| XSTRA’S SERVICES | RATES & CHARGES – (EXCLUDING TAXES) |
|---|---|
| Standard Working Hours – Definition | Mon to Fri, Non-Public Holidays, between 7:00 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) at the rates shown below |
| Non-Standard Working Hours – Definition | Hours outside of the defined period above are considered non-standard working hours, and Services provided during these times, are billed at twice the rates shown below. |
| Time – Remote Rate – Technical and Consulting, Per Person | $3 Per Minute |
| Time – On-Site Rate – Technical and Consulting, Per Person | $3 Per Minute, Minimum 1 Hour |
| Time – Other Rate – including Standby or Miscellaneous, Per Person | $1.50 Per Minute, Minimum 1 Hour |
| Travel – Call Out Fee | $50 – Covers travel up to 25 Kilometers from our office(s). Travel Distance Calculator |
| Travel – Rate Per Vehicle & 1 Person | $50 up to 25 Kilometers from our office(s), then $2.50 Per Kilometer. Additional Person charged at the Time – Other Rate metric shown above. Travel Distance Calculator |
| Travel – Between Client Sites | Travel between Client sites, (Site 1 and Site 2), $50 up to 25 kilometers. For distances exceeding 25 kilometers, we will calculate our travel expenses based on two routes: from Site 1 to Site 2, and from our office(s) to Site 2. The client will be charged based on the less expensive of these two calculations. Travel Distance Calculator |
| Sundry Expenses: including Accommodation, Parking Fees, Transfers, Travel & Meals, Car Hire, Equipment Rental & Other | Net Cost + 20% Margin (Net Cost x 1.25) |
| Setup Fee | Unless otherwise specified, all recurring monthly equipment items and services will incur a setup fee equivalent to one month’s cost per unit |
| Restocking Fee | Original Net Sell Price less 40% Margin (Net Sell Price * 0.6) (See section 5.3(b) in the Global General Terms and Conditions of Trade ) |
| Freight Charges | Net Cost + 40% Margin (Net Cost x 1.67) |
| Equipment Procurement Service (EPS) Fee | Net Cost + 20% Margin (Net Cost x 1.25) or 10% if Monthly Recurring (Net Cost x 1.12) |
| Client Payment Processing Charges | See our Credit Policy |
Need more help with this?
© 2021–2025 XSTRA Group Pty Ltd (Australia). All rights reserved.