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XSTRA – Global General Terms & Conditions of Trade
Authoritative trading terms governing all XSTRA services and engagements, including formal revision history.
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1) General
This page provides a concise revision history summary for XSTRA’s Global General Terms & Conditions of Trade.
- Document purpose: Sets out the legal, commercial, operational, and billing framework under which XSTRA supplies products and services.
- Scope: Applies to all Equipment, services, and associated engagements unless expressly varied in writing.
- Reference document: The full operative version remains the master legal instrument and should always be read in conjunction with any applicable quote, proposal, CIS, or schedule.
- Reference document: The full operative version remains the master legal instrument and should always be read in conjunction with any applicable quote, proposal, CIS, or schedule.
- View Full Terms & Conditions (Revision 3)
2) Revision 1
Date: 17 March 2021
XSTRA’s trading terms underwent a comprehensive format update, text restructuring, and minor legal amendments to modernise the document in line with updated laws and regulatory standards.
Legal review undertaken by ITAS Lawyers Pty Ltd.
3) Revision 2
Date: 22 July 2025
Clause 6.9 – Annual Price Review and Adjustment was added to formally clarify that recurring Charges for active services may be increased effective 1 January each year.
- Increase based on the greater of 5%, or
- The published Consumer Price Index (CPI) for the 12-month period ending 30 September of the prior year.
Clients are provided with a minimum of 30 days’ notice prior to the adjustment taking effect and remain responsible for updating internal approvals, budgets, or purchase orders accordingly.
4) Revision 3
Date: 2 April 2026
- Clause 4(d) updated: Service level commitments, availability targets, and performance metrics clarified as non-guaranteed and provided on a reasonable endeavours basis, with remedies limited to upstream supplier outcomes where applicable.
- New Clause 12.6 added: Introduction of an aggregate financial liability cap linked to recent service charges.
- New Clause 12.7 added: Confirmation that service interruptions or performance issues do not create any automatic entitlement to credits, rebates, or compensation.
Refer to the full Terms & Conditions document for complete clause wording and applicability.
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