When a ticket is created, the system creates a OneNote notebook to accompany it
The links can be found on the OneNote tab

There are 2 links on this tab

The hyperlink will open OneNote in a new browser tab – the notebook will be editable
There is also a read-only link that you can copy and paste to give out to clients

Eventually the OneNote notebook will contain a chronological list of all activity on a ticket

Last modified: Oct 15, 2020

Feedback

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Please do not use this for support questions.
https://x.direct/1/en/topic/welcome

Post Comment