What Do We Do -

XSTRA is Your Global 24/7 IT Department

Managed IT, cloud platforms, networks, communications, backup & foundational cybersecurity — end-to-end.

One Partner. Complete Accountability.

XSTRA provides managed IT, cloud platforms, networks, communications, backup, and foundational cybersecurity for Australian businesses with multiple sites and growing operational complexity.

Outcome: Your users get dependable support and secure access, while your systems run on a managed platform designed for resilience and consistency.

Always-On Support

24/7 service desk coverage with escalation pathways — built for multi-site operations.

Platform Ownership

Networks, cloud, identity, backups and monitoring delivered as one managed, accountable system.

Designed for Growth

Scalable patterns that reduce friction as you add users, sites, applications, and compliance needs.

We are your ONE-STOP SHOP for Core IT & Platforms

Delivered as an integrated stack so you avoid the “multiple vendors, unclear responsibility” problem.

Core Support & Workspace 24/7 IT Support – ITIL-aligned service desk and escalation support Virtual Desktops – Desktop as a Service (DaaS) with Citrix-based delivery Remote Monitoring & Management – device health, patching, alerts, remediation workflows	Infrastructure & Platforms Enterprise Networks & Systems – design, monitoring, management, lifecycle ownership Virtual Infrastructure – IaaS and hosted workloads Backup & Disaster Recovery – BaaS and DRaaS options (including immutable strategies) Managed Cloud – Microsoft 365, Azure, endpoint management, monitoring and automation
Connectivity & Comms Internet, Phones & Communications – carrier/ISP services, voice enablement, porting Alarm & Video Surveillance – site security and monitoring solutions	Consulting & Enablement Consulting & Training – SharePoint, Dynamics, SQL, Power BI, Project, and custom development

Why it works: Integrated delivery means fewer hand-offs, clearer responsibility, faster resolution, and a consistent experience across all sites.

Foundational Cybersecurity Solutions

Our cybersecurity offering is foundational and practical — built around hardening, identity security, backup resilience, monitoring, and user protection. We align controls to what the Client chooses to fund.

Security Area	What XSTRA Delivers	Typical Tools / Examples
Identity & Access	MFA rollout, conditional access basics, access hygiene	Microsoft MFA/Entra, XACCESS (where applicable)
Endpoint Hardening	Patch cadence, AV/EDR baselines, device controls	RMM policies, Microsoft Defender options, standard baselines
Email & User Protection	Anti-phish hygiene, SPF/DKIM/DMARC guidance, awareness uplift	M365 configurations, Proofpoint (optional), DNS filtering
Network Protection	Firewall policy, segmentation guidance, secure remote access patterns	MikroTik policy standards, VPN patterns, secure VLAN design
Backup Resilience	3-2-1 strategy, immutable options, recovery testing support	XBACKUP, immutable/offline options, DR testing plans
Monitoring & Visibility	Alerting and operational monitoring aligned to service scope	RMM alerts, log forwarding where funded, vulnerability scanning (optional)

Important boundary: XSTRA is not a digital forensics / incident response (DFIR) practice. In a confirmed cyber incident, we coordinate and support, and we engage specialist incident responders where required.

3.4. What Do We Do