NOTICE TIME ZONE Brisbane UTC +10
STATUS (Open/Closed) Closed
INCIDENT CAUSED BY A 3RD PARTY? Yes
IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox
INCIDENT START DATE 20240305
INCIDENT START TIME (HH:MM) 09:40
ESTIMATED TIME TO RESOLUTION ?
INCIDENT END DATE 20240305
INCIDENT END TIME (HH:MM) 10:35
INCIDENT TOTAL DURATION 55 Minutes
XCRM TICKET NUMBER Not Applicable
BRAND XVOICE
PRIORITY P1
CLIENTS AFFECTED All Clients
DESCRIPTION OF INCIDENT Upstream carrier is experiencing core network connectivity issues effecting all phone services and SIP end points
EVENT TIMELINE
Tuesday 5th March 2024
09:40 XSTRA identified a reduction in call quality
10:02 Confirmation recieved from upstream carrier that they have technical issues. Our AAPT upstream services are unaffected. Services to TIAB/Ivox are effected. Next update from TIAB/Ivox is: 11:00
10:31 XSTRA has performed test calls and quality has improved, Awaiting further update from upstream carrier
RECOVERY & RESOLUTION
ROOT CAUSE Metaswitch issues at Symbio – TIAB/Ivox
CORRECTIVE & PREVENTATIVE MEASURES XSTRA intends to migrate impacted customers to our AAPT service

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