TimeSaver Blocks -

XSTRA TimeSaver Blocks

Prepaid support hours with significant savings, budget certainty, and priority service

Save up to 50% on Technical Support

Hours never expire

Pre-purchase your support hours and enjoy discounted rates, budget certainty, and improved responsiveness. The larger the block, the greater the savings.

Includes: Remote Support, On-Site Support, Standby Service, XCARE Services, and Emergency Support (double-hour consumption).

Choose Your TimeSaver Block

Pricing below shows discounted hourly equivalents when consuming TimeSaver hours.

Package	Hours	Discount	Remote Rate	On-Site Rate	Standby Rate	Total Cost	You Save
Starter Block	10 Hours	15%	$153/hour	$153/hour	$76.50/hour	$1,530	$270 – $450
Professional Block	25 Hours	22%	$140.40/hour	$140.40/hour	$70.20/hour	$3,510	$990 – $1,650
Business Block MOST POPULAR	50 Hours	28%	$129.60/hour	$129.60/hour	$64.80/hour	$6,480	$2,520 – $4,200
Enterprise Block	100 Hours	35%	$117/hour	$117/hour	$58.50/hour	$11,700	$6,300 – $10,500
Corporate Block	250 Hours	42%	$104.40/hour	$104.40/hour	$52.20/hour	$26,100	$18,900 – $31,500
Platinum Block	500 Hours	50%	$90/hour	$90/hour	$45/hour	$45,000	$45,000 – $75,000

Note: Emergency / after-hours support consumes 2 hours from your block for every 1 hour of service.

Why Choose TimeSaver Blocks?

Massive Savings

Save up to 50% compared to standard hourly rates. The more hours you purchase, the greater your savings.

Budget Certainty

Upfront pricing with predictable support costs. Reduced monthly billing variability for better planning.

Ultimate Flexibility

Use your hours across all service types (remote, on-site, standby, XCARE, projects and consulting).

Risk-Free Commitment

Hours never expire — use them at your own pace without time pressure.

Service types supported:

Remote Support – technical troubleshooting and consultations
On-Site Support – hardware installation and hands-on work
Standby Service – monitoring and standby coverage
XCARE Services – chaperone and standard adhoc support

How You Can Use Your Hours

Service Type	Hour Consumption	Description
XCARE Chaperone Service	0.5 hours per hour	Facilitated support with vendors — get 2 hours of service for every 1 hour consumed
Standard Technical Support	1 hour per hour	Remote troubleshooting, system configuration, technical consultations
On-Site Services	1 hour per hour	Hardware installation, complex configurations, hands-on technical work
Strategic Consulting	1 hour per hour	Technology planning, system reviews, infrastructure assessments
Emergency Support	2 hours per hour	After-hours and weekend support (still discounted vs. standard rates)
Project Work	1 hour per hour	Planned implementations, migrations, technology rollouts

Compare Standard vs. TimeSaver Pricing

Service Type	Standard Rate	50-Hour Block	100-Hour Block	500-Hour Block
Remote Support	$180/hour	$129.60/hour	$117/hour	$90/hour
On-Site Support	$180/hour	$129.60/hour	$117/hour	$90/hour
Standby Service	$90/hour	$64.80/hour	$58.50/hour	$45/hour

Getting Started

Step 1: Choose Your Block

Select the block that best fits your anticipated support needs. You can start smaller and add blocks later.

Step 2: Make Your Investment

One simple payment secures your discounted rates and improved responsiveness.

Step 3: Start Using Your Hours

Call our support line, submit tickets, or schedule consultations — your prepaid hours make it simple and cost-effective.

Step 4: Track Your Usage

Receive balance updates and usage reporting so you can plan future purchases based on actual consumption.

Frequently Asked Questions

Do my hours expire?

No. TimeSaver Block hours never expire. Use them at your own pace without time pressure.

Can I use hours for emergency support?

Yes. Emergency and after-hours support consumes 2 hours from your block for every hour of service.

What if I need more hours?

You can purchase additional TimeSaver Blocks at any time. Each block maintains its discount rate based on the size purchased.

Can I transfer hours between companies?

Yes. Hours can be transferred between related business entities under the same ownership.

How do I track my remaining hours?

You’ll receive balance updates and usage reporting. Larger block holders can receive account management support for tracking and planning.

Important Terms

Non-Refundable: TimeSaver Blocks are commitment-based and are non-refundable.
No Expiry: Your hours never expire — use them at your own pace.
Transferable: Hours can be transferred between related business entities under the same ownership.
Non-Standard Hours: After-hours and weekend support consumes double hours from your block, in line with standard charges.

Ready to Start Saving?

Join other clients who are already using TimeSaver Blocks for discounted rates, certainty and priority service.

Contact XSTRA to purchase your TimeSaver Block and start using prepaid hours immediately.

3.14. TimeSaver Blocks