PUBLIC
Table of Contents
PUBLIC
  • 1. WELCOME
    • 1.1. What’s New
  • 2. CLIENT TESTIMONIALS
    • 2.1. AUSTRALIAWOW
  • 3. XSTRA
    • 3.1. Why XSTRA
    • 3.2. Who Are We
    • 3.3. What Do We Do
    • 3.4. How Do We Do IT
    • 3.5. How We Give Back
    • 3.6. Our Skill Sets
    • 3.7. Create Your Free Account
    • 3.8. Global Contact Information
    • 3.9. Global Company Information
    • 3.10. Community
    • 3.11. Terms and Conditions of Trade
    • 3.12. Credit Policy – Australia
    • 3.13. Invoicing Explained
    • 3.14. Invoicing Formats
    • 3.15. Financial Hardship Policy
    • 3.16. Join The Team
    • 3.17. Legal
  • 4. XCARE
    • 4.1. Overview
    • 4.2. Workflow
    • 4.3. Schedule 1 – Rates & Charges
    • 4.4. Remote Assistance
    • 4.5. Tech Folder – Public
    • 4.6. Terms & Conditions
    • 4.7. Service Disruption Notices (SDN’s)
      • 4.7.1. OPEN SDN’s
      • 4.7.2. CLOSED SDN’s
        • 4.7.2.1. 20221004 – Telstra 4G Sim Issue
        • 4.7.2.2. 20220320 – Ransomware Event
        • 4.7.2.3. 20220307 – XVOICE – Inbound & outbound calling
        • 4.7.2.4. 20211120 – XNER Philippines – Converge ICT is down
        • 4.7.2.5. 20210906 – XNET Philippines – GA Towers
        • 4.7.2.6. 20210808 – Small number of servers inaccessible
        • 4.7.2.7. 20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
        • 4.7.2.8. 20210723 – XNET Philippines – Main Fiber Down
        • 4.7.2.9. 20210720 – AAPT/TPG Routing Incident
        • 4.7.2.10. 20210522 – Core Router Issue
        • 4.7.2.11. 20210316 – Azure Active Directory (AAD) Outage
        • 4.7.2.12. 20210305 – XNET – AUSTRALIA – Brookfield Service outage
        • 4.7.2.13. 20201117 – Philippines – Converge ICT Outage
        • 4.7.2.14. 20200929 – Office 365 Outage
        • 4.7.2.15. 20200929 – Delays relaying email through mail.voipstra.com.au
        • 4.7.2.16. 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
        • 4.7.2.17. 20200826 – PostGreSQL Service Restarted
        • 4.7.2.18. 20200706 – XRACK – Missing Virtual Machine (VM)
        • 4.7.2.19. 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
        • 4.7.2.20. 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
        • 4.7.2.21. 20200606 – XNET – Philippines – GA Towers – Network Outage
        • 4.7.2.22. 20200528 – XNET – Philippines – GA Towers Service Outage
        • 4.7.2.23. 20200528 – XRACK – Australia – Client Network loss
        • 4.7.2.24. 20200528 – XNET – Australia – Core router outage
        • 4.7.2.25. 20200524 – XNET – Philippines – GA Towers Service Outage
        • 4.7.2.26. 20200520 – XRACK – Unplanned Server Restart
        • 4.7.2.27. 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
  • 5. XRACK
    • 5.1. Overview
    • 5.2. Price List
    • 5.3. Backup Options
  • 6. XNET
    • 6.1. XNET NBN Plus
      • 6.1.1. XNET NBN Plus – CIS
      • 6.1.2. XNET NBN Plus – Technical Brief
      • 6.1.3. Installation Costs
    • 6.2. XNET Rural Fiber
      • 6.2.1. XNET Rural Fiber – CIS
      • 6.2.2. XNET Rural Fiber – Technical Brief
    • 6.3. XNET Tester Prototypes
    • 6.4. XNET Global Fair Use Policy
    • 6.5. How To Find The MAC Address Of Your Device
      • 6.5.1. On Windows 10 PCs
      • 6.5.2. On Apple Devices (iPhone/iPad)
      • 6.5.3. On Android Devices
    • 6.6. Terms & Conditions
  • 7. XVOICE
    • 7.1. Price List
    • 7.2. Telstra SIM Pricing
    • 7.3. Soft Clients
      • 7.3.1. Microsoft Teams
      • 7.3.2. Bria
    • 7.4. Resources
      • 7.4.1. Porting Process
      • 7.4.2. FreePBX VoiceMail Guide
      • 7.4.3. FreePBX Feature Codes
      • 7.4.4. User Guides
      • 7.4.5. Links
    • 7.5. Terms & Conditions
  • 8. XDEVICE
    • 8.1. Overview
    • 8.2. Price List
    • 8.3. XDEVICE – PC Care
    • 8.4. XDEVICE – Printer Care
    • 8.5. Maintenance Schedule
    • 8.6. Terms & Conditions
  • 9. XCLOUD
    • 9.1. Overview
    • 9.2. Price List
    • 9.3. XCLOUD – Basic
    • 9.4. XCLOUD – Enterprise
      • 9.4.1. Citrix Security Advantages
    • 9.5. Terms & Conditions
  • 10. X365
    • 10.1. Pricing
    • 10.2. Microsoft 365 NCE
    • 10.3. Features Explained
      • 10.3.1. System Requirements
    • 10.4. Security Benefits
    • 10.5. Features Matrix
    • 10.6. Licensing
    • 10.7. Exchange
    • 10.8. SharePoint Constraints
    • 10.9. Enable Microsoft MFA Procedure
    • 10.10. Shared Mailboxes
    • 10.11. Add Ons
      • 10.11.1. ProofPoint – ATP Replacement
      • 10.11.2. Cloud Drive Mapper (CDM)
  • 11. XVAULT
    • 11.1. Overview
    • 11.2. XRACK Disaster Recovery Protocol (DRP)
  • 12. XFORCE
    • 12.1. Overview
    • 12.2. Price List
    • 12.3. XNET – Security Division
      • 12.3.1. XNETSecure
      • 12.3.2. Cisco Umbrella
    • 12.4. XVAULT
    • 12.5. XACCESS
      • 12.5.1. Introduction
      • 12.5.2. Client Administrators
      • 12.5.3. User Registration Process
      • 12.5.4. User Usage Instructions
  • 13. XPARTS
    • 13.1. Overview
    • 13.2. Equipment Procurement Service
    • 13.3. File & Data Management Solutions
      • 13.3.1. FileCloud
  • 14. LIVE PERFORMANCE METRICS
    • 14.1. Overview
    • 14.2. Net Promoter Scores
      • 14.2.1. NPS – XSTRA Overall
      • 14.2.2. NPS – By Brand
      • 14.2.3. NPS – By Client
      • 14.2.4. What are Net Promoter Scores?
      • 14.2.5. What is a GOOD NPS result?
      • 14.2.6. Industry Averages for NPS
    • 14.3. XREPORTS
    • 14.4. Tickets
      • 14.4.1. Average Handling Time
      • 14.4.2. First Call Resolution
  • 15. XCRM
    • 15.1. Preamble
    • 15.2. Overview
    • 15.3. Version 5 Login
  • 16. XBOT
  • 17. NEWS
    • 17.1. 20211013 – 2021 Telecommunications Embargo
    • 17.2. 20210708 – MSP – Industry Best Practice Report
    • 17.3. 20210708 – COVID-19 – By The Numbers
    • 17.4. NEWS ARCHIVE
      • 17.4.1. Year 2020
        • 17.4.1.1. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
        • 17.4.1.2. 20200704 – COVID-19, The Ultimate Control Weapon
        • 17.4.1.3. 20200620 – FaceBook’s Latest Attack On Your Privacy
        • 17.4.1.4. 20200619 – Australia Targeted – Cyber attack targeting Australian networks
        • 17.4.1.5. 20200615 – A Bad Year So Far for Office 365 Uptime
        • 17.4.1.6. 20200610 – Widespread outage hits IBM Cloud
        • 17.4.1.7. 20200604 – Think Your Data In The Cloud Is Safe?
        • 17.4.1.8. 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
        • 17.4.1.9. 20200524 – Apple Still Spying On Customers
        • 17.4.1.10. 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
        • 17.4.1.11. 20200325 – XSTRA’s COVID19 Business Continuity Plan
        • 17.4.1.12. 20200122 – XSTRA Supports Children with Kidney Disease

17.4.1. Year 2020

  • 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
  • 20200704 – COVID-19, The Ultimate Control Weapon
  • 20200620 – FaceBook’s Latest Attack On Your Privacy
  • 20200619 – Australia Targeted – Cyber attack targeting Australian networks
  • 20200615 – A Bad Year So Far for Office 365 Uptime
  • 20200610 – Widespread outage hits IBM Cloud
  • 20200604 – Think Your Data In The Cloud Is Safe?
  • 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
  • 20200524 – Apple Still Spying On Customers
  • 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
  • 20200325 – XSTRA’s COVID19 Business Continuity Plan
  • 20200122 – XSTRA Supports Children with Kidney Disease
Revision: 6
Last modified: Oct 13, 2021
17.4. NEWS ARCHIVE
17.4.1.1. 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail

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