NOTICE TIME ZONE Brisbane GMT+10
STATUS (Open/Closed) Closed
INCIDENT START DATE 20210720
INCIDENT START TIME (HH:MM) 10:00
INCIDENT CAUSED BY A 3RD PARTY? Yes
IF YES, NAME OF 3RD PARTY AAPT/TPG
OUTAGE DURATION 90 minutes
ESTIMATED TIME TO RESOLUTION N/A
XCRM TICKET NUMBER Not Applicable
BRAND XNET
PRIORITY P2
CUSTOMERS AFFECTED All AAPT/TPG clients
DESCRIPTION OF INCIDENT Routing Issues with Upstream Peers of AAPT/TPG
DESCRIPTION IMPACT AAPT/TPG clients may have a reduced experience as services experience total failure or high latency accessing services when accessing services outside the AAPT/TPG networks
Primary Effect Loss of internet connectivity periodically
Secondary Effect Reliant services such as voice, email, etc impacted
Residual Effect None expected once the problem is resolved
EVENT TIMELINE
Tuesday 20th July 2021
10:30 Approx 10:30 some Clients reported connectivity issues in/out to/from AAPT/TPG networks
10:55 No update – AAPT/TPG wholesale portal shows service flags in red indicating there is a problem still ongoing
11:05 View of X101’s local Telstra office connection as seen from inside AAPT/TPG network
11:30 At this stage our monitoring can see that the issue has subsided. – Closing SDN
11:44 Link are stabilising
Wednesday 21st July 2021
3:17 Looks like AAPT/TPG have their portal working again and all seems to be OK. Notice all the green indicators.
RECOVERY & RESOLUTION Fixed by AAPT/TPG NOC
ROOT CAUSE Routing issues
CORRECTIVE & PREVENTATIVE MEASURES Non Applicable to XSTRA. Unable to see TPG/AAPT responses as now their portal is down

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