PUBLIC
Table of Contents
PUBLIC
GrabGrab
GrabGrab
  • 1. WELCOME
  • 2. LATEST NEWS
  • 3. ABOUT
    • 3.1. Our Mission
    • 3.2. Why XSTRA
    • 3.3. Who Are We
    • 3.4. What Do We Do
    • 3.5. How Do We Do IT
    • 3.6. How We Give Back
    • 3.7. Our Skill Sets
    • 3.8. Create Your Free Account
    • 3.9. Company Information
    • 3.10. Contact Information
    • 3.11. Rates & Charges
    • 3.12. Join The Team
    • 3.13. Legal & Finance
      • 3.13.1. Terms and Conditions of Trade
      • 3.13.2. Credit Policy
      • 3.13.3. Financial Hardship Policy
      • 3.13.4. Invoicing Explained
      • 3.13.5. Invoicing Explained – Legacy
      • 3.13.6. Invoicing Formats
      • 3.13.7. Other
  • 4. XCARE
    • 4.1. Overview
    • 4.2. Workflow
    • 4.3. Remote Assistance
    • 4.4. Tech Folder – Public
    • 4.5. Service Disruption Notices (SDN’s)
      • 4.5.1. OPEN SDN’s
        • 4.5.1.1. 20250522 – XCLOUD – Intermittent Performance
      • 4.5.2. CLOSED SDN’s
        • 4.5.2.1. 20250210 – Major Network Outage to Internet
        • 4.5.2.2. 20241129 – XNET Core switch failure
        • 4.5.2.3. 20241030 – Hardware Upgrades at NextDC B2 Tonight
        • 4.5.2.4. 20241017 – Disk SusbSystem Errors on Server in Data Center
        • 4.5.2.5. 20240725 – XACCESS incidents – Advisory Notice
        • 4.5.2.6. 20240627 – Microsoft Office 365 Issues
        • 4.5.2.7. 20240527 – Brookfield Gold Creek Rd Planned Power Outages
        • 4.5.2.8. 20240524 – Brookfield Savages Rd Planned Power Outages
        • 4.5.2.9. 20240305 Widespread Phone call Quality Issues
        • 4.5.2.10. 20240220 – Widespread Phone Call Quality Issues
        • 4.5.2.11. 20230829 – Widespread Network Outage at NEXTDC B2
        • 4.5.2.12. 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
        • 4.5.2.13. 20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
        • 4.5.2.14. 20221004 – Telstra 4G Sim Issue
        • 4.5.2.15. 20220320 – Ransomware Event
        • 4.5.2.16. 20220307 – XVOICE – Inbound & outbound calling
        • 4.5.2.17. 20211120 – XNET Philippines – Converge ICT is down
        • 4.5.2.18. 20210906 – XNET Philippines – GA Towers
        • 4.5.2.19. 20210808 – Small number of servers inaccessible
        • 4.5.2.20. 20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
        • 4.5.2.21. 20210723 – XNET Philippines – Main Fiber Down
        • 4.5.2.22. 20210720 – AAPT/TPG Routing Incident
        • 4.5.2.23. 20210522 – Core Router Issue
        • 4.5.2.24. 20210316 – Azure Active Directory (AAD) Outage
        • 4.5.2.25. 20210305 – XNET – AUSTRALIA – Brookfield Service outage
        • 4.5.2.26. 20201117 – Philippines – Converge ICT Outage
        • 4.5.2.27. 20200929 – Office 365 Outage
        • 4.5.2.28. 20200929 – Delays relaying email through mail.voipstra.com.au
        • 4.5.2.29. 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
        • 4.5.2.30. 20200826 – PostGreSQL Service Restarted
        • 4.5.2.31. 20200706 – XRACK – Missing Virtual Machine (VM)
        • 4.5.2.32. 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
        • 4.5.2.33. 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
        • 4.5.2.34. 20200606 – XNET – Philippines – GA Towers – Network Outage
        • 4.5.2.35. 20200528 – XNET – Philippines – GA Towers Service Outage
        • 4.5.2.36. 20200528 – XRACK – Australia – Client Network loss
        • 4.5.2.37. 20200528 – XNET – Australia – Core router outage
        • 4.5.2.38. 20200524 – XNET – Philippines – GA Towers Service Outage
        • 4.5.2.39. 20200520 – XRACK – Unplanned Server Restart
        • 4.5.2.40. 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
    • 4.6. Rates & Charges – Schedule 1
    • 4.7. Terms & Conditions
  • 5. XRACK
    • 5.1. Overview
    • 5.2. Price List
    • 5.3. Backup Security
    • 5.4. Resources
      • 5.4.1. XRACK Competitive Analysis Report
  • 6. XNET
    • 6.1. Price List
    • 6.2. XNET NBN Plus
      • 6.2.1. XNET NBN Plus – CIS
      • 6.2.2. XNET NBN Plus – Technical Brief
      • 6.2.3. Installation Costs
    • 6.3. XNET Rural Fiber
      • 6.3.1. XNET Rural Fiber – CIS
      • 6.3.2. XNET Rural Fiber – Technical Brief
    • 6.4. Resources
      • 6.4.1. XNET – High Rise Projects
      • 6.4.2. How To Find The MAC Address Of Your Device
        • 6.4.2.1. On Windows 10 PCs
        • 6.4.2.2. On Apple Devices (iPhone/iPad)
        • 6.4.2.3. On Android Devices
      • 6.4.3. XNET Tester Prototypes
      • 6.4.4. IEEE Standard – 802.1
      • 6.4.5. IEEE Standard – 802.3
    • 6.5. Terms & Conditions
  • 7. XVOICE
    • 7.1. Price List
    • 7.2. Features
    • 7.3. Soft Clients
      • 7.3.1. GroundWire
      • 7.3.2. 3CX
      • 7.3.3. Microsoft Teams
    • 7.4. Resources
      • 7.4.1. FreePBX Typical Call Flow Workflows
      • 7.4.2. Porting Process
      • 7.4.3. FreePBX VoiceMail Guide
      • 7.4.4. FreePBX Feature Codes
      • 7.4.5. Setup Groundwire for Android
      • 7.4.6. Yealink User Guides
      • 7.4.7. AI Voice & Avatars
      • 7.4.8. Other Links
    • 7.5. Terms & Conditions
  • 8. XDEVICE
    • 8.1. Overview
    • 8.2. Price List
    • 8.3. XDEVICE – Server Edition
    • 8.4. XDEVICE – PC Edition
    • 8.5. XDEVICE – Printer Edition
    • 8.6. Download – XAGENT
    • 8.7. Windows PC Pathways
    • 8.8. Maintenance Schedule
    • 8.9. Terms & Conditions
  • 9. XCLOUD
    • 9.1. Overview
    • 9.2. Comparison
    • 9.3. Price List
    • 9.4. XCLOUD – Basic
    • 9.5. XCLOUD – Enterprise
    • 9.6. XCLOUD – Enterprise Browser
    • 9.7. XDEVICE vs XCLOUD
    • 9.8. Resources
      • 9.8.1. Demo Resources
      • 9.8.2. Security Videos
      • 9.8.3. Client Side Requirements
      • 9.8.4. PDF Software
      • 9.8.5. File & Data Management Solutions
        • 9.8.5.1. FileCloud
        • 9.8.5.2. File Explorer – Search Hints
      • 9.8.6. AutoCAD
      • 9.8.7. Licensing
      • 9.8.8. Sites Used For XCLOUD Development
      • 9.8.9. Citrix Design Overview
    • 9.9. Terms & Conditions
  • 10. X365
    • 10.1. Overview
    • 10.2. Pricing
    • 10.3. Pricing – Mailbox Only
    • 10.4. X365-PLUS
    • 10.5. SharePoint – Considerations
      • 10.5.1. SharePoint – Common Issues
      • 10.5.2. SharePoint – Other Constraints
      • 10.5.3. Cloud Drive Mapper (CDM)
    • 10.6. What Office Product Do I Need?
    • 10.7. Add Ons
      • 10.7.1. ProofPoint – ATP Replacement
    • 10.8. Resources
      • 10.8.1. Features Matrix
      • 10.8.2. Features Explained
      • 10.8.3. System Requirements
      • 10.8.4. Security Benefits
      • 10.8.5. Exchange Entities Explained
      • 10.8.6. SharePoint Tips
      • 10.8.7. Historical Mailbox Management
      • 10.8.8. Enable Microsoft MFA Procedure
      • 10.8.9. How DKIM, SPF & DMARC Work to Prevent Email Spoofing
    • 10.9. Terms & Conditions
  • 11. XCAM
    • 11.1. Overview
    • 11.2. Price List
  • 12. XBACKUP
    • 12.1. Overview
  • 13. XFORCE
    • 13.1. Overview
    • 13.2. Price List
    • 13.3. Bitwarden Plus
      • 13.3.1. Browser Extension Setup
    • 13.4. XNETSecure
    • 13.5. Cisco Umbrella
    • 13.6. XDESKTOP
    • 13.7. XACCESS
      • 13.7.1. Overview
      • 13.7.2. Client Administrators
      • 13.7.3. User Registration Process
      • 13.7.4. User Usage Instructions
      • 13.7.5. XACCESS Site Key
  • 14. XPARTS
    • 14.1. Overview
    • 14.2. Equipment Procurement Service
  • 15. XCRM
    • 15.1. Preamble
    • 15.2. Overview
    • 15.3. Version 5 Login
    • 15.4. Ticket – Information
  • 16. PERFORMANCE METRICS
    • 16.1. Overview
    • 16.2. Live Net Promoter Scores
      • 16.2.1. NPS – XSTRA Overall
      • 16.2.2. NPS – By Brand
      • 16.2.3. NPS – By Client
      • 16.2.4. What are Net Promoter Scores?
      • 16.2.5. What is a GOOD NPS result?
      • 16.2.6. Industry Averages for NPS
    • 16.3. XREPORTS
    • 16.4. Tickets
      • 16.4.1. Average Handling Time
      • 16.4.2. First Call Resolution
  • 17. NEWS – 2025
    • 17.1. X365 – 2025 Microsoft Office 365 – Price Changes
    • 17.2. NEWS ARCHIVE
      • 17.2.1. Year 2024
        • 17.2.1.1. 20241121 – RSA and AES Encryption is now useless
        • 17.2.1.2. 20241001 – XCLOUD – Citrix Price Increases
        • 17.2.1.3. 20240530 – Google says “Microsoft unable to protect its clients”
        • 17.2.1.4. 20240523 – OpenAI Under Attack – ChatGPT Down
        • 17.2.1.5. 20240510 – Google Cloud Deletes 620,000 Members Data
        • 17.2.1.6. 20240509 – Microsoft 365 – Teams Removal
        • 17.2.1.7. 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
        • 17.2.1.8. 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
      • 17.2.2. Year 2023
        • 17.2.2.1. 20230816 – XCLOUD Enterprise – Official Launch Date
        • 17.2.2.2. 20230711 – Microsoft Price Hikes
        • 17.2.2.3. 20230817 – Networking Essentials Guide
        • 17.2.2.4. 20230901 – Classic Windows Vista Parody Video
      • 17.2.3. Year 2022
      • 17.2.4. Year 2021
        • 17.2.4.1. 20211013 – 2021 Telecommunications Embargo
        • 17.2.4.2. 20210708 – COVID-19 – By The Numbers
        • 17.2.4.3. 20210708 – MSP – Industry Best Practice Report
      • 17.2.5. Year 2020
        • 17.2.5.1. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
        • 17.2.5.2. 20200704 – COVID-19, The Ultimate Control Weapon
        • 17.2.5.3. 20200620 – FaceBook’s Latest Attack On Your Privacy
        • 17.2.5.4. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
        • 17.2.5.5. 20200615 – A Bad Year So Far for Office 365 Uptime
        • 17.2.5.6. 20200610 – Widespread outage hits IBM Cloud
        • 17.2.5.7. 20200604 – Think Your Data In The Cloud Is Safe?
        • 17.2.5.8. 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
        • 17.2.5.9. 20200524 – Apple Still Spying On Customers
        • 17.2.5.10. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
        • 17.2.5.11. 20200325 – XSTRA’s COVID19 Business Continuity Plan
        • 17.2.5.12. 20200122 – XSTRA Supports Children with Kidney Disease

17.2.5. Year 2020

  • 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
  • 20200704 – COVID-19, The Ultimate Control Weapon
  • 20200620 – FaceBook’s Latest Attack On Your Privacy
  • 20200619 – Australia Targeted – Cyber attack targeting Australian networks
  • 20200615 – A Bad Year So Far for Office 365 Uptime
  • 20200610 – Widespread outage hits IBM Cloud
  • 20200604 – Think Your Data In The Cloud Is Safe?
  • 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
  • 20200524 – Apple Still Spying On Customers
  • 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
  • 20200325 – XSTRA’s COVID19 Business Continuity Plan
  • 20200122 – XSTRA Supports Children with Kidney Disease

Feedback

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
Need Help? -> Contact Us !

Post Comment
.