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Client Side Requirements
XDESK » Resources » Client Side Requirements
Local Software Install Links Description Version Link Citrix Workspace app 2503.2 for Windows – Offline installer 2503.2 Link .\CitrixWorkspaceFullInstaller_2305_2.exe /silent /cleaninstall /installMSTeamsPlugin…
Client Administrators
XFORCE » XACCESS » Client Administrators
TASKS FOR THE CLIENT ADMINISTRATOR TO COMPLETE Log into XCRM and Complete the following tasks: Set the “XACCESS TIME WINDOW” setting. We recommend setting this to at least 12 hours but not greater than 25 hours. This setting determines…
System Requirements
X365 » Resources » System Requirements
Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users. With the latest application updates Microsoft has focussed on making…
20200528 – XRACK – Australia – Client Network loss
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…
Resources
XDESK » Resources
Client Side Requirements Demo Resources Security Videos PDF Software File & Data Management Solutions AutoCAD Licensing Sites Used For XDESK Development Citrix Design Overview
LATEST NEWS
LATEST NEWS
Date Added Description of New Content & Links 20250604 XNET – SDN Opened – Internet outage in NEXT DC B2 Data Center 20250603 XSTRA – Releases a formal statement on ISO 27001, SOC and GDPR certifications…
Overview
XRACK » Overview
XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. XSTRA offers the following 3 Cloud solution…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
ISO 27001, SOC 2, GDPR
ABOUT » ISO 27001, SOC 2, GDPR
Compliance Statement: Alignment with ISO 27001, SOC 2, and GDPR While XSTRA has not yet attained formal certification under ISO 27001, SOC 2, or GDPR, our operational and security frameworks are meticulously designed to align with the core requirements of…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
Terms & Conditions
XCARE » Terms & Conditions
1. NON-STANDARD REQUESTS XSTRA reserves the right to charge the Client for non-standard work requests such as, pre- installation, system integration work, purely cosmetic changes, reinstallation at a new address, or any other similar non-standard…
Windows PC Pathways
XDEVICE » Windows PC Pathways
XSTRA Pathways for PC Management body { font-family: Arial, sans-serif; line-height: 1.6; padding: 30px; background: #f9f9f9; color: #333; } h1, h2, h3 { color: #004080; } h1 { font-size:…
XDESK – Basic
XDESK » XDESK – Basic
XDESK – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
XDESK – Enterprise
XDESK » XDESK – Enterprise
XDESK – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – Secure…
Resources
X365 » Resources
Features Matrix Features Explained System Requirements Security Benefits Exchange Entities Explained Historical Mailbox Management Enable Microsoft MFA Procedure How DKIM SPF & DMARC Work to Prevent Email Spoofing
XACCESS
XFORCE » XACCESS
Overview Client Administrators User Registration Process User Usage Instructions XACCESS Site Key
Licensing
XDESK » Resources » Licensing
MICROSOFT LICENSING COMPLIANCE Type Of Resource Requires Dedicated Compute Licensing Scheme Applicable and Required Supplier Restrictions DaaS via Microsoft Windows Server NO SPLA Ingram Requires a RDS…
Credit Policy
ABOUT » Legal & Finance » Credit Policy
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…
Live Net Promoter Scores
PERFORMANCE METRICS » Live Net Promoter Scores
NPS – XSTRA Overall NPS – By Brand NPS – By Client What are Net Promoter Scores? What is a GOOD NPS result? Industry Averages for NPS
XDEVICE – Printer Edition
XDEVICE » XDEVICE – Printer Edition
XDEVICE – Printer Edition 24/7 Support and Management – Per Printer – Per Month Comprehensive printer care includes 24×7 Remote & Phone Support for Printer incidents & requests Core Windows Operating System Driver…
Financial Hardship Policy
ABOUT » Legal & Finance » Financial Hardship Policy
What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…
Terms & Conditions
X365 » Terms & Conditions
X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Rates & Charges – Schedule 1
XCARE » Rates & Charges – Schedule 1
XSTRA’S SERVICES RATES & CHARGES – (EXCLUDING TAXES) Standard Working Hours – Definition Mon to Fri, Non-Public Holidays, between 7:00 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) at the rates shown below…
Rates & Charges
ABOUT » Rates & Charges
XSTRA’S SERVICES RATES & CHARGES – (EXCLUDING TAXES) Standard Working Hours – Definition Mon to Fri, Non-Public Holidays, between 7:00 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) at the rates shown below…
Terms & Conditions
XDEVICE » Terms & Conditions
CAVEATS Apple MacOS – XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged…
Terms & Conditions
XVOICE » Terms & Conditions
1. CUSTOMER SERVICE GUARANTEE (CSG) WAIVER NOTICE The Customer Service Guarantee (CSG), outlined in the Telecommunications Act 1997, provides eligible customers with specific rights in relation to standard fixed-line telephone services. These rights…
Overview
XFORCE » XACCESS » Overview
XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…
XNETSecure
XFORCE » XNETSecure
For Clients that require higher levels of overall local area network (LAN) protection Coming 1st Quarter 2026 Unique 4-Stage Security Solution for Enterprise LAN Access, Command and Control Isolation Authorisation Authentication Access…
Terms & Conditions
XDESK » Terms & Conditions
General Apple MacOS – XSTRA fully supports Apple MAC computers with connecting to our range of XDESK products. However, XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly…
Invoicing Formats
ABOUT » Legal & Finance » Invoicing Formats
Due to the complexity of the IT and Communications industry, the Equipment on invoices from XSTRA to the Client may include the following additional Equipment classification information that helps describe the types of Equipment listed on the invoice. An…
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…
XDEVICE – Server Edition
XDEVICE » XDEVICE – Server Edition
XDEVICE – SERVER Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per Server – Per Month Comprehensive Server maintenance includes 24×7 Remote & Phone Support for Windows based Server…
XDEVICE – PC Edition
XDEVICE » XDEVICE – PC Edition
XDEVICE – PC Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month Comprehensive PC maintenance includes 24×7 Remote & Phone Support for Windows based PC incidents and…
Soft Clients
XVOICE » Soft Clients
XVOICE supports the use of the following software-based phone applications: OPERATING SYSTEM OR DEVICE RECOMMENDED APPLICATION Android OS and Apple IOS – Phones and Tablets GroundWire Microsoft Windows MicroSIP…
GroundWire
XVOICE » Soft Clients » GroundWire
For mobile devices and smart phones running any of the following operating systems: Apple IOS Android – Setup Guide Here IMPORTANT Ensure the Codec selected inside the application for Wifi and Mobile connections is set to…
Invoicing Explained – Legacy
ABOUT » Legal & Finance » Invoicing Explained – Legacy
. PLEASE NOTE On 1st April 2022, XSTRA changed the way it invoices Clients for recurring Equipment items. If recurring Equipment was invoiced to a Client before the 1st April 2022, then the invoicing protocols above apply to that Equipment moving forward –…
How Do We Do IT
ABOUT » How Do We Do IT
Service Delivery Protocol – XSTRA How Do We Do IT 8 Stages to Great Client Experiences XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction with…
20220320 – Ransomware Event
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…
Historical Mailbox Management
X365 » Resources » Historical Mailbox Management
PROBLEM Often when a User has their employment terminated with a Client, the Client wants to keep the User’s Office 365 mailbox intact and accessible for historical reasons. The best way to achieve this is to convert the User’s mailbox into a 365 Shared…
Overview
XCARE » Overview
IT All Starts With Great Service & Support At XSTRA, we’ve built our reputation on a foundation of Xceptional Client support called XCARE To assist us, XSTRA has developed a total ticket management platform called XCRM. To log a ticket, please send an email…
Porting Process
XVOICE » Resources » Porting Process
At XSTRA we have had years of experience porting the numbers of our Clients. Here is a list of the steps that XSTRA usually undertake and this process can take between 4 to 12 weeks. STEPS DESCRIPTION 1 Obtain copy of Clients telephone…
XNET Tester Prototypes
XNET » Resources » XNET Tester Prototypes
For technicians working with Optical Fiber and Copper based Ethernet XSTRA have identified many scenarios whilst serving Clients, where testing of various Optical Fiber and Ethernet links are required, but where the available equipment to undertake…
Citrix Design Overview
XDESK » Resources » Citrix Design Overview
CLICK IMAGE FOR ENLARGED VERSION ISSUE: Inconsistent Citrix Performance and RTT Stability We are currently investigating an issue causing inconsistent Round Trip Time (RTT), stability, and performance across Citrix sessions. While client machines report low latency…
Overview
X365 » Overview
Microsoft Office 365 Lives Here ! XSTRA proudly holds the esteemed status of a Gold Microsoft Partner, granting exclusive access to the complete suite of 365 products at a reduced cost. Under our X365-PLUS service, our offerings extend beyond this, encompassing an…
20241129 – XNET Core switch failure
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20241129 – XNET Core switch failure
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY START DATE 20241129…
Other
ABOUT » Legal & Finance » Other
1. COPYRIGHT XSTRA claims Copyright over all original content on this website, © Copyright XSTRA Group Pty Ltd (AU) 2021-2025 2. COPYRIGHT OF OTHERS Logos, images and trademarks that appear on this web site, remain the property…
Preamble
XCRM » Preamble
CIOCTO is the world’s only solution that combines deep systems integration and multi-dimensional client information into one software tool! Its elegant, modern interface is fast to learn and easy for new users, yet powerful for professionals. CIOCTO lets you work…
Contact Information
ABOUT » Contact Information
Global Phone Numbers Australia: 1300 555 920 – (I) +61 7 3123 4111 – (I) +61 401 777 475 – (Outbound SMS Service) – (T) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 – (I) South…
20250210 – Major Network Outage to Internet
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250210 – Major Network Outage to Internet
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY TPG / AAPT START DATE 20250210…
XDESK – Enterprise Browser
XDESK » XDESK – Enterprise Browser
XDESK – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
AutoCAD
XDESK » Resources » AutoCAD
AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …
20210305 – XNET – AUSTRALIA – Brookfield Service outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210305 – XNET – AUSTRALIA – Brookfield Service outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20210305 INCIDENT START TIME (HH:MM) 13:42 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
CLOSED SDN’s
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s
20250604 – Data Center – Upstream Internet Outage 20250522 – XDESK – Intermittent Performance 20250210 – Major Network Outage to Internet 20241129 – XNET Core switch failure 20241030 – Hardware Upgrades at NextDC B2…
20250604 – Data Center – Upstream Internet Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250604 – Data Center – Upstream Internet Outage
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT or Upstream of them START DATE…
20200528 – XNET – Australia – Core router outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…
FileCloud
XDESK » Resources » File & Data Management Solutions » FileCloud
Feature Set Comparison Ransomware Protection: FileCloud’s heuristic file content scanning engine to detect and block ransomware Two-Factor Authentication (2FA): Add an extra layer of protection when logging in using email or Google…
PDF Software
XDESK » Resources » PDF Software
PDFElement vs Adobe Acrobat Comparison PDFElement vs Adobe Acrobat At XSTRA, we help clients maximize their IT budgets by reducing high software licensing costs. Many clients are caught in Adobe’s costly subscription model, which…
SharePoint – Other Constraints
X365 » SharePoint – Considerations » SharePoint – Other Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
Comparison
XDESK » Comparison
Feature XDEVICE XDESK – Basic XDESK – Premium XDESK – Ultra Notes Work from Anywhere Limited to the physical computer, requiring you to carry it everywhere Access apps and data from any device, anywhere with an internet connection, including…
20221004 – Telstra 4G Sim Issue
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20221004 – Telstra 4G Sim Issue
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telstra INCIDENT START DATE 2022-10-04 INCIDENT START TIME…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2025 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
File Explorer – Search Hints
XDESK » Resources » File & Data Management Solutions » File Explorer – Search Hints
Here is an image of the File Explorer application with the “Search” box on the right hand side . We’ve all encountered the “Search” box in Windows File Explorer. To help you make the most of this useful feature, here are a few…
X365-PLUS
X365 » X365-PLUS
Discover the extraordinary value of our comprehensive Microsoft Office 365 maintenance package, X365-Plus, meticulously tailored to meet your business needs. At an astonishingly affordable rate of just $10 per user per month, you gain access to a spectrum of essential…
Bitwarden Plus
XFORCE » Bitwarden Plus
Bitwarden Plus body { font-family: Arial, sans-serif; line-height: 1.6; margin: 0; padding: 0; background-color: #f4f4f4; } .container { max-width:…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
Maintenance Schedule
XDEVICE » Maintenance Schedule
body { font-family: Arial, sans-serif; } table { width: 100%; border-collapse: collapse; margin-top: 25px; margin-bottom: 30px; } th, td { border:…
Price List
XNET » Price List
XNET – GENERAL SERVICES PRICE LIST XNET Product Description Price Monthly XNET – Virtual Router Unlimited Public Bandwidth Up and Down 24×7 Help Desk Priority Support from certified Mikrotik technical experts Get Setup Fast – The…
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
Cloud Drive Mapper (CDM)
X365 » SharePoint – Considerations » Cloud Drive Mapper (CDM)
Summary At this point in time, if a Client decides to proceed with SharePoint for their document storage needs, XSTRA recommends using Cloud Drive Mapper. XSTRA’s policy on this may change in the near future as we develop a superior solution in-house called…
Features Explained
X365 » Resources » Features Explained
Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Latency …