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SERVICE DISRUPTION NOTICES (SDN’s)
SERVICE DISRUPTION NOTICES (SDN’s)
OPEN SERVICE DISRUPTION NOTICES CLOSED SERVICE DISRUPTION NOTICES If you do not see any information on the issue you are currently experiencing then searching on the DownDetector website may help you.
CLOSED SDN’s
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s
20201117 – Philippines – Converge ICT Outage 20200929 – Office 365 Outage 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000 20200826 – PostGreSQL Service Restarted 20200706 – XRACK – Missing Virtual…
20200826 – PostGreSQL Service Restarted
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
Equipment Procurement Service Policy
XSTRA » Equipment Procurement Service Policy
XSTRA offers Clients a procurement service for the acquisition of products and services, hereafter referred to as, the “Equipment”. This service may be referred to by the acronym: EPSP on: Invoices Quotations In XSTRA’s Global General Terms and…
20200528 – XNET – Philippines – GA Towers Service Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Philippines – GA Towers Service Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 19:10 OUTAGE DURATION 1 hour 55 Minutes ESTIMATED TIME TO…
20200524 – XNET – Philippines – GA Towers Service Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…
20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200831 INCIDENT START TIME (HH:MM) Approx: 08:30 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
20200606 – XNET – Philippines – GA Towers – Network Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200606 – XNET – Philippines – GA Towers – Network Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200606 INCIDENT START TIME (HH:MM) 19:49 OUTAGE DURATION 8 ESTIMATED TIME TO RESOLUTION 8 AM …
20200528 – XNET – Australia – Core router outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
20200929 – Office 365 Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
XNET Rural Fiber + NBN* – CIS
XNET » XNET Rural Fiber + NBN* » XNET Rural Fiber + NBN* – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home + NBN is installed for unlikely situations when our service goes down. Download Speed …
20200520 – XRACK – Unplanned Server Restart
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…
XNET Global Fair Use Policy
XNET » XNET Global Fair Use Policy
Definitions “Equipment” – includes XSTRA and 3rd party sourced products and services supplied by XSTRA to the “Customer”. References to “Equipment” and or “XNET service(s)” and or “Services” in this “XNET Fair Use…
20200528 – XRACK – Australia – Client Network loss
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…
20201117 – Philippines – Converge ICT Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
How Do We Do IT
XSTRA » How Do We Do IT
8 Stages To Great Client Experiences: XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction we have with our Clients. To ensure a consistent Client experience, we have developed our unique Service…
Overview
XCARE » Overview
It all starts with great service At XSTRA we have built our reputation on a foundation of Xceptional Client support XSTRA has 3 teams that deal with different problems, incidents and requests XSTRA Service Desk Team XCRM Entity Records Management Ticket…
XNET Rural Fiber + NBN* – Technical Brief
XNET » XNET Rural Fiber + NBN* » XNET Rural Fiber + NBN* – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
20200706 – XRACK – Missing Virtual Machine (VM)
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
What Do We Do
XSTRA » What Do We Do
XSTRA IS YOUR GLOBAL 24 Hour / 7 Days Per Week IT Department We are your ONE-STOP SHOP for: CYBERSECURITY SOLUTIONS VIRTUAL INFRASTRUCTURE – (IaaS – as the host) INTERNET - (as the ISP) PHONES & COMMUNICATIONS – (as the Carrier) ALARM SYSTEM…
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
20200929 – Delays relaying email through mail.voipstra.com.au
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
TeamViewer Download
XCARE » TeamViewer Download
. . TeamViewer is an application used by XSTRA’s help desk and service desk teams to gain local access to Customer computers You can get to this page by going to…
Who Are We
XSTRA » Who Are We
For almost 20 years, the team at XSTRA have been leaders in the IT sector and continue to assist Clients of all sizes with IT relationship and management roles. We have a broad range of experience in direct and indirect account management, solution design, sales,…
XSTRA
XSTRA
Why XSTRA Who Are We What Do We Do How Do We Do IT How Can We Help You? Create Your Free Account Global Contact Information Global Company Information Community Our Vendor Partners Global General Terms and Conditions of Trade Agreement Schedule 1 –…
Overview
XRACK » Overview
XRACK provides Clients with products and services to host compute workloads in data centers. Once a Client’s IaaS order is complete, Clients self manage their infrastructure. As a solution for Clients looking for Infrastructure as a service (IaaS) solutions, we…
What are Net Promoter Scores?
LIVE PERFORMANCE METRICS » Net Promoter Scores » What are Net Promoter Scores?
Net Promoter Score (NPS) is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. The NPS score ranges from -100 to +100 NPS scores are measured with a single question survey and tracked, with a higher NPS score more…
Overview
XCLOUD » Overview
At a high level, XCLOUD is our fully managed, “platform as a service” (PaaS) solution Deployment Options XRACK AZURE AWS Our Core-Managed Products Include Usual Pricing Published…
Why XSTRA
XSTRA » Why XSTRA
XSTRA is different XSTRA is not just a: Managed Services Provider (MSP) Hosting Company Internet Service Provider (ISP) Telecommunications Company We are ALL of the above. We are a one-stop-shop for your core IT & Communications stack. We build the…
Financial Hardship Policy – Australia
XSTRA » Financial Hardship Policy – Australia
What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…
Team Technical Training Pathways
XSTRA » Team Technical Training Pathways
CERTIFICATION INFORMATION CISCO CCNA Cisco Certified Network Associate COMPTIA COMPTIA SECURITY+ https://www.comptia.org/certifications/security MIKROTIK High Level…
20200615 – A Bad Year So Far for Office 365 Uptime
NEWS » 20200615 – A Bad Year So Far for Office 365 Uptime
Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…
Global Contact Information
XSTRA » Global Contact Information
Global Phone Numbers Australia: +61 7 3123 4111 – (I) Local Only: 1300 555 920 – (I) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 – (I) Philippines: +63 2 8231 2982…
Global General Terms and Conditions of Trade Agreement
XSTRA » Global General Terms and Conditions of Trade Agreement
© Copyright XSTRA Group Pty Ltd (AU) 2021 Definitions “XSTRA” – XSTRA Group Pty Ltd (Australia) (ABN: 95 104 881 843) – Registered office at 7/2 Benson Street, TOOWONG, QLD 4066 (Ph.: 1300 555 920 or +61 7 3123 4111) or its independent foreign…
O365 System Requirements
X365 » Office 365 » O365 System Requirements
Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users. With the latest application updates Microsoft has focussed on making…
20200619 – Australia Targeted – Cyber attack targeting Australian networks
NEWS » 20200619 – Australia Targeted – Cyber attack targeting Australian networks
19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…
Credit Policy – Australia
XSTRA » Credit Policy – Australia
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS To facilitate payments from Clients, XSTRA has established a low fee Direct Debit Facility with the NAB Bank. Click HERE to complete the NAB Direct Debit form powered by Sign. XSTRA…
Office 365
X365 » Office 365
Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…