Search
Related topics are listed below.
20250815 – XCLOUD – Data Center Hardware Incident
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250815 – XCLOUD – Data Center Hardware Incident
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY INCIDENT START DATE 20250815 INCIDENT START TIME (HH:MM) …
Backup & Recovery
XFORCE » Backup & Recovery
XCLOUD – Backup & Recovery Immutable Backups Dooms Day Backups
XDESK – Enterprise
XDESK » XDESK – Enterprise
XDESK – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – When…
Immutable Backups
XFORCE » Backup & Recovery » Immutable Backups
Back up anything, protect everything — forever. XSTRA’s Immutable Backup uses Wasabi Cloud Storage and provides uncompromising long-term protection of your critical files — whether they live on Virtual Machines hosted in XCLOUD, in Public Clouds (think Azure…
XDESK – Basic
XDESK » XDESK – Basic
XDESK – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
Overview
XCLOUD » Overview
XCLOUD – Infrastructure as a Service (IaaS) Cloud solution options explained: Public, Private, and Hybrid — designed and supported by XSTRA. Overview XCLOUD provides Clients with infrastructure products and services to host compute workloads…
Backup & Recovery
XCLOUD » Backup & Recovery
XCLOUD – Backup & Disaster Recovery Protocol Backup architecture, retention options, replication add-ons, and recovery guidance for XCLOUD workloads. Overview Scope: XCLOUD hosted workloads Ransomware: It can’t attack what it…
20260612 – National Internet Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20260612 – National Internet Issues
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) CLOSED INCIDENT START DATE 20260612 INCIDENT START TIME (HH:MM) Approx: 09:50 INCIDENT END DATE 20260612 INCIDENT END TIME (HH:MM)…
Dooms Day Backups
XFORCE » Backup & Recovery » Dooms Day Backups
Overview Although our XCLOUD Backup and Recovery solution provides excellent protection, we recognise the need for a truly air-gapped backup option for extreme scenarios. The Dooms Day Backup service is designed for clients who want to take data resilience to the next…
Terms & Conditions
XCLOUD » Terms & Conditions
XCLOUD – Terms & Service Conditions Managed cloud operation, recovery boundaries, lifecycle…
Overview
XDESK » Overview
XDESK – Overview Secure Virtual Apps, Desktops & Browsers – fully managed by XSTRA …
XDESK – Enterprise Browser
XDESK » XDESK – Enterprise Browser
XDESK – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
Price List
XCLOUD » Price List
XCLOUD Products & Pricing Core services catalogue (excluding taxes) Product Summary Prices are ex-GST unless stated This page provides a quick reference for common XCLOUD services. Where pricing varies by size or usage, a calculator or schedule link…
20251222 – Data Center Based Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20251222 – Data Center Based Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20251222 INCIDENT START TIME (HH:MM) Approx: 09:00 INCIDENT END DATE 20251222 INCIDENT END TIME (HH:MM) …
20260516 – Hard Drive Replaced – Backups Suspended
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20260516 – Hard Drive Replaced – Backups Suspended
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20260515 INCIDENT START TIME (HH:MM) Approx: 09:00 INCIDENT END DATE INCIDENT END TIME (HH:MM) …
Terms & Conditions
XDESK » Terms & Conditions
XDESK – Terms & Conditions Security baseline, session controls, account lifecycle rules, and support boundaries for XDESK. Overview This page outlines the baseline policies applied to XDESK (hosted desktops and remote app access). These policies…
X365-PLUS
X365 » X365-PLUS
X365 Plus A better way to run Microsoft 365 — with protection, backup, and real support …
CLOSED SDN’s
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s
20260708 – XNET – Telstra Outage 20260612 – National Internet Issues 20260516 – Hard Drive Replaced – Backups Suspended 20251222 – Data Center Based Outage 20250819 – XDESK – Cloud Drive Mapper Issues 20250815…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
Remote Assistance
XCARE » Remote Assistance
XCARE Remote Access Download Splashtop SOS for remote support CLICK ON THE APPROPRIATE LOGO FOR YOUR…
XPARTNER – MSA
XPARTNER – MSA
XPARTNER – MSA Client-led strategy. XSTRA-enabled delivery. Your virtual CIO. Your virtual CTO. Your accountable technology delivery partner. The XPARTNER –…
XDEVICE Software
XDEVICE » XDEVICE Software
Description Link XDEVICE RMM Agent Microsoft Safety Scanner
MicroSIP
XVOICE » Soft Clients » MicroSIP
For Computers running the Microsoft Windows operating system Click the logo to download the installer: IMPORTANT Ensure the settings inside the application are set to resemble as per the image below:
20250604 – Data Center – Upstream Internet Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250604 – Data Center – Upstream Internet Outage
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT or Upstream of them START DATE…
Support Scope Policy
XCARE » Support Scope Policy
XSTRA Support Scope Policy & Third-Party Engagement Protocols Core product support, XPARTNER…
Invoicing Explained
ABOUT » Legal & Finance » Invoicing Explained
Understanding XSTRA Monthly Billing One calendar month in advance. Simple, consistent and predictable. …
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
20200826 – PostGreSQL Service Restarted
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Latency …
Guide: PKI, SSL/TLS & Certificates
XFORCE » Resources » Guide: PKI, SSL/TLS & Certificates
PKI, SSL/TLS & Certificates – Quick Reference for Techs Use this as a fast refresher on PKI concepts, X.509 certificates, common file types and rollout steps for public, internal, MikroTik and self-signed certificate deployments. …
Konnekt for SharePoint
X365 » Add Ons » Konnekt for SharePoint
Summary If a Client decides to proceed with SharePoint for document storage, XSTRA recommends using Konnekt. XSTRA’s policy may evolve as we continue development of our in-house solution XFILES. Konnekt maps Microsoft 365 cloud storage (SharePoint Online and…
Price List
XNET » Price List
XNET Services Network, connectivity, domain and managed infrastructure services …
XNET LanSecure
XFORCE » XNET LanSecure
XFORCE LanSecure Secure, Zero-Trust, LAN segmentation, device and guest isolation, and network access control designed and supported by XSTRA. Overview Scope: Customer site LANs XFORCE LanSecure is XSTRA’s structured LAN security solution for…