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Service Disruption Notices (SDN’s)
XCARE » Service Disruption Notices (SDN’s)
OPEN SERVICE DISRUPTION NOTICES CLOSED SERVICE DISRUPTION NOTICES An SDN notice is only created for P1 and P2 level incidents as defined on the XCARE Workflow document. If you do not see any information on the issue you are currently experiencing then searching on…
CLOSED SDN’s
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s
20240220 – Widespread Phone Call Quality Issues 20230829 – Widespread Network Outage at NEXTDC B2 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected 20230522 – XNET – NextDC Inter-Network is Down Between B1…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
20200826 – PostGreSQL Service Restarted
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20210305 – XNET – AUSTRALIA – Brookfield Service outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210305 – XNET – AUSTRALIA – Brookfield Service outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20210305 INCIDENT START TIME (HH:MM) 13:42 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20200528 – XNET – Philippines – GA Towers Service Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Philippines – GA Towers Service Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 19:10 OUTAGE DURATION 1 hour 55 Minutes ESTIMATED TIME TO…
20200524 – XNET – Philippines – GA Towers Service Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…
XCARE
XCARE
Overview Workflow Schedule 1 – Rates & Charges Remote Assistance Tech Folder – Public Service Disruption Notices Terms & Conditions
20210316 – Azure Active Directory (AAD) Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210316 – Azure Active Directory (AAD) Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210316 INCIDENT START TIME (HH:MM) Approx: 05:00 ESTIMATED TIME TO RESOLUTION 60 Minutes INCIDENT END…
20210522 – Core Router Issue
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210522 – Core Router Issue
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210522 INCIDENT START TIME (HH:MM) 08:40 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200831 INCIDENT START TIME (HH:MM) Approx: 08:30 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
20200606 – XNET – Philippines – GA Towers – Network Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200606 – XNET – Philippines – GA Towers – Network Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200606 INCIDENT START TIME (HH:MM) 19:49 OUTAGE DURATION 8 ESTIMATED TIME TO RESOLUTION 8 AM …
20240305 Widespread Phone call Quality Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240305 Widespread Phone call Quality Issues
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox INCIDENT START DATE 20240305 INCIDENT START…
20210906 – XNET Philippines – GA Towers
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210906 – XNET Philippines – GA Towers
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210906 INCIDENT START TIME (HH:MM) 16:00 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20200528 – XNET – Australia – Core router outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…
20210720 – AAPT/TPG Routing Incident
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210720 – AAPT/TPG Routing Incident
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210720 INCIDENT START TIME (HH:MM) 10:00 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
20221004 – Telstra 4G Sim Issue
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20221004 – Telstra 4G Sim Issue
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telstra INCIDENT START DATE 2022-10-04 INCIDENT START TIME…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
LATEST
LATEST
Date Added Description of New Content & Links 20240311 Microsoft admits Cosy Bear hackers have been in its systems for three months 20240113 The Top 10 Reasons Why You Should Avoid SharePoint 20230911 XNET…
20200520 – XRACK – Unplanned Server Restart
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…
20230829 – Widespread Network Outage at NEXTDC B2
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230829 – Widespread Network Outage at NEXTDC B2
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 20230829 INCIDENT START TIME (HH:MM)…
20211120 – XNER Philippines – Converge ICT is down
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20211120 – XNER Philippines – Converge ICT is down
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? YES IF YES, NAME OF 3RD PARTY Converge ICT Philippines INCIDENT START DATE 20211120 INCIDENT…
20210808 – Small number of servers inaccessible
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210808 – Small number of servers inaccessible
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210808 INCIDENT START TIME (HH:MM) Approx: 17:20pm INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF…
20240220 – Widespread Phone Call Quality Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240220 – Widespread Phone Call Quality Issues
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox INCIDENT START DATE 20240220 INCIDENT START…
20210723 – XNET Philippines – Main Fiber Down
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210723 – XNET Philippines – Main Fiber Down
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210723 INCIDENT START TIME (HH:MM) 19:45 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY NEXTDC – https://nextdc.com INCIDENT START DATE 2023-05-22…
20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT INCIDENT START DATE 2023-06-02 INCIDENT START TIME…
20200528 – XRACK – Australia – Client Network loss
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…
20220307 – XVOICE – Inbound & outbound calling
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220307 – XVOICE – Inbound & outbound calling
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox\Ivox INCIDENT START DATE 2022-03-07 INCIDENT START…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…
20200929 – Office 365 Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
How Do We Do IT
ABOUT » How Do We Do IT
8 Stages To Great Client Experiences: XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction we have with our Clients. To ensure a consistent Client experience, we have developed our unique Service…
20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210802 INCIDENT START TIME (HH:MM) Approx: 9:15am INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
20200706 – XRACK – Missing Virtual Machine (VM)
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20201117 – Philippines – Converge ICT Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
Terms & Conditions
XVOICE » Terms & Conditions
XVOICE CHANGE REQUESTS 45 DAY CHANGE REQUEST GUARANTEE TO PHONE SYSTEM PROGRAMMING XSTRA makes no guarantee that any request from a Client to change a Client’s XVOICE phone system will be able to be completed at any specific time or within any…
Overview
XCARE » Overview
IT All Starts With Great Service & Support At XSTRA, we’ve built our reputation on a foundation of Xceptional Client support called XCARE To assist us, XSTRA has developed a total ticket management platform called XCRM. To log a ticket, please send an email…
XDEVICE – PC Edition
XDEVICE » XDEVICE – PC Edition
XDEVICE – PC Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month Comprehensive PC maintenance includes 24×7 Remote & Phone Support for Windows based PC incidents and…
20220320 – Ransomware Event
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…
What Do We Do
ABOUT » What Do We Do
XSTRA IS YOUR GLOBAL 24 Hour IT Department We are your ONE-STOP SHOP for: Backup & Disaster Recovery Services (BaaS & DRaaS) Remote Monitoring and Management of Devices 24/7 Help Desk Services Cybersecurity Solutions Virtual Infrastructure – (IaaS –…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
Cisco Umbrella
XFORCE » XNET – Security Division » Cisco Umbrella
XSTRA partners with Cisco to provide Clients with access to the Umbrella suite of Cyber-Security and Protection products. Much like solutions from: Quad9 CloudFlare FlashStart TitanHQ Cisco Umbrella is able to shield Clients from many of the cyber threats on…
XCLOUD – Basic
XCLOUD » XCLOUD – Basic
XCLOUD – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
Overview
X365 » Overview
Microsoft Office 365 Lives Here ! XSTRA proudly holds the esteemed status of a Gold Microsoft Partner, granting exclusive access to the complete suite of 365 products at a reduced cost. Under our X365-PLUS service, our offerings extend beyond this, encompassing an…
XCLOUD – Enterprise
XCLOUD » XCLOUD – Enterprise
XCLOUD – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – Secure…
Financial Hardship Policy
ABOUT » Financial Hardship Policy
What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…
XNET – High Rise Projects
XNET » Resources » XNET – High Rise Projects
GA Twin Towers – Philippines The GA Twin Towers stands as the flagship venture of Globe Asiatique Property Holdings Corporation. Situated at the bustling center of EDSA in Mandaluyong City, this exquisite dual-tower project graces the cityscape. XSTRA…
XCLOUD – Enterprise Browser
XCLOUD » XCLOUD – Enterprise Browser
XCLOUD – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
20200929 – Delays relaying email through mail.voipstra.com.au
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
What are Net Promoter Scores?
PERFORMANCE METRICS » Live Net Promoter Scores » What are Net Promoter Scores?
Net Promoter Score (NPS) is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. The NPS score ranges from -100 to +100 NPS scores are measured with a single question survey and tracked, with a higher NPS score more…
Overview
XCLOUD » Overview
XSTRA understands Work is no longer somewhere we go, but something we do. XCLOUD is our Virtual Apps and Desktops solution for Clients who need a true, work from anywhere, fully managed solution. Clients can now allow their teams the flexibility and agility to…
20200615 – A Bad Year So Far for Office 365 Uptime
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200615 – A Bad Year So Far for Office 365 Uptime
Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…
Invoicing Formats
ABOUT » Invoicing Formats
Due to the complexity of the IT and Communications industry, the Equipment on invoices from XSTRA to the Client may include the following additional Equipment classification information that helps describe the types of Equipment listed on the invoice. An…
Overview
XBACKUP » Overview
XBACKUP – Data Protected 60 Percent of Small Businesses Fold Within 6 Months of a Cyber Attack on their Data. The vast majority of cyberattacks happen to small and midsize businesses. XBACKUP is a service that secures your most valuable commodity – Your…
Terms & Conditions
XDEVICE » Terms & Conditions
CAVEATS Apple MacOS – XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged…
Why XSTRA
ABOUT » Why XSTRA
XSTRA is different XSTRA is not just a: Managed Services Provider (MSP) Hosting Company Internet Service Provider (ISP) Telecommunications Company We are ALL of the above. We are a one-stop-shop for your core IT & Communications stack. We build the…
Remote Assistance
XCARE » Remote Assistance
XMESH To access a Client’s computer remotely, XSTRA uses a secure OpenSource, locally hosted, application, called XMESH When instructed by an XSTRA Service Desk Team member, please click on the appropriate logo below for your operating…
Overview
XRACK » Overview
XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. XSTRA offers the following 3 Cloud solution…
Contact Information
ABOUT » Contact Information
Global Phone Numbers Australia: +61 7 3123 4111 – (I) 1300 555 920 – (I) 0458718434 – Outbound SMS Service – (T) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 –…
System Requirements
X365 » Resources » System Requirements
Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users. With the latest application updates Microsoft has focussed on making…
Legal
ABOUT » Legal
XSTRA’s full Global General Terms and Conditions of Trade Agreement can be found Here XSTRA claims Copyright over all original content on this site/website, © Copyright XSTRA Group Pty Ltd (AU) 2023 Logos, images and trademarks that…
ABOUT
ABOUT
Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Skill Sets Create Your Free Account Company Information Contact Information Terms and Conditions of Trade Credit Policy – Australia Invoicing Explained – V1 Invoicing…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
SharePoint Constraints
X365 » Resources » SharePoint Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
X365-PLUS
X365 » X365-PLUS
Discover the extraordinary value of our comprehensive Microsoft Office 365 maintenance package, X365-Plus, meticulously tailored to meet your business needs. At an astonishingly affordable rate of just $5 per user per month, you gain access to a spectrum of essential…
Pricing – Mailbox Only
X365 » Pricing – Mailbox Only
EXCHANGE ONLINE PLANS – Ex-GST Service Plan Details Monthly – with an Annual Commitment Monthly Exchange Online Kiosk Basic messaging and calendaring plan with Web email and POP access and 2GB of space $3.00 $3.60 Exchange Online (Plan…
Schedule 1 – Rates & Charges
XCARE » Schedule 1 – Rates & Charges
XSTRA’S SERVICES RATES & CHARGES EXCLUDING TAXES Normal Working Hours Mon to Fri, Non-Public Holidays, between 6:30 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) Time – Remote Rate, Technical and…
XVAULT
XFORCE » XVAULT
Singe Sign On Credential Authentication System powered by BitWarden Vaults XSTRA enhances a Bitwarden Vault by enveloping it within secure hosting infrastructure and implementing distinctive management and monitoring protocols, resulting in a…
Licensing
XCLOUD » Licensing
MICROSOFT LICENSING COMPLIANCE Type Of Resource Requires Dedicated Compute Licensing Scheme Applicable and Required Supplier Restrictions DaaS via Microsoft Windows Server NO SPLA Ingram Requires a RDS…
20200619 – Australia Targeted – Cyber attack targeting Australian networks
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks
19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…
Terms & Conditions
XCLOUD » Terms & Conditions
XCLOUD – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Porting Process
XVOICE » Resources » Porting Process
At XSTRA we have had years of experience porting the numbers of our Clients. Here is a list of the steps that XSTRA usually undertake and this process can take between 4 to 12 weeks. STEPS DESCRIPTION 1 Obtain copy of Clients telephone…
Overview
XCLOUD » XACCESS » Overview
XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
Preamble
XCRM » Preamble
CIOCTO is the world’s only solution that combines deep systems integration and multi-dimensional client information into one software tool! Its elegant, modern interface is fast to learn and easy for new users, yet powerful for professionals. CIOCTO lets you work…
Price List
XRACK » Price List
PRODUCT DESCRIPTION BILLING FREQUENCY PRICE ex-GST XRACK – Virtual Machines Virtual Machines for all needs See XRACK Virtual Machine Pricing Simulator – Version: 20211011 for price details Please Note: You will need to…
Credit Policy – Australia
ABOUT » Credit Policy – Australia
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…
Features Explained
X365 » Resources » Features Explained
Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
Price List
XVOICE » Price List
XVOICE – Core Components Description Activation Monthly Notes Virtual Phone System (PABX) $500 $50 Phone System Extension $35 $4 Phone System Extension + Unlimited Calls1 Plan - (Australian Local, National and…