Ticket Resolved email
The ticket details are now sent to the client when a ticket is marked as resolved



Change the Client for a Site
This isn’t a functionality that would be required very often – so I’ve implemented it a bit differently
When you have a site in edit mode, there will be an added option on the Xstra Menu (slide out on right hand side)

This menu item will only ever be visible if you are on a site edit screen
Clicking this option will bring up a search box for locating the client as with the client search in the top bar, this will search
Trading Name, Legal Name, XNumber (enter the number with the X), URL, ABN, ACN, Phone Numbers,
Email and the Location, City, State and Postcode of the primary site
Clicking search will give you a list to select from
Tick the required site then click continue and the change will be made
Since it is at the bottom of the Xstra Menu, it will never be visible to clients


All Tickets
There are now two buttons that will apply filters for you:

Additionally, the status column and the boolean fields have a drop down filter now


Technical detail: this is all done with Kendo/Javascript – AwareIM doesn’t have the capability per se – related to the breakthrough I had the other day

Revision: 1
Last modified: Jun 08, 2020

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