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Team Technical Training Pathways

XSTRA » Team Technical Training Pathways

CERTIFICATION INFORMATION CISCO CCNA Cisco Certified Network Associate COMPTIA COMPTIA SECURITY+ https://www.comptia.org/certifications/security MIKROTIK High Level…

XSTRA

XSTRA

Why XSTRA Who Are We What Do We Do How Do We Do IT How Can We Help You? Create Your Free Account Global Contact Information Global Company Information Community Our Vendor Partners Global General Terms and Conditions of Trade Agreement Schedule 1 –…

Why XSTRA

XSTRA » Why XSTRA

XSTRA is different XSTRA is not just a: Managed Services Provider (MSP) Hosting Company Internet Service Provider (ISP) Telecommunications Company We are ALL of the above. We are a one-stop-shop for your core IT & Communications stack. We build the…

Schedule 1 – Rates & Charges

XSTRA » Schedule 1 – Rates & Charges

XSTRA’S SERVICES RATES & CHARGES EXCLUDING TAXES Normal Working Hours Mon to Fri, Non-Public Holidays, between 7:30 am and 7:30 pm Australian Eastern Standard Time Time – Remote Rate, Technical and Consulting, Per…

Resources

XCLOUD » Resources

Need to know if your credentials have been hacked ( username or password ) Check Credential Exploited: https://haveibeenpwned.com/ Success with Teams Training website: https://docs.microsoft.com/en-us/MicrosoftTeams/Microsoft-Teams FileCloud Office Add-Ins:…

20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services

NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…

What Do We Do

XSTRA » What Do We Do

XSTRA IS YOUR GLOBAL 24 Hour, 7 Days Per Week IT Department we are your ONE STOP SHOP for: CYBERSECURITY SOLUTIONS VIRTUAL INFRASTRUCTURE – (IaaS – as the host) INTERNET - (as the ISP) PHONES & COMMUNICATIONS – (as the Carrier) ALARM SYSTEM &…

Equipment Procurement Service Policy

XSTRA » Equipment Procurement Service Policy

XSTRA offers Clients a procurement service for the acquisition of products and services, hereafter referred to as, the “Equipment”. The service may be referred to by the acronym: EPSP on: Invoices Quotations In XSTRA’s Global General Terms and…

20200707

XCRM » Change Log » 20200707

Merge Tickets There is now an ability to merge tickets – here’s how it works and what it does Merging involves 2 tickets – the old and the new The merge process will grab data from the old ticket, and put it onto the new ticket The old ticket will be…

20200604

XCRM » Change Log » 20200604

Ticket Resolved email The ticket details are now sent to the client when a ticket is marked as resolved Change the Client for a Site This isn’t a functionality that would be required very often – so I’ve implemented it a bit differently When you…