XSTRA TimeSaver Blocks
Prepaid Support Hours with Incredible Savings
Save Up To 50% on Technical Support
Pre-purchase your support hours and enjoy massive discounts, budget certainty, and priority service
Choose Your TimeSaver Block
| Package | Hours | Discount | Remote Rate | On-Site Rate | Standby Rate | Total Cost | You Save |
|---|---|---|---|---|---|---|---|
| Starter Block | 10 Hours | 15% | $153/hour | $153/hour | $76.50/hour | $1,530 | $270 – $450 |
| Professional Block | 25 Hours | 22% | $140.40/hour | $140.40/hour | $70.20/hour | $3,510 | $990 – $1,650 |
| Business Block ⭐ MOST POPULAR |
50 Hours | 28% | $129.60/hour | $129.60/hour | $64.80/hour | $6,480 | $2,520 – $4,200 |
| Enterprise Block | 100 Hours | 35% | $117/hour | $117/hour | $58.50/hour | $11,700 | $6,300 – $10,500 |
| Corporate Block | 250 Hours | 42% | $104.40/hour | $104.40/hour | $52.20/hour | $26,100 | $18,900 – $31,500 |
| Platinum Block | 500 Hours | 50% | $90/hour | $90/hour | $45/hour | $45,000 | $45,000 – $75,000 |
Why Choose TimeSaver Blocks?
⚡ Massive Savings
Save up to 50% compared to standard hourly rates with our largest blocks. The more hours you purchase, the greater your savings.
⚡ Budget Certainty
Know exactly what your support will cost with upfront pricing. No surprise bills, no monthly billing fluctuations – just predictable IT support costs.
⚡ Ultimate Flexibility
Use your hours across all service types:
- Remote Support – Technical troubleshooting and consultations
- On-Site Support – Hardware installation and hands-on work
- Standby Service – Monitoring and standby coverage
- XCARE Services – Chaperone and Standard Adhoc support
Improved Cash Flow
Better budget planning with prepaid hours that eliminate the unpredictability of monthly IT support costs.
️ Risk-Free Commitment
Hours never expire – use them at your own pace without time pressure. This is your investment in future support, available whenever you need it.
How You Can Use Your Hours
| Service Type | Hour Consumption | Description |
|---|---|---|
| XCARE Chaperone Service | 0.5 hours per hour | Facilitated support with vendors – get 2 hours of service for every 1 hour consumed |
| Standard Technical Support | 1 hour per hour | Remote troubleshooting, system configuration, technical consultations |
| On-Site Services | 1 hour per hour | Hardware installation, complex configurations, hands-on technical work |
| Strategic Consulting | 1 hour per hour | Technology planning, system reviews, infrastructure assessments |
| Emergency Support | 2 hours per hour | After-hours and weekend support (still discounted vs. standard rates) |
| Project Work | 1 hour per hour | Planned implementations, migrations, technology rollouts |
Compare Standard vs. TimeSaver Pricing
| Service Type | Standard Rate | 50-Hour Block Rate | 100-Hour Block Rate | 500-Hour Block Rate |
|---|---|---|---|---|
| Remote Support | $180/hour | $129.60/hour | $117/hour | $90/hour |
| On-Site Support | $180/hour | $129.60/hour | $117/hour | $90/hour |
| Standby Service | $90/hour | $64.80/hour | $58.50/hour | $45/hour |
Getting Started
Step 1: Choose Your Block
Select the TimeSaver Block that best fits your anticipated support needs. Remember, hours never expire, so you can always start smaller and add more blocks later.
Step 2: Make Your Investment
One simple payment secures your discounted rates and priority service. No ongoing contracts or commitments beyond your initial block purchase.
Step 3: Start Using Your Hours
Call our support line, submit tickets, or schedule consultations – your prepaid hours make it simple and cost-effective.
Step 4: Track Your Usage
Receive detailed reports showing how your hours are being used and your remaining balance. Plan future purchases based on actual usage patterns.
Frequently Asked Questions
Do my hours expire?
No. TimeSaver Block hours never expire. Use them at your own pace without any time pressure.
Can I use hours for emergency support?
Yes. Emergency and after-hours support consumes 2 hours from your block for every hour of service, but you’re still getting discounted rates compared to standard emergency pricing.
What if I need more hours?
You can purchase additional TimeSaver Blocks at any time. Each block maintains its own discount rate based on the size purchased.
Can I transfer hours between companies?
Yes. Hours can be transferred between related business entities under the same ownership.
How do I track my remaining hours?
You’ll receive regular balance updates and detailed usage reports. Larger block holders get dedicated account management for usage tracking and planning.
What services are included?
All XSTRA technical services including remote support, on-site visits, consultations, XCARE services, and emergency support. Hours can be used flexibly across all service types.
Important Terms
- Non-Refundable: TimeSaver Blocks are a commitment-based service and are non-refundable
- No Expiry: Your hours never expire – use them at your own pace
- Transferable: Hours can be transferred between related business entities
- Non-Standard Hours: After-hours and weekend support consumes double hours from your block in line with our standard charges
Ready to Start Saving?
Join other clients who have already discovered the benefits of TimeSaver Blocks
Contact XSTRA today to purchase your TimeSaver Block and start enjoying massive savings, budget certainty, and priority service.
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