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20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200831 INCIDENT START TIME (HH:MM) Approx: 08:30 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200528 – XNET – Philippines – GA Towers Service Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 19:10 OUTAGE DURATION 1 hour 55 Minutes ESTIMATED TIME TO…

20200606 – XNET – Philippines – GA Towers – Network Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200606 – XNET – Philippines – GA Towers – Network Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200606 INCIDENT START TIME (HH:MM) 19:49 OUTAGE DURATION 8 ESTIMATED TIME TO RESOLUTION 8 AM …

20200528 – XNET – Australia – Core router outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…

20200929 – Office 365 Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

20200929 – Delays relaying email through mail.voipstra.com.au

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

20200524 – XNET – Philippines – GA Towers Service Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…

20201117 – Philippines – Converge ICT Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200528 – XRACK – Australia – Client Network loss

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…

20200520 – XRACK – Unplanned Server Restart

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…

Overview

XCARE » Overview

It all starts with great service At XSTRA we have built our reputation on a foundation of Xceptional Client support XSTRA has 3 teams that deal with different problems, incidents and requests XSTRA Service Desk Team XCRM Entity Records Management Ticket…

20200826 – PostGreSQL Service Restarted

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200706 – XRACK – Missing Virtual Machine (VM)

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

XNET Rural Fiber + NBN* – CIS

XNET » XNET Rural Fiber + NBN* » XNET Rural Fiber + NBN* – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home + NBN is installed for unlikely situations when our service goes down. Download Speed …

20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…

Office 365

X365 » Office 365

Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…

Global General Terms and Conditions of Trade Agreement

XSTRA » Global General Terms and Conditions of Trade Agreement

© Copyright XSTRA Group Pty Ltd (AU) 2021 Definitions “XSTRA” – XSTRA Group Pty Ltd (Australia) (ABN: 95 104 881 843) – Registered office at 7/2 Benson Street, TOOWONG, QLD 4066 (Ph.: 1300 555 920 or +61 7 3123 4111) or its independent foreign…