SERVICE DISRUPTION NOTICE (SDN)
NOTICE TIME ZONE Brisbane UTC +10
STATUS (Open/Closed) Closed
CAUSED BY A 3RD PARTY? Yes
IF YES, NAME OF 3RD PARTY TPG / AAPT
START DATE 20250210
START TIME (HHMM) 1633
ESTIMATED TIME TO RESOLUTION 1645
END DATE 20250210
END TIME (HHMM) 1645
TOTAL DURATION 12 minutes
ESTIMATED DOWN TIME FOR AFFECTED USERS 12 minutes
XCRM TICKET NUMBER Not Applicable
BRAND XNET
PRIORITY P1
CLIENTS AFFECTED All clients.
DESCRIPTION OF INCIDENT All IP traffic failed to reach their destinations outside XSTRA’s networks
EVENT TIMELINE
Monday 10th Feb 2025
1633 XSTRA staff could not trace traffic outbound beyond our core router. PRTG monitoring showed multiple client links were also down who have circuits with AAPT. After approximately 10 minutes all services returned to normal. XSTRA is reviewing logs and an email query has been sent to our AAPT account manager requesting information on root cause.
2233 Public news announcements confirm issues with TPG Group including AAPT – Link Here
RECOVERY & RESOLUTION N/A as 3rd Party Issue
ROOT CAUSE Power outage due to severe storm in Sydney
CORRECTIVE & PREVENTATIVE MEASURES N/A

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