Critical Information Summary (CIS)

Service To Be Provided	Business Grade Broadband supplied by AAPT care of NBN Co.
Download Speed	50 Mbps
Upload Speed	20 Mbps
Are Faster Speeds Available?	Yes
% Typical Speed Achievable	75%
Does pricing in this CIS include GST	No
Included Data	Unlimited
Static IPv4 Address Included	Yes
Complimentary Cisco Umbrella Cyber Security Protection	Included
Failover Technology If Service Fails	4G – Available – See pricing below
Minimum Monthly Charge	$85
Regional Area Monthly Surcharge	$15
Speed upgrade to 100 Mbps Download, 40 Mbps Upload Monthly	$25
Minimum Term Applicable	12 Months
Early Termination Max Charge	$1,500
Payment Method	Direct Debit from nominated Bank Account or Credit/debit Card as per our Credit Policy
Billing Frequency & Method	Monthly In-Advance
Service Definition	The Service and products may also be referred to as the “Equipment” in our General Terms and Conditions of Trade Agreement located at https://x.direct/1/en/topic/generals-terms-and-conditions-of-trade

Information about the service

What is XNET NBN Plus?
This product is a best effort internet service delivered to you using various technologies. The product is inferior to leased line or dedicated services delivering asymmetrical type speeds to the Internet. Designed for SME and Residential Clients, we also offer an Enterprise Upgrade option for businesses that require higher levels of performance.

Where is it available?
Anywhere NBN Co. provides service. To find out if the service is available to you, please go to the NBN Co. Website to check your address in their database or Contact XSTRA for assistance

Do I have to bundle anything with the service?
Bundling is not compulsory. You can opt to bundle your phone or any of our bolt-on features

Qualifications
Please note that this service may be suspended and/or cancelled if:
You fail to pay your invoice You breach our General Terms and Conditions of Trade Agreement located at https://x.direct/1/en/topic/generals-terms-and-conditions-of-trade You do not maintain a functioning Direct Debit facility and/or adhere to our Credit Policy located at https://x.direct/1/en/topic/credit-policy

SETUP COSTS
Item	Cost	Frequency	Optional
Basic Install	$75	Once-Off	No
Professional Install A technician will attend site and ensure installation to inside the premises. Visit 1: NBN Co will send a technician to enable the service. Visit 2: AAPT will send a technician to complete the installation and verify connectivity. XSTRA may ask the Client to plug in a router or modem and connect some cables. XSTRA will provide all remote assistance necessary.	$399	Once-Off	Yes
Hardware Router This might be required and XSTRA can provide pricing and options	Price On Request	Once-Off	Yes

Item	Cost	Units	Frequency	Optional
OPTIONAL COSTS
XVOICE Home Number + Unlimited National & Mobile Calling	$20.90	Per Number Service	Monthly	Yes
GrandStream HT801 (EPS) – allows you to connect a regular phone to the Internet	$48.40	Per Unit	Once-Off	Yes
Yealink DECT Wireless Solution including W60B Base Station and 1 W56H Handset (EPS) – a wireless phone that connects directly to the Internet	$162.80	Per Unit	Once-Off	Yes
TELSTRA 4G Failover Sim – (Requires additional hardware)	$70	Per Unit	Monthly	Yes

Excess Usage
There are no excess usage charges

Caveats and Other Possible Costs

You can not decrease the cost of the service within the minimum contract period.
Minimum contract term renews if you change your speed plan.
New Development Fee – NBNCo may charge a new development fee for the cost of deploying network infrastructure to new premises or dwellings. This fee may be applied to each new premises requiring a nbn™ connection and if applicable, XSTRA will pass on this cost to the Client “at cost”.
Often, an XSTRA technician is required to attend site where the NBNCo work has been unsuccessful. If you approve our involvement, this work will be charged to you at our Schedule 1 – Rates & Charges shown here https://x.direct/1/en/topic/schedule-1-rates-charges
Other fees and charges may be included on your monthly invoice for any additional work undertaken under, from time to time and will be charged to you at our Schedule 1 – Rates & Charges shown here https://x.direct/1/en/topic/schedule-1-rates-charges

Customer Service
Use and of the following methods to contact us for assistance 24 Hours, 7 Days
Phone: 1300 555 920
Email: support@x.direct

Disputes and Public Statements
Disputes and Public Statements – at Section 6 in our General Terms and Conditions of Trade Agreement, we provide you with methods to make formal complaints. Our General Terms and Conditions of Trade Agreement is located at https://x.direct/1/en/topic/generals-terms-and-conditions-of-trade

Complaints
If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at https://www.tio.com.au

Contact Information
Global Contact Information: https://x.direct/1/en/topic/about-contact-information
Global Company Information: https://x.direct/1/en/topic/about-company-information

Revision: 50

Last modified: Aug 23, 2023