NOTICE TIME ZONE Brisbane UTC +10
STATUS (Open/Closed) Closed
INCIDENT CAUSED BY A 3RD PARTY? No
IF YES, NAME OF 3RD PARTY N/A
INCIDENT START DATE 20230829
INCIDENT START TIME (HH:MM) 15:23
ESTIMATED TIME TO RESOLUTION
INCIDENT END DATE 20230829
INCIDENT END TIME (HH:MM) 16:12
INCIDENT TOTAL DURATION 49 minutes
XCRM TICKET NUMBER Not Applicable
BRAND XNET
PRIORITY P1
CLIENTS AFFECTED All Clients
DESCRIPTION OF INCIDENT All Services
EVENT TIMELINE
Tuesday 29th August 2023
15:23 XSTRA Monitoring indicates all communications at NEXDC B2 are down
15:35 Technician has been despatched to NEXTDC B2 site – ETA 25 minutes
15:55 Hardware determined at fault
16:10 Hardware replaced
RECOVERY & RESOLUTION Hardware replaced
ROOT CAUSE Mikrotik CRS 1036 in boot loop
CORRECTIVE & PREVENTATIVE MEASURES N/A – hardware will fail at some point – replacement hardware was ready and pre-configured for efficient and timely swap out

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