The topic you requested could not be found.
Related topics are listed below.

XCRM

XCRM

XCRM Overview Login

Overview

XCRM » Overview

XCRM is XSTRA’s Professional Services Automation (PSA) tool developed on the CIOCTO platform CIOCTO is a multi-tenant cloud-based management platform and control plane that delivers tools and business intelligence to manage complex IT & Communications…

20200826 – PostGreSQL Service Restarted

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

Overview

XCARE » Overview

It all starts with great service At XSTRA we have built our reputation on a foundation of Xceptional Client support XSTRA has 3 teams that deal with different problems, incidents and requests XSTRA Service Desk Team XCRM Entity Records Management Ticket…

Why XSTRA

XSTRA » Why XSTRA

XSTRA is different XSTRA is not just a: Managed Services Provider (MSP) Hosting Company Internet Service Provider (ISP) Telecommunications Company We are ALL of the above. We are a one-stop-shop for your core IT & Communications stack. We build the…

20200929 – Office 365 Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200706 – XRACK – Missing Virtual Machine (VM)

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200606 – XNET – Philippines – GA Towers – Network Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200606 – XNET – Philippines – GA Towers – Network Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200606 INCIDENT START TIME (HH:MM) 19:49 OUTAGE DURATION 8 ESTIMATED TIME TO RESOLUTION 8 AM …

20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200831 INCIDENT START TIME (HH:MM) Approx: 08:30 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200528 – XNET – Philippines – GA Towers Service Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 19:10 OUTAGE DURATION 1 hour 55 Minutes ESTIMATED TIME TO…

20200528 – XNET – Australia – Core router outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…

20200929 – Delays relaying email through mail.voipstra.com.au

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

20201117 – Philippines – Converge ICT Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…

20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

20200524 – XNET – Philippines – GA Towers Service Outage

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage

NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…

20200528 – XRACK – Australia – Client Network loss

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…

20200520 – XRACK – Unplanned Server Restart

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart

NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…

20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …

Who Are We

XSTRA » Who Are We

For almost 20 years, the team at XSTRA have been leaders in the IT sector and continue to assist Clients of all sizes with IT relationship and management roles. We have a broad range of experience in direct and indirect account management, solution design, sales,…

20200122 – XSTRA Supports Children with Kidney Disease

NEWS » 20200122 – XSTRA Supports Children with Kidney Disease

XSTRA is proud to be part of this year’s Kidney Kar Rally – a fun event supporting children with kidney disease. 22nd Jan 2020 Tristan Lieschke, a truck driver and farmhand based in Wagga Wagga, NSW, assembled a team and purchased the car for a…

Financial Hardship Policy – Australia

XSTRA » Financial Hardship Policy – Australia

What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…

20200604 – Think Your Data In The Cloud Is Safe?

NEWS » 20200604 – Think Your Data In The Cloud Is Safe?

At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…

Global General Terms and Conditions of Trade Agreement

XSTRA » Global General Terms and Conditions of Trade Agreement

© Copyright XSTRA Group Pty Ltd (AU) 2021 Definitions “XSTRA” – XSTRA Group Pty Ltd (Australia) (ABN: 95 104 881 843) – Registered office at 7/2 Benson Street, TOOWONG, QLD 4066 (Ph.: 1300 555 920 or +61 7 3123 4111) or its independent foreign…

20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19

Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…

XNET Rural Fiber + NBN* – Technical Brief

XNET » XNET Rural Fiber + NBN* » XNET Rural Fiber + NBN* – Technical Brief

This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…

Office 365

X365 » Office 365

Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…