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Terms & Conditions

XVOICE » Terms & Conditions

XVOICE CHANGE REQUESTS 45 DAY CHANGE REQUEST GUARANTEE TO PHONE SYSTEM PROGRAMMING XSTRA makes no guarantee that any request from a Client to change a Client’s XVOICE phone system will be able to be completed at any specific time or…

XRACK

XRACK

Overview Pricing

Terms and Conditions of Trade

XSTRA » Terms and Conditions of Trade

Date Revision Number Details of Change 20210317 1 XSTRA’s trading terms have undergone a format change, text re-arrangements and minor legal changes to modernise the content in line with new laws and regulations.…

20200706 – XRACK – Missing Virtual Machine (VM)

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200520 – XRACK – Unplanned Server Restart

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…

20200528 – XRACK – Australia – Client Network loss

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…

Price List

XRACK » Price List

XRACK Pricing Simulator Version: 20210527 Click On The Image Below To Download The XRACK Pricing Simulator Please Note: You will need to use Microsoft Excel to open this file

Overview

XRACK » Overview

XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, the CLOUD or CLOUD Computing. As a solution for Clients looking for Infrastructure as a service (IaaS) solutions, we offer…

CLOSED SDN’s

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s

20210522 – Core Router Issue 20210316 – Azure Active Directory (AAD) Outage 20201117 – Philippines – Converge ICT Outage 20200929 – Office 365 Outage 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000 20200826…

Disaster Recovery Protocol (DRP)

XDISASTER » Disaster Recovery Protocol (DRP)

SUMMARY Ransomware: It can’t attack what it doesn’t see. See how the right backup solution can protect against ransomware attacks. Start Shielding Your Data by outsourcing your data protection strategy to XSTRA. Backups are rolling hourly,…

XCLOUD – Tier 1

XCLOUD » XCLOUD – Tier 1

XCLOUD – TIER 1 Windows Server 2019 Virtual Desktop – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…

XVOICE

XVOICE

XVOICE Call Rates XVOICE Soft Clients Telstra Mobile Plan Deals – Public Version Resources Porting Process XVOICE Terms & Conditions

Overview

XCLOUD » Overview

XCLOUD Understands Work is no longer somewhere we go, but something we do. XCLOUD is our solution for Clients who need a true, work anywhere, managed solution, allowing their teams the flexibility and agility to perform. At a high level, XCLOUD is our fully managed,…

XNET NBN Plus – CIS

XNET » XNET NBN Plus » XNET NBN Plus – CIS

Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes % Typical Speed…

What’s New

WELCOME » What’s New

Date Added Link and Description of New Content 20210609 Added Client Service Catalogue link to low risk processes 20210527 Updated XRACK Calculator to include lower pricing for Clients 20210525 Minor change…

Legal

XSTRA » Legal

XSTRA’s full Global General Terms and Conditions of Trade Agreement can be found Here XSTRA claims Copyright over all original content on this site/website, © Copyright XSTRA Group Pty Ltd (AU) 2021 Logos, images and trademarks that…

XSTRA

XSTRA

Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Vendor Partners Our Skill Sets How Can We Help You? Create Your Free Account Global Company Information Global Contact Information Community Terms and Conditions of Trade Schedule 1…

XNET Rural Fiber – CIS

XNET » XNET Rural Fiber » XNET Rural Fiber – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…

20210522 – Core Router Issue

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20210522 – Core Router Issue

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210522 INCIDENT START TIME (HH:MM) 08:40 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…

Schedule 1 – Rates & Charges

XSTRA » Schedule 1 – Rates & Charges

XSTRA’S SERVICES RATES & CHARGES EXCLUDING TAXES Normal Working Hours Mon to Fri, Non-Public Holidays, between 6:30 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) Time – Remote Rate, Technical and…

20200826 – PostGreSQL Service Restarted

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

Credit Policy – Australia

XSTRA » Credit Policy – Australia

1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS To facilitate payments from Clients, XSTRA has established a low fee Direct Debit Facility with the NAB Bank. Click HERE to complete the NAB Direct Debit form powered by Sign. XSTRA…

20200604 – Think Your Data In The Cloud Is Safe?

NEWS » 20200604 – Think Your Data In The Cloud Is Safe?

At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…

Equipment Procurement Service Policy

XSTRA » Equipment Procurement Service Policy

XSTRA offers Clients a procurement service for the acquisition of products and services, hereafter referred to as, the “Equipment”. This service may be referred to by the acronym: EPSP on: Invoices Quotations In XSTRA’s Global General Terms and…

Telstra Pricing

XVOICE » Telstra Pricing

Unlimited Calls & Text + Set Data Plans – as of 7th April 2020 DATA UNLIMITED CALLS UNLIMITED TEXT $ FOR 2+ SIMS $ FOR 10+ SIMS 2GB YES YES $35 $32.50 30GB YES YES $45 $42.50…

XNET Global Fair Use Policy

XNET » XNET Global Fair Use Policy

Definitions “Equipment” – includes XSTRA and 3rd party sourced products and services supplied by XSTRA to the “Customer”. References to “Equipment” and or “XNET service(s)” and or “Services” in this “XNET Fair Use…

XNET Rural Fiber – Technical Brief

XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief

This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…

Financial Hardship Policy

XSTRA » Financial Hardship Policy

What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…

Overview

XCRM » Overview

The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…

Features Explained

X365 » Features Explained

Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…