| NOTICE TIME ZONE | Brisbane UTC +10 |
|---|---|
| STATUS (Open/Closed) | Closed |
| INCIDENT CAUSED BY A 3RD PARTY? | No |
| IF YES, NAME OF 3RD PARTY | |
| INCIDENT START DATE | 20250815 |
| INCIDENT START TIME (HH:MM) | 12:30 |
| ESTIMATED TIME TO RESOLUTION | 13:00 |
| INCIDENT END DATE | 20250815 |
| INCIDENT END TIME (HH:MM) | 1307 |
| INCIDENT TOTAL DURATION | 37 minutes |
| XCRM TICKET NUMBER | |
| BRAND | XCLOUD |
| PRIORITY | P2 |
| CLIENTS AFFECTED | Some Clients using services hosted at NextDC B2 Brisbane will not be able to access those services. The % of services down is about 5%. |
| DESCRIPTION OF INCIDENT | Critical Infrastructure Switch Z-0-0-SW36 Hardware unit has failed |
| EVENT TIMELINE | |
| Friday 15th August 2025 | |
| 12:30 | PRTG Alerts indicated that the B2 data center is having an issue |
| 12:35 | Tech confirmed Switch36 has failed – Tech left for B2 data center with replacement switch – Expected service resolution 1300 |
| 1305 | New hardware installed. Service restored at 1307 |
| RECOVERY & RESOLUTION | |
| ROOT CAUSE | Z-0-0-SW36 24 Port Switch failed |
| CORRECTIVE & PREVENTATIVE MEASURES | All critical infrastructure will fail at some point. Our current strategy is to have a hot spare of all critical infrastructure for swap out when failures occur. The replacement hardware is preconfigured and tested. |
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