or “XNET service(s)” and or “Services” in this “XNET Fair Use…

20200528 – XNET – Australia – Core router outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…

Terms & Conditions

XVOICE » Terms & Conditions

XVOICE CHANGE REQUESTS 45 DAY CHANGE REQUEST GUARANTEE TO PHONE SYSTEM PROGRAMMING XSTRA makes no guarantee that any request from a Client to change a Client’s XVOICE phone system will be able to be completed at any specific time or…

20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

20200524 – XNET – Philippines – GA Towers Service Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…

XNET Rural Fiber – Technical Brief

XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief

This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…

Global Contact Information

XSTRA » Global Contact Information

Global Phone Numbers Australia: +61 7 3123 4111 – (I) 1300 555 920 – (I) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 – (I) Philippines: +63 2 8231 2982 –…

FileCloud

XPARTS » File & Data Management Solutions » FileCloud

Feature Set Comparison Ransomware Protection: FileCloud’s heuristic file content scanning engine to detect and block ransomware Two-Factor Authentication (2FA): Add an extra layer of protection when logging in using email or Google…