Service Disruption Notices (SDN’s) -

1. MY IT DEPARTMENT
2. LATEST NEWS
3. ABOUT
- 3.1. Our Mission
- 3.2. Why XSTRA
- 3.3. Who Are We
- 3.4. What Do We Do
- 3.5. How Do We Do IT
- 3.6. How We Give Back
- 3.7. Our Skill Sets
- 3.8. ISO 27001, SOC 2, GDPR
- 3.9. NPS – PERFORMANCE METRICS
- 3.10. Company Information
- 3.11. Contact Information
- 3.12. Create Your Free Account
- 3.13. Rates & Charges – Schedule 1
- 3.14. Join The Team
- 3.15. Legal & Finance
4. XCARE
- 4.1. Overview
- 4.2. Workflow
- 4.3. Remote Assistance
- 4.4. Tech Folder – Public
- 4.5. Rates & Charges – Schedule 1
- 4.6. Service Disruption Notices (SDN’s)
  - 4.6.1. OPEN SDN’s
  - 4.6.2. CLOSED SDN’s
- 4.7. Terms & Conditions
5. XRACK
- 5.1. Overview
- 5.2. Price List
- 5.3. Backup & Recovery
- 5.4. Resources
  - 5.4.1. XRACK Competitive Analysis Report
- 5.5. Terms & Conditions
6. XNET
- 6.1. Price List
- 6.2. XNET NBN Plus
- 6.3. XNET Rural Fiber
  - 6.3.1. XNET Rural Fiber – CIS
  - 6.3.2. XNET Rural Fiber – Technical Brief
- 6.4. Resources
- 6.5. Terms & Conditions
7. XVOICE
- 7.1. Price List
- 7.2. Features
- 7.3. Soft Clients
- 7.4. Resources
- 7.5. Terms & Conditions
8. XDEVICE
- 8.1. Overview
- 8.2. Price List
- 8.3. XDEVICE – Server Edition
- 8.4. XDEVICE – PC Edition
- 8.5. XDEVICE – Printer Edition
- 8.6. XDEVICE Software
- 8.7. Resources
  - 8.7.1. Windows PC Pathways
  - 8.7.2. Maintenance Schedule
- 8.8. Terms & Conditions
9. XDESK
- 9.1. Overview
- 9.2. Price List
- 9.3. XDESK – Basic
- 9.4. XDESK – Enterprise
- 9.5. XDESK – Enterprise Browser
- 9.6. XDESK vs XDEVICE
- 9.7. XDESK Software
- 9.8. Resources
- 9.9. Terms & Conditions
10. X365
- 10.1. Overview
- 10.2. Pricing
- 10.3. Pricing – Mailbox Only
- 10.4. X365-PLUS
- 10.5. SharePoint – Considerations
- 10.6. What Office Product Do I Need?
- 10.7. Add Ons
  - 10.7.1. ProofPoint – ATP Replacement
- 10.8. Resources
- 10.9. Terms & Conditions
11. XCAM
- 11.1. Overview
- 11.2. Price List
12. XFORCE
- 12.1. Overview
- 12.2. Price List
- 12.3. Essential 8
- 12.4. XTERMINAL
- 12.5. XACCESS
- 12.6. DNSFilter
- 12.7. Vulnerability Scanning & Remediation Services
- 12.8. Backup and Recovery
  - 12.8.1. Dooms Day Backups
  - 12.8.2. Immutable Backups
- 12.9. Resources
  - 12.9.1. Cybersecurity Terminology
  - 12.9.2. Other
- 12.10. Terms & Conditions
13. XPARTS
- 13.1. Overview
- 13.2. Equipment Procurement Service
14. XCRM
- 14.1. Preamble
- 14.2. Overview
- 14.3. Version 5 Login
- 14.4. Ticket – Information
15. NEWS – 2025
- 15.1. 20250217 – 2025 Microsoft Office 365 – Price Changes
- 15.2. NEWS ARCHIVE

OPEN SERVICE DISRUPTION NOTICES

CLOSED SERVICE DISRUPTION NOTICES

An SDN notice is only created for P1 and P2 level incidents as defined on the XCARE Workflow document.

4.6. Service Disruption Notices (SDN’s)

If you do not see any information on the issue you are currently experiencing then searching on the DownDetector website may help you.