| NOTICE TIME ZONE | Brisbane UTC +10 |
|---|---|
| STATUS (Open/Closed) | Closed |
| INCIDENT CAUSED BY A 3RD PARTY? | No |
| IF YES, NAME OF 3RD PARTY | |
| INCIDENT START DATE | 202400810 |
| INCIDENT START TIME (HH:MM) | 10:30 |
| ESTIMATED TIME TO RESOLUTION | N/A |
| INCIDENT END DATE | 20240810 |
| INCIDENT END TIME (HH:MM) | 11:30 |
| INCIDENT TOTAL DURATION | 1 Hour |
| XCRM TICKET NUMBER | Not Applicable |
| BRAND | XFORCE |
| PRIORITY | P1 |
| CLIENTS AFFECTED | All Clients using XACCESS multi-factor authentication |
| DESCRIPTION OF INCIDENT | Internal Communications Issue |
| EVENT TIMELINE | |
| Sunday 10th August 2025 | |
| 10:30 | Reports from users being unable to login with XACCESS |
| 11:00 | Tech arrived on-site to investigate |
| 11:30 | Services restored, but cause unclear. Closing SDN. |
| RECOVERY & RESOLUTION | Investigations are on-going. Logging and visibility to be increased |
| ROOT CAUSE | Signal processing errors |
| CORRECTIVE & PREVENTATIVE MEASURES | Additional logging and connectivity checks being introduced |
Need more help with this?
© 2021–2025 XSTRA Group Pty Ltd (Australia). All rights reserved.