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20251222 – Data Center Based Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20251222 – Data Center Based Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20251222 INCIDENT START TIME (HH:MM) Approx: 09:00 INCIDENT END DATE 20251222 INCIDENT END TIME (HH:MM) …
20250604 – Data Center – Upstream Internet Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250604 – Data Center – Upstream Internet Outage
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT or Upstream of them START DATE…
20240510 – Google Cloud Deletes 620,000 Members Data
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20240510 – Google Cloud Deletes 620,000 Members Data
In a significant lapse, Google Cloud’s unprecedented “misconfiguration” led to the deletion of UniSuper’s private cloud account, leaving over half a million UniSuper members without access to their superannuation accounts for more than a week.…
20250815 – XCLOUD – Data Center Hardware Incident
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250815 – XCLOUD – Data Center Hardware Incident
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY INCIDENT START DATE 20250815 INCIDENT START TIME (HH:MM) …
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
20241017 – Disk SusbSystem Errors on Server in Data Center
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20241017 – Disk SusbSystem Errors on Server in Data Center
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY START DATE 20241017…
Setup Groundwire for Android
XVOICE » Resources » Setup Groundwire for Android
Open up the google playstore In the search bar at the top type ‘groundwire’ Locate the application labelled ‘Groundwire: VoIP SIP Softphone’ and install it. Note: You will be required to make a…
20200122 – XSTRA Supports Children with Kidney Disease
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200122 – XSTRA Supports Children with Kidney Disease
XSTRA is proud to be part of this year’s Kidney Kar Rally – a fun event supporting children with kidney disease. 22nd Jan 2020 Tristan Lieschke, a truck driver and farmhand based in Wagga Wagga, NSW, assembled a team and purchased the car for a…
SharePoint Tips
X365 » Resources » SharePoint – Considerations » SharePoint Tips
HELPFUL INFORMATION REGARDING OFFICE 365 COMPONENTS AND HOW THEY MIGHTBE USED WITHIN YOUR COMPANY
Browser Based Apps
XDESK » Resources » Browser Based Apps
Why Citrix Technologies Matter in a 100% Cloud-Based World Some users may believe that relying solely on cloud-based services—such as Microsoft 365, Google Workspace, or other SaaS applications—eliminates the need for solutions like Citrix. However, this is a…
20200620 – FaceBook’s Latest Attack On Your Privacy
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200620 – FaceBook’s Latest Attack On Your Privacy
20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…
Industry Averages for NPS
ABOUT » NPS – Performance Metrics » Live Net Promoter Scores » Industry Averages for NPS
Source 1 Source: https://www.displayr.com/how-good-is-your-nps-using-industry-benchmarks Data From: https://www.satmetrix.com Source 2 Source: https://www.retently.com/blog/good-net-promoter-score/
20230901 – Classic Windows Vista Parody Video
NEWS – 2026 » NEWS ARCHIVE » Year 2023 » 20230901 – Classic Windows Vista Parody Video
Installation Costs
XNET » XNET NBN Plus » Installation Costs
We are often asked if our installations are free. Our installation costs are fair and in line with other major NBN providers. – state the following on their installation costs page which can be accessed HERE From TPG Website …
Citrix Mission
XDESK » Resources » Citrix Mission
Citrix Mission: Empowering Secure, Flexible Workplaces Citrix’s mission is to create secure, flexible, and productive digital workspaces that enable businesses and enterprises to provide seamless, secure access to the resources employees need—anytime,…
Company Information
ABOUT » Company Information
Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 Founder & CTO: Lyndon Vincent Email: LV@x.direct Landline: +61 7 3123 4111 Ext: 2018 Mobile Cellular: +61 400 596 366 Internet…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
On Android Devices
XNET » Resources » How To Find The MAC Address Of Your Device » On Android Devices
Option 1: Due to the large variety of Android devices available, there may be slight differences in these instructions given below. If the instructions below do not work, feel free to call us for more assistance. 1. Locate and tap the Settings app. 2. Scroll Down…
On Apple Devices (iPhone/iPad)
XNET » Resources » How To Find The MAC Address Of Your Device » On Apple Devices (iPhone/iPad)
Option 1: Applicable if you are not on Wi-Fi. 1. Check the iPhone or the iPad Info Menu Open the Settings app and navigate to Settings -> General -> About and scroll to the network section of the page. You will find your Apple device’s MAC address in the Wi-Fi…
Cybersecurity Terminology
XFORCE » Resources » Cybersecurity Terminology
1. Core Cybersecurity Acronyms & Concepts AcronymNameDescription SIEMSecurity Information & Event ManagementCentralized log collection, correlation, and alerting system. EDREndpoint Detection & ResponseMonitors endpoint behavior and…
20250804 – Core router outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250804 – Core router outage
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY START DATE 20250804 START…
SharePoint – Other Constraints
X365 » Resources » SharePoint – Considerations » SharePoint – Other Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
On Windows 10 PCs
XNET » Resources » How To Find The MAC Address Of Your Device » On Windows 10 PCs
Using the Command Prompt: 1. Search “Command Prompt” or type “CMD” in the taskbar, or if you are using an older version of Windows, right-click on the Start button and Select Command Prompt from the menu. 2. Type in ipconfig /all and press…
Backup & Recovery
XCLOUD » Backup & Recovery
XCLOUD – Backup & Disaster Recovery Protocol Backup architecture,…
20241121 – RSA and AES Encryption is now useless
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20241121 – RSA and AES Encryption is now useless
20201117 – Philippines – Converge ICT Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
Immutable Backups
XFORCE » Backup & Recovery » Immutable Backups
Back up anything, protect everything — forever. XSTRA’s Immutable Backup uses Wasabi Cloud Storage and provides uncompromising long-term protection of your critical files — whether they live on Virtual Machines hosted in XCLOUD, in Public Clouds (think Azure…
SharePoint – Common Issues
X365 » Resources » SharePoint – Considerations » SharePoint – Common Issues
VIDEO: SharePoint Document Storage Issues & Alternatives Summary Of the Most Common SharePoint Issues Permissions Issues Incorrect or overly restrictive permissions Overly complex permission hierarchies Broken permission inheritance …
Overview
X365 » Overview
Microsoft Office 365 Lives Here ! XSTRA proudly holds the esteemed status of a Gold Microsoft Partner, granting exclusive access to the complete suite of 365 products at a reduced cost. Under our X365-PLUS service, our offerings extend beyond this, encompassing an…
Overview
XFORCE » Overview
Clients today have users working from more locations than ever before—at home, on the road, or in the corporate office. This distributed workforce increases exposure to a growing range of threats that can compromise operations, data, and critical applications.…
20210316 – Azure Active Directory (AAD) Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210316 – Azure Active Directory (AAD) Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210316 INCIDENT START TIME (HH:MM) Approx: 05:00 ESTIMATED TIME TO RESOLUTION 60 Minutes INCIDENT END…
Price List
XNET » Price List
XNET – GENERAL SERVICES PRICE LIST XNET Product Description Price Monthly XNET – Virtual Router Unlimited Public Bandwidth Up and Down 24×7 Help Desk Priority Support from certified Mikrotik technical experts Get Setup Fast – The…
CLOSED SDN’s
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s
20251222 – Data Center Based Outage 20250819 – XDESK – Cloud Drive Mapper Issues 20250815 – XCLOUD – Data Center Hardware Incident 20250810 – XACCESS Outage 20250804 – Core router outage 20250604 – Data Center…
User Registration Process
XFORCE » XACCESS » User Registration Process
XACCESS – USER ACCOUNT REGISTRATION PROCESS To register, the User clicks on this link https://xaccess.x.direct and selects the “REGISTER” option at the bottom of the page . . User enters their: “Mobile Number or Email…
Credit Policy
ABOUT » Legal & Finance » Credit Policy
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…
XREPORTS
ABOUT » NPS – Performance Metrics » XREPORTS
Click On The Image Below To Access The XREPORTS Portal
Year 2024
NEWS – 2026 » NEWS ARCHIVE » Year 2024
20241121 – RSA and AES Encryption is now useless 20241001 – XDESK – Citrix Price Increases 20240509 – Microsoft 365 – Teams Removal 20240530 – Google says “Microsoft unable to protect its clients” 20240523 –…
20240530 – Google says “Microsoft unable to protect its clients”
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20240530 – Google says “Microsoft unable to protect its clients”
Enable Microsoft MFA Procedure
X365 » Resources » Enable Microsoft MFA Procedure
Click On The Image Below To Access The PDF Document .
20250626 – XNET Rural Brookfiled Router Failure
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250626 – XNET Rural Brookfiled Router Failure
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY START DATE 20250626…
Dooms Day Backups
XFORCE » Backup & Recovery » Dooms Day Backups
Overview Although our XCLOUD Backup and Recovery solution provides excellent protection, we recognise the need for a truly air-gapped backup option for extreme scenarios. The Dooms Day Backup service is designed for clients who want to take data resilience to the next…
Features Matrix
X365 » Resources » Features Matrix
Licensing Matrix . . h3. Click On The Image Below To Access The PDF Document For accurate pricing see details HERE .
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2026 » NEWS ARCHIVE » Year 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
Overview
XCAM » Overview
XCAM with AI-Powered Blue Iris and CodeProject.AI body { font-family: Arial, sans-serif; line-height: 1.6; } h1, h2 { color: #2c3e50; } ul { margin: 0; …
20220320 – Ransomware Event
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…
The Future of Workspaces
XDESK » Resources » The Future of Workspaces
White Paper: The Future of Workspaces – Securing High-Performance Virtual Desktops with XDESK Private Cloud —— Introduction As organizations accelerate their digital transformation, enabling staff to work from anywhere on any device has become a…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
20200610 – Widespread outage hits IBM Cloud
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200610 – Widespread outage hits IBM Cloud
10th June 2020 LINK: To Actual Article” LINK: To PDF Document
Year 2020
NEWS – 2026 » NEWS ARCHIVE » Year 2020
20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail 20200704 – COVID-19, The Ultimate Control Weapon 20200620 – FaceBook’s Latest Attack On Your Privacy 20200619 – Australia Targeted – Cyber attack…
20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
13th April 2020 LINK: To Actual Article LINK: To PDF Document
20200524 – Apple Still Spying On Customers
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200524 – Apple Still Spying On Customers
24th May 2020 LINK: To Actual Article LINK: To PDF Document
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
20200619 – Australia Targeted – Cyber attack targeting Australian networks
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks
19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…
Other
XFORCE » Resources » Other
Description Link Australian Cyber Security Centre Essential 8 LINK The NIST Cybersecurity Framework (CSF) 2.0 LINK Victorian Protective Data Security Standards LINK RoboShadow – Free Port…
Service Disruption Notices (SDN’s)
XCARE » Service Disruption Notices (SDN’s)
OPEN SERVICE DISRUPTION NOTICES CLOSED SERVICE DISRUPTION NOTICES An SDN notice is only created for P1 and P2 level incidents as defined on the XCARE Workflow document. If you do not see any information on the issue you are currently experiencing then searching on…
IEEE Standard – 802.1
XNET » Resources » IEEE Standard – 802.1
IEEE 802.1 Standard Description 802.1D Relates to MAC Bridges. It defines the architecture and bridge operation of wired Ethernet. 802.1Q Defines VLAN tagging and trunking. It allows multiple bridged networks to transparently share the same physical network…
20200704 – COVID-19, The Ultimate Control Weapon
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200704 – COVID-19, The Ultimate Control Weapon
7th July 2020 Many say that Covid-19 is not strictly an IT subject, so why are we adding this to our site. We have a right to share some information we feel may be of interest to others whose businesses have been affected by this COVID-19 situation. LINK –…
20200826 – PostGreSQL Service Restarted
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
20200929 – Office 365 Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
What is a GOOD NPS result?
ABOUT » NPS – Performance Metrics » Live Net Promoter Scores » What is a GOOD NPS result?
Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would…
20200615 – A Bad Year So Far for Office 365 Uptime
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200615 – A Bad Year So Far for Office 365 Uptime
Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…
XDEVICE – PC & Server
XDEVICE » XDEVICE – PC & Server
XDEVICE – PC & Server Editions Support, Management, Maintenance and Monitoring – Per Windows PC or Server Device – Per Month Comprehensive Windows maintenance includes 24×7 Remote & Phone Support for all Windows PC…
20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY NEXTDC – https://nextdc.com INCIDENT START DATE 2023-05-22…
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
AutoCAD
XDESK » Resources » AutoCAD
AutoCAD Optimization, Standards Management, Multi-User Access Solutions, and Naming Constraints body { font-family: Arial, sans-serif; line-height: 1.6; margin: 20px; color: #333; } …
XDESK vs XDEVICE
XDESK » XDESK vs XDEVICE
GENERAL FEATURES XDEVICE XDESK Remote Work Compatible – Work from home and anywhere Yes Roam and Work on any device – Computer Hardware Independence Yes Persistent Desktop – start your day with your desktop exactly…
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
NEWS – 2026 » NEWS ARCHIVE » Year 2020 » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…
ABOUT
ABOUT
Our Mission Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Skill Sets ISO 27001, SOC 2, GDPR NPS – Performance Metrics Company Information Contact Information Create Your Free Account Rates & Charges – Schedule…
NPS – Performance Metrics
ABOUT » NPS – Performance Metrics
At XSTRA, we understand that clients want clear visibility into our service performance. That’s why we present your Net Promoter Score (NPS) – a widely adopted measure of customer satisfaction – in a live dashboard, updated continuously. Because…
20210708 – COVID-19 – By The Numbers
NEWS – 2026 » NEWS ARCHIVE » Year 2021 » 20210708 – COVID-19 – By The Numbers
Updated 20210708 Many of our clients have suffered a down turn in trade, laid of workers. At XSTRA, we wanted to crunch some numbers and find out exactly what is going on, because too many people are listening to their TV’s, where the reality of what is…
20240725 – XACCESS incidents – Advisory Notice
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240725 – XACCESS incidents – Advisory Notice
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY INCIDENT START DATE 20240601 INCIDENT START TIME (HH:MM) …
XCONNECT
XDEVICE » XCONNECT
XCONNECT is XSTRA’s system tray tool (the blue X icon near the Windows clock). It gives users and the XSTRA Help Desk a fast way to send and view messages, get PC details, and change passwords – without hunting through Windows. Quick access: Right-click the blue…
20250522 – XDESK – Intermittent Performance
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20250522 – XDESK – Intermittent Performance
SERVICE DISRUPTION NOTICE (SDN) NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Citrix START DATE 20250522…
DNSFilter
XFORCE » DNSFilter
DNSFilter – Smart, Fast, and Cloud-Delivered Protection DNSFilter is a cloud-based DNS security solution that protects users from accessing malicious or harmful websites—before connections are even established. As the first line of defense in your network,…
NPS – By Client
ABOUT » NPS – Performance Metrics » NPS – By Client
XSTRA – NPS Score (By Client) Net Promoter Score (NPS) results…
NPS – By Brand
ABOUT » NPS – Performance Metrics » NPS – By Brand
XSTRA – NPS Score (By Brand) Net Promoter Score (NPS) comparison…
NPS – XSTRA Overall Score
ABOUT » NPS – Performance Metrics » NPS – XSTRA Overall Score
XSTRA – NPS Score (Overall) Net Promoter Score (NPS) summary based on rolling client feedback. Overview This page displays XSTRA’s overall Net Promoter Score (NPS) result and trend, based on the most recently collected client…
Price List
XVOICE » Price List
XVOICE – Core Components Description Activation Monthly Notes Virtual Phone System (PABX) $500 $50 Phone System Extension $35 $5 Phone System Extension + Unlimited Calls Plan1 $35 $19.95 Telstra SIM…
Exchange Entities Explained
X365 » Resources » Exchange Entities Explained
Component Description Use Cases Best Practices for Departing Users Mailbox A personal email account assigned to an individual user, requiring a license. Individual employee email accounts for daily…
Our Mission
ABOUT » Our Mission
Mission, Values & Vision The principles that shape how XSTRA designs, delivers, and supports critical platforms. One Partner. Complete Accountability. Built from frontline experience — designed to reduce risk and enable…
Support Scope Policy
XCARE » Support Scope Policy
XSTRA — Software Support Boundaries & Engagement Protocols Clear responsibilities, third-party engagement…
20240220 – Widespread Phone Call Quality Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240220 – Widespread Phone Call Quality Issues
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox INCIDENT START DATE 20240220 INCIDENT START…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
Terms & Conditions
XCLOUD » Terms & Conditions
XCLOUD – Storage & Backup Notes Disk changes, billing notes, and deleted-file retention behaviour during backup consolidation. 1) General Disk increases (no cost): Disk volume size increases can be coordinated via our Service Desk by raising a…
Overview
XDESK » Overview
XDESK – Overview Secure Virtual Apps, Desktops & Browsers – fully managed by XSTRA …
Essential 8
XFORCE » Essential 8
Essential Eight: What Your Business Needs to Know The Essential Eight are eight practical mitigation strategies developed by the Australian Signals Directorate (ASD) through the Australian Cyber Security Centre (ACSC) to reduce the likelihood and impact of common…
X365-PLUS
X365 » X365-PLUS
X365 Plus A better way to run Microsoft 365 — with protection, backup, and real support …
Price List
XCLOUD » Price List
XCLOUD Products & Pricing Core services catalogue (excluding taxes) Product Summary Prices are ex-GST unless stated This page provides a quick reference for common XCLOUD services. Where pricing varies by size or usage, a calculator or schedule link…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
Terms & Conditions
XDESK » Terms & Conditions
XDESK – Terms & Conditions Security baseline, session controls, account lifecycle rules, and support boundaries for XDESK. Overview This page outlines the baseline policies applied to XDESK (hosted desktops and remote app access). These policies…
Maintenance Schedule
XDEVICE » Maintenance Schedule
XDEVICE – Windows OS – Maintenance Plan Structured patching aligned to…