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Year 2020
NEWS – 2024 » NEWS ARCHIVE » Year 2020
20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail 20200704 – COVID-19, The Ultimate Control Weapon 20200620 – FaceBook’s Latest Attack On Your Privacy 20200619 – Australia Targeted – Cyber attack…
LATEST NEWS
LATEST NEWS
Date Added Description of New Content & Links 20240726 XSTRA simplifies setup fees across all products – see Setup Fee section – effective 10th August 2024 20240725 SDN – 20240725 – XACCESS incidents –…
Year 2021
NEWS – 2024 » NEWS ARCHIVE » Year 2021
20211013 – 2021 Telecommunications Embargo 20210708 – COVID-19 – By The Numbers 20210708 – MSP – Industry Best Practice Report
Year 2023
NEWS – 2024 » NEWS ARCHIVE » Year 2023
20230901 – Classic Windows Vista Parody Video 20230817 – Networking Essentials Guide 20230816 – XCLOUD Enterprise – Official Launch Date 20230711 – Microsoft Price Hikes
NEWS – 2024
NEWS – 2024
20240530 – Google says “Microsoft unable to protect its clients” 20240523 – OpenAI Under Attack – ChatGPT Down 20240510 – Google Cloud Deletes 620,000 Members Data 20240509 – Microsoft 365 – Teams Removal 20240311…
20200615 – A Bad Year So Far for Office 365 Uptime
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200615 – A Bad Year So Far for Office 365 Uptime
Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…
20200610 – Widespread outage hits IBM Cloud
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200610 – Widespread outage hits IBM Cloud
10th June 2020 LINK: To Actual Article” LINK: To PDF Document
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
20210708 – COVID-19 – By The Numbers
NEWS – 2024 » NEWS ARCHIVE » Year 2021 » 20210708 – COVID-19 – By The Numbers
Updated 20210708 Many of our clients have suffered a down turn in trade, laid of workers. At XSTRA, we wanted to crunch some numbers and find out exactly what is going on, because too many people are listening to their TV’s, where the reality of what is…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
20200122 – XSTRA Supports Children with Kidney Disease
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200122 – XSTRA Supports Children with Kidney Disease
XSTRA is proud to be part of this year’s Kidney Kar Rally – a fun event supporting children with kidney disease. 22nd Jan 2020 Tristan Lieschke, a truck driver and farmhand based in Wagga Wagga, NSW, assembled a team and purchased the car for a…
20240510 – Google Cloud Deletes 620,000 Members Data
NEWS – 2024 » 20240510 – Google Cloud Deletes 620,000 Members Data
In a significant lapse, Google Cloud’s unprecedented “misconfiguration” led to the deletion of UniSuper’s private cloud account, leaving over half a million UniSuper members without access to their superannuation accounts for more than a week.…
20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
13th April 2020 LINK: To Actual Article LINK: To PDF Document
20200524 – Apple Still Spying On Customers
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200524 – Apple Still Spying On Customers
24th May 2020 LINK: To Actual Article LINK: To PDF Document
20200704 – COVID-19, The Ultimate Control Weapon
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200704 – COVID-19, The Ultimate Control Weapon
7th July 2020 Many say that Covid-19 is not strictly an IT subject, so why are we adding this to our site. We have a right to share some information we feel may be of interest to others whose businesses have been affected by this COVID-19 situation. LINK –…
20200619 – Australia Targeted – Cyber attack targeting Australian networks
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks
19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…
20200826 – PostGreSQL Service Restarted
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
Terms and Conditions of Trade
ABOUT » Terms and Conditions of Trade
Date Revision Number Details of Change 20210317 1 XSTRA’s trading terms have undergone a format change, text re-arrangements and minor legal changes to modernise the content in line with new laws and regulations.…
20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail
Legal
ABOUT » Legal
XSTRA’s full Global General Terms and Conditions of Trade Agreement can be found Here XSTRA claims Copyright over all original content on this site/website, © Copyright XSTRA Group Pty Ltd (AU) 2024 Logos, images and trademarks that…
Ticket – Information
XCRM » Ticket – Information
…….. XCRM ticket updates, will be emailed to you, as the ticket progresses If you would like to add additional information to a ticket, you have 3 options: Reply to any ticket related email you receive from us and your reply will automatically…
20200606 – XNET – Philippines – GA Towers – Network Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200606 – XNET – Philippines – GA Towers – Network Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200606 INCIDENT START TIME (HH:MM) 19:49 OUTAGE DURATION 8 ESTIMATED TIME TO RESOLUTION 8 AM …
Who Are We
ABOUT » Who Are We
For almost 25 years, the team at XSTRA have been global leaders in the IT & Communications sector. Our expertise encompasses a wide spectrum of skills, including managing accounts both directly and indirectly, designing solutions, sales, collaborating with…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
Contact Information
ABOUT » Contact Information
Global Phone Numbers Australia: 1300 555 920 – (I) +61 7 3123 4111 – (I) +61 401 777 475 – (Outbound SMS Service) – (T) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 – (I) South…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…
Overview
XCLOUD » XACCESS » Overview
XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…
Rates & Charges – Schedule 1
ABOUT » Rates & Charges – Schedule 1
XSTRA’S SERVICES RATES & CHARGES – (EXCLUDING TAXES) Standard Working Hours – Definition Mon to Fri, Non-Public Holidays, between 7:00 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) at the rates shown below…
Rates & Charges – Schedule 1
XCARE » Rates & Charges – Schedule 1
XSTRA’S SERVICES RATES & CHARGES – (EXCLUDING TAXES) Standard Working Hours – Definition Mon to Fri, Non-Public Holidays, between 7:00 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) at the rates shown below…
Licensing
XCLOUD » Licensing
MICROSOFT LICENSING COMPLIANCE Type Of Resource Requires Dedicated Compute Licensing Scheme Applicable and Required Supplier Restrictions DaaS via Microsoft Windows Server NO SPLA Ingram Requires a RDS…
What Do We Do
ABOUT » What Do We Do
XSTRA IS YOUR GLOBAL 24 Hour IT Department We are your ONE-STOP SHOP for: Virtual Desktops – (DaaS – Desktop as a Service) Backup & Disaster Recovery Services (BaaS & DRaaS) Remote Monitoring and Management of Devices 24/7 Help Desk Services…
Credit Policy – Australia
ABOUT » Credit Policy – Australia
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…
20200706 – XRACK – Missing Virtual Machine (VM)
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20201117 – Philippines – Converge ICT Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20200620 – FaceBook’s Latest Attack On Your Privacy
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200620 – FaceBook’s Latest Attack On Your Privacy
20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
ABOUT
ABOUT
Our Mission Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Skill Sets Create Your Free Account Company Information Contact Information Terms and Conditions of Trade Credit Policy – Australia Rates & Charges – Schedule…
Financial Hardship Policy
ABOUT » Financial Hardship Policy
What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
XCLOUD – Basic
XCLOUD » XCLOUD – Basic
XCLOUD – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
20240627 – Microsoft Office 365 Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240627 – Microsoft Office 365 Issues
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Microsoft INCIDENT START DATE 20240627 INCIDENT START TIME…
20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200831 INCIDENT START TIME (HH:MM) Approx: 08:30 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
XCLOUD – Enterprise
XCLOUD » XCLOUD – Enterprise
XCLOUD – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – Secure…
20200929 – Delays relaying email through mail.voipstra.com.au
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
Our Mission
ABOUT » Our Mission
Partner with Us – XSTRA Interested in Partnering with Us? If our vision, mission, and values resonate with you and you believe we could be the right fit for your business, we can’t wait to meet you. Let’s discuss…
20200520 – XRACK – Unplanned Server Restart
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…
20200929 – Office 365 Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
Company Information
ABOUT » Company Information
Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 ACN: 104 881 843 Australian GST Status: Registered Previous Entity Name: Easy Networks Pty Ltd (Changed on 26th June 2014) PDF: XSTRA Group…
Security Benefits
X365 » Resources » Security Benefits
Compare Microsoft 365 to your current security solutions : Privileged Identity Management Risk-Based Conditional Access Cloud Access Security Broker (CASB) Threat Intelligence End Point Protection and Response (EDR) What is Microsoft 365? Microsoft 365 combines…
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
XDEVICE vs XCLOUD
XCLOUD » XDEVICE vs XCLOUD
GENERAL FEATURES XDEVICE XCLOUD Remote Work Compatible – Work from home and anywhere Yes Roam and Work on any device – Computer Hardware Independence Yes Persistent Desktop – start your day with your desktop exactly…
Terms & Conditions
XVOICE » Terms & Conditions
XVOICE CHANGE REQUESTS 45 DAY CHANGE REQUEST GUARANTEE TO PHONE SYSTEM PROGRAMMING XSTRA makes no guarantee that any request from a Client to change a Client’s XVOICE phone system will be able to be completed at any specific time or within any…