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XNET

XNET

Price List XNET NBN Plus XNET Rural Fiber Resources Terms & Conditions

XNET Tester Prototypes

XNET » Resources » XNET Tester Prototypes

For technicians working with Optical Fiber and Copper based Ethernet XSTRA have identified many scenarios whilst serving Clients, where testing of various Optical Fiber and Ethernet links are required, but where the available equipment to undertake…

XNET Rural Fiber

XNET » XNET Rural Fiber

XNET Rural Fiber – CIS XNET Rural Fiber – Technical Brief

XNET NBN Plus

XNET » XNET NBN Plus

XNET NBN Plus – CIS XNET NBN Plus – Technical Brief Installation Costs

XNET – High Rise Projects

XNET » Resources » XNET – High Rise Projects

GA Twin Towers – Philippines The GA Twin Towers stands as the flagship venture of Globe Asiatique Property Holdings Corporation. Situated at the bustling center of EDSA in Mandaluyong City, this exquisite dual-tower project graces the cityscape. At XSTRA, we…

XNET Rural Fiber – CIS

XNET » XNET Rural Fiber » XNET Rural Fiber – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Latency …

XNET NBN Plus – CIS

XNET » XNET NBN Plus » XNET NBN Plus – CIS

Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…

XNET Rural Fiber – Technical Brief

XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief

This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…

20241129 – XNET Core switch failure

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20241129 – XNET Core switch failure

SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY START DATE 20241129…

XNET NBN Plus – Technical Brief

XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief

XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…

20210906 – XNET Philippines – GA Towers

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210906 – XNET Philippines – GA Towers

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210906 INCIDENT START TIME (HH:MM) 16:00 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

20250626 – XNET Rural Brookfiled Router Failure

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250626 – XNET Rural Brookfiled Router Failure

SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY START DATE 20250626…

Credit Policy

ABOUT » Legal & Finance » Credit Policy

1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…

20210723 – XNET Philippines – Main Fiber Down

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210723 – XNET Philippines – Main Fiber Down

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210723 INCIDENT START TIME (HH:MM) 19:45 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

20210305 – XNET – AUSTRALIA – Brookfield Service outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210305 – XNET – AUSTRALIA – Brookfield Service outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20210305 INCIDENT START TIME (HH:MM) 13:42 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

20200528 – XNET – Australia – Core router outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…

20211120 – XNET Philippines – Converge ICT is down

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20211120 – XNET Philippines – Converge ICT is down

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? YES IF YES, NAME OF 3RD PARTY Converge ICT Philippines INCIDENT START DATE 20211120 INCIDENT…

Financial Hardship Policy

ABOUT » Legal & Finance » Financial Hardship Policy

What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…

20200528 – XNET – Philippines – GA Towers Service Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 19:10 OUTAGE DURATION 1 hour 55 Minutes ESTIMATED TIME TO…

20200524 – XNET – Philippines – GA Towers Service Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…

20200606 – XNET – Philippines – GA Towers – Network Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200606 – XNET – Philippines – GA Towers – Network Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200606 INCIDENT START TIME (HH:MM) 19:49 OUTAGE DURATION 8 ESTIMATED TIME TO RESOLUTION 8 AM …

20230817 – Networking Essentials Guide

NEWS – 2025 » NEWS ARCHIVE » Year 2023 » 20230817 – Networking Essentials Guide

Presently, we are unveiling a portion of XSTRA’s internal reference material, which we utilize for training our engineers. Please don’t hesitate to distribute this content as you see fit. We kindly request that you attribute XSTRA in any instances where…

20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY NEXTDC – https://nextdc.com INCIDENT START DATE 2023-05-22…

Terms & Conditions

XNET » Terms & Conditions

DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…

Price List

XNET » Price List

XNET – GENERAL SERVICES PRICE LIST XNET Product Description Price Monthly XNET – Virtual Router Unlimited Public Bandwidth Up and Down 24×7 Help Desk Priority Support from certified Mikrotik technical experts Get Setup Fast – The…

CLOSED SDN’s

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s

20250819 – XDESK – Cloud Drive Mapper Issues 20250810 – XACCESS Outage 20250804 – Core router outage 20250604 – Data Center – Upstream Internet Outage 20250522 – XDESK – Intermittent Performance 20250210 –…

Resources

XNET » Resources

XNET – High Rise Projects How To Find The MAC Address Of Your Device XNET Tester Prototypes Tool: Recover Domain Name Password

Terms & Conditions

XVOICE » Terms & Conditions

1. CUSTOMER SERVICE GUARANTEE (CSG) WAIVER NOTICE The Customer Service Guarantee (CSG), outlined in the Telecommunications Act 1997, provides eligible customers with specific rights in relation to standard fixed-line telephone services. These rights…

LATEST NEWS

LATEST NEWS

Date Added Description of New Content & Links 20250828 XDESK – Latest Citrix Installer version 2503.7 released 20250825 XFORCE – Comparing our XACCESS MFA solution to the World’s Best and Most Popular…

XDESK – Basic

XDESK » XDESK – Basic

XDESK – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…

20211013 – 2021 Telecommunications Embargo

NEWS – 2025 » NEWS ARCHIVE » Year 2021 » 20211013 – 2021 Telecommunications Embargo

This years Telecommunications embargo dates have been set. All new XNET orders will need to be placed before the 2nd November to ensure they are delivered before the Embargo begins. Key Dates: • Start of embargo: Tuesday 21st December 2021 • End of embargo:…

XDESK – Enterprise

XDESK » XDESK – Enterprise

XDESK – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – When…

20210522 – Core Router Issue

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210522 – Core Router Issue

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210522 INCIDENT START TIME (HH:MM) 08:40 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

20201117 – Philippines – Converge ICT Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

DNSFilter

XFORCE » DNSFilter

DNSFilter – Smart, Fast, and Cloud-Delivered Protection DNSFilter is a cloud-based DNS security solution that protects users from accessing malicious or harmful websites—before connections are even established. As the first line of defense in your network,…

20240524 – Brookfield Savages Rd Planned Power Outages

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240524 – Brookfield Savages Rd Planned Power Outages

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Energex INCIDENT START DATE 20240524 INCIDENT START TIME…

20250210 – Major Network Outage to Internet

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250210 – Major Network Outage to Internet

SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY TPG / AAPT START DATE 20250210…

20240527 – Brookfield Gold Creek Rd Planned Power Outages

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240527 – Brookfield Gold Creek Rd Planned Power Outages

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Energex INCIDENT START DATE 20240527 INCIDENT START TIME…

20230829 – Widespread Network Outage at NEXTDC B2

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230829 – Widespread Network Outage at NEXTDC B2

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 20230829 INCIDENT START TIME (HH:MM)…

20250604 – Data Center – Upstream Internet Outage

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250604 – Data Center – Upstream Internet Outage

SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT or Upstream of them START DATE…

20200929 – Delays relaying email through mail.voipstra.com.au

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200831 INCIDENT START TIME (HH:MM) Approx: 08:30 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20210720 – AAPT/TPG Routing Incident

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210720 – AAPT/TPG Routing Incident

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210720 INCIDENT START TIME (HH:MM) 10:00 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

20221004 – Telstra 4G Sim Issue

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20221004 – Telstra 4G Sim Issue

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telstra INCIDENT START DATE 2022-10-04 INCIDENT START TIME…

Legal & Finance

ABOUT » Legal & Finance

Terms and Conditions of Trade Credit Policy Financial Hardship Policy Invoicing Explained Invoicing Explained – Legacy Invoicing Formats Other

20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210802 INCIDENT START TIME (HH:MM) Approx: 9:15am INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF…

XDEVICE – Server Edition

XDEVICE » XDEVICE – Server Edition

XDEVICE – SERVER Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per Server – Per Month Comprehensive Server maintenance includes 24×7 Remote & Phone Support for Windows based Server…

XDEVICE – PC Edition

XDEVICE » XDEVICE – PC Edition

XDEVICE – PC Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month Comprehensive PC maintenance includes 24×7 Remote & Phone Support for Windows based PC incidents and…

Terms & Conditions

XDESK » Terms & Conditions

PASSWORD POLICY – ACSC ESSENTIAL 8 ALIGNED This policy defines how XSTRA enforces strong password and lockout standards across all managed systems. These settings are based on the Australian Cyber Security Centre’s (ACSC) Essential Eight…

Browser Based Apps

XDESK » Resources » Browser Based Apps

Why Citrix Technologies Matter in a 100% Cloud-Based World Some users may believe that relying solely on cloud-based services—such as Microsoft 365, Google Workspace, or other SaaS applications—eliminates the need for solutions like Citrix. However, this is a…

Demo Resources

XDESK » Resources » Demo Resources

Ultra-High Definition System Testing – 8K – 60 Frames Per Second __________________________________________________________________________________________________ Other Visual Application Testing Websites Google Maps Google Earth Sketch…

XPARTS

XPARTS

Overview Equipment Procurement Service

Rates & Charges – Schedule 1

ABOUT » Rates & Charges – Schedule 1

XSTRA’S SERVICES RATES & CHARGES – (EXCLUDING TAXES) Standard Working Hours – Definition Mon to Fri, Non-Public Holidays, between 7:00 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) at the rates shown below…

Terms & Conditions

X365 » Terms & Conditions

X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…

Terms & Conditions

XDEVICE » Terms & Conditions

CAVEATS Apple MacOS – XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged…

Resources

XDESK » Resources

Passwords Citrix Mission Browser Based Apps The Future of Workspaces Client Side Requirements Demo Resources Security Videos File Explorer – Search Hints PDF Software AutoCAD Sites Used For XDESK Development

Essential 8

XFORCE » Essential 8

Essential Eight: What Your Business Needs to Know The Essential Eight are eight practical mitigation strategies developed by the Australian Signals Directorate (ASD) through the Australian Cyber Security Centre (ACSC) to reduce the likelihood and impact of common…

Remote Assistance

XCARE » Remote Assistance

CLICK ON THE APPROPRIATE LOGO FOR YOUR OPERATING SYSTEM Our Remote Assistance Policy XSTRA takes your privacy and security seriously. For devices not covered by one of our XDEVICE plans, our team members will only have access to your device if…

Equipment Procurement Service

XPARTS » Equipment Procurement Service

XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…

20200325 – XSTRA’s COVID19 Business Continuity Plan

NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan

25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…

ISO 27001, SOC 2, GDPR

ABOUT » ISO 27001, SOC 2, GDPR

Compliance Statement: Alignment with ISO 27001, SOC 2, and GDPR While XSTRA has not yet attained formal certification under ISO 27001, SOC 2, or GDPR, our operational and security frameworks are meticulously designed to align with the core requirements of…

Overview

XFORCE » XACCESS » Overview

XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…

Invoicing Formats

ABOUT » Legal & Finance » Invoicing Formats

Due to the complexity of the IT and Communications industry, the Equipment on invoices from XSTRA to the Client may include the following additional Equipment classification information that helps describe the types of Equipment listed on the invoice. An…

Client Side Requirements

XDESK » Resources » Client Side Requirements

Network Requirements for XDESK Citrix Secure Workspace Access To ensure a seamless experience when accessing your XDESK Citrix Secure Workspaces, the following outbound firewall and router settings must be enabled at your site. These settings allow users to access all…

Maintenance Schedule

XDEVICE » Resources » Maintenance Schedule

XDEVICE – Windows OS – Maintenance Plan At XSTRA, we maintain a structured and proactive approach to system updates and maintenance. Our XDEVICE maintenance schedule is aligned with Microsoft’s Patch Tuesday, which occurs at 10:00 AM (PT) on the…

AutoCAD

XDESK » Resources » AutoCAD

AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …

20200604 – Think Your Data In The Cloud Is Safe?

NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?

At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…

Soft Clients

XVOICE » Soft Clients

XVOICE supports the use of the following software-based phone applications: OPERATING SYSTEM OR DEVICE RECOMMENDED APPLICATION Android OS and Apple IOS – Phones and Tablets GroundWire Microsoft Windows MicroSIP…

Contact Information

ABOUT » Contact Information

Global Phone Numbers Australia: 1300 555 920 – (I) +61 7 3123 4111 – (I) +61 401 777 475 – (Outbound SMS Service) – (T) Important Email Addresses General Information: info@x.direct To reach our service desk…

Terms & Conditions

XFORCE » Terms & Conditions

XACCESS – Local Machine Clock Accuracy XACCESS, our Multi-Factor Authentication (MFA) solution, relies on your local machine having accurate time to function correctly. If your device is covered under an XDEVICE agreement or is an XPC machine…

SharePoint – Other Constraints

X365 » SharePoint – Considerations » SharePoint – Other Constraints

Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…

Passwords

XDESK » Resources » Passwords

How to Access the Change Password Screen in Remote Sessions ️ For Citrix Users ➡️ Use the Citrix Toolbar If you’re using the Citrix Workspace App on Windows or Mac: Look for the Citrix session toolbar at the top or side of your screen. Click on…

The Future of Workspaces

XDESK » Resources » The Future of Workspaces

White Paper: The Future of Workspaces – Securing High-Performance Virtual Desktops with XDESK Private Cloud —— Introduction As organizations accelerate their digital transformation, enabling staff to work from anywhere on any device has become a…

File Explorer – Search Hints

XDESK » Resources » File Explorer – Search Hints

Here is an image of the File Explorer application with the “Search” box on the right hand side . We’ve all encountered the “Search” box in Windows File Explorer. To help you make the most of this useful feature, here are a few…

Windows PC Pathways

XDEVICE » Resources » Windows PC Pathways

XSTRA Pathways for PC Management body { font-family: Arial, sans-serif; line-height: 1.6; padding: 30px; background: #f9f9f9; color: #333; } h1, h2, h3 { color: #004080; } h1 { font-size:…

X365-PLUS

X365 » X365-PLUS

X365 Plus – A Better Way to Use Microsoft 365 1. Built for Simplicity, Security and Support X365 Plus is designed to enhance your Microsoft 365 experience by layering essential protections, simplified support, and business-grade service levels on top of your…

20200620 – FaceBook’s Latest Attack On Your Privacy

NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200620 – FaceBook’s Latest Attack On Your Privacy

20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…

User Registration Process

XFORCE » XACCESS » User Registration Process

XACCESS – USER ACCOUNT REGISTRATION PROCESS To register, the User clicks on this link https://xaccess.x.direct and selects the “REGISTER” option at the bottom of the page . . User enters their: “Mobile Number or Email…

SharePoint – Common Issues

X365 » SharePoint – Considerations » SharePoint – Common Issues

VIDEO: SharePoint Document Storage Issues & Alternatives Summary Of the Most Common SharePoint Issues 1. Permissions Issues Incorrect or overly restrictive permissions Overly complex permission hierarchies Broken permission inheritance Inconsistent permission levels…

Reverse Authentication

XFORCE » XACCESS » Reverse Authentication

XACCESS – Reverse Authentication Reverse Authentication Reverse Authentication is an extra safety step that allows a Client to verify the identity of an XSTRA staff member (on the phone or in person) using the Client’s own XACCESS…

Exchange Entities Explained

X365 » Resources » Exchange Entities Explained

Component Description Use Cases Best Practices for Departing Users Mailbox A personal email account assigned to an individual user, requiring a license. Individual employee email accounts for daily…

Citrix Mission

XDESK » Resources » Citrix Mission

Citrix Mission: Empowering Secure, Flexible Workplaces Citrix’s mission is to create secure, flexible, and productive digital workspaces that enable businesses and enterprises to provide seamless, secure access to the resources employees need—anytime,…

Client Administrators

XFORCE » XACCESS » Client Administrators

TASKS FOR THE CLIENT ADMINISTRATOR TO COMPLETE Log into XCRM and Complete the following tasks: Set the “XACCESS TIME WINDOW” setting. We recommend setting this to at least 12 hours but not greater than 25 hours. This setting determines…

Site Key

XFORCE » XACCESS » Site Key

XACCESS Site Key: Secure Your Locations with IP-Restricted Access What is the XACCESS Site Key? The XACCESS Site Key is a small hardware device equipped with an Ethernet port, designed to be installed on a client’s network. Once deployed, it designates the site as…

20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected

NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT INCIDENT START DATE 2023-06-02 INCIDENT START TIME…

20200520 – XRACK – Unplanned Server Restart

XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…

Cloud Drive Mapper (CDM)

X365 » SharePoint – Considerations » Cloud Drive Mapper (CDM)

Summary At this point in time, if a Client decides to proceed with SharePoint for their document storage needs, XSTRA recommends using Cloud Drive Mapper. XSTRA’s policy on this may change in the near future as we develop a superior solution in-house called…

Overview

XCRM » Overview

The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…

Pricing

X365 » Pricing

  Microsoft Office 365 NCE Plans Compared Microsoft 365 Business Office 365 Enterprise Microsoft 365   Business Basic Business Standard Business Premium Apps for Business Office 365 F3 Office 365 E1 Office 365 E3 Office 365…