NOTICE TIME ZONE | Brisbane UTC +10 |
---|---|
STATUS (Open/Closed) | Closed |
INCIDENT CAUSED BY A 3RD PARTY? | Yes |
IF YES, NAME OF 3RD PARTY | Telcoinabox / Ivox |
INCIDENT START DATE | 20240220 |
INCIDENT START TIME (HH:MM) | 14:40 |
ESTIMATED TIME TO RESOLUTION | ? |
INCIDENT END DATE | 20240221 |
INCIDENT END TIME (HH:MM) | 13:55 |
INCIDENT TOTAL DURATION | 24 Hours |
XCRM TICKET NUMBER | Not Applicable |
BRAND | XVOICE |
PRIORITY | P1 |
CLIENTS AFFECTED | All Clients |
DESCRIPTION OF INCIDENT | Upstream carrier is experiencing core network connectivity issues effecting all phone services and SIP end points |
EVENT TIMELINE | |
Tuesday 20th February 2024 | |
15:02 | XSTRA received some calls from clients about call issues. XSTRA ruled out anything internal that could be the cause. Still investigating with upstreams. |
15:25 | Confirmation recieved from upstream carrier that they have technical issues. Our AAPT upstream services are unaffected. Services to TIAB/Ivox are effected. Next update from TIAB/Ivox is: 16:00 |
15:29 | Notice from TIAB/Ivox – |
Wednesday 21st February 2024 | |
13:53 | All phone services are back to normal |
RECOVERY & RESOLUTION | Engineering have restored services by rerouting connectivity affecting these services. |
ROOT CAUSE | Metaswitch issues at Symbio – TIAB/Ivox |
CORRECTIVE & PREVENTATIVE MEASURES | Further work will be performed under an emergency CR at a later time to fully resolve the issue. |
Revision:
3
Last modified:
Feb 21, 2024
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