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20200524 – Apple Still Spying On Customers
NEWS » 20200524 – Apple Still Spying On Customers
24th May 2020 LINK: To Actual Article LINK: To PDF Document
Industry Averages for NPS
LIVE PERFORMANCE METRICS » Net Promoter Scores » Industry Averages for NPS
Source 1 Source: https://www.displayr.com/how-good-is-your-nps-using-industry-benchmarks Data From: https://www.satmetrix.com Source 2 Source: https://www.retently.com/blog/good-net-promoter-score/
20200615 – A Bad Year So Far for Office 365 Uptime
NEWS » 20200615 – A Bad Year So Far for Office 365 Uptime
Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…
20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
NEWS » 20200413 – 500,000 Hacked Zoom Accounts Given Away For Free On The Dark Web
13th April 2020 LINK: To Actual Article LINK: To PDF Document
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
20200826 – PostGreSQL Service Restarted
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
What is a GOOD NPS result?
LIVE PERFORMANCE METRICS » Net Promoter Scores » What is a GOOD NPS result?
Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
20200528 – XNET – Australia – Core router outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…
NEWS
NEWS
20210708 – MSP – Industry Best Practice Report 20210708 – COVID-19 – By The Numbers 20200930 – Telstra’s Own Network Misconfiguration Brings Down Protonmail 20200704 – COVID-19, The Ultimate Control Weapon 20200620…
Soft Clients
XVOICE » Soft Clients
XVOICE supports the use of software-based phones rather than the usual hardware handset that would sit on your desk. XSTRA will create your Bria account for you on the Bria Web-Site once we have discussed your options with you and a decision is made on which…
What are Net Promoter Scores?
LIVE PERFORMANCE METRICS » Net Promoter Scores » What are Net Promoter Scores?
Net Promoter Score (NPS) is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. The NPS score ranges from -100 to +100 NPS scores are measured with a single question survey and tracked, with a higher NPS score more…
20210316 – Azure Active Directory (AAD) Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20210316 – Azure Active Directory (AAD) Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210316 INCIDENT START TIME (HH:MM) Approx: 05:00 ESTIMATED TIME TO RESOLUTION 60 Minutes INCIDENT END…
20200528 – XRACK – Australia – Client Network loss
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…
Price List
XRACK » Price List
XRACK Pricing Simulator Version: 20210527 Click On The Image Below To Download The XRACK Pricing Simulator Please Note: You will need to use Microsoft Excel to open this file
20210522 – Core Router Issue
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20210522 – Core Router Issue
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210522 INCIDENT START TIME (HH:MM) 08:40 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20210305 – XNET – AUSTRALIA – Brookfield Service outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20210305 – XNET – AUSTRALIA – Brookfield Service outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20210305 INCIDENT START TIME (HH:MM) 13:42 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200831 INCIDENT START TIME (HH:MM) Approx: 08:30 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20200929 – Office 365 Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
XNET Global Fair Use Policy
XNET » XNET Global Fair Use Policy
Definitions “Equipment” – includes XSTRA and 3rd party sourced products and services supplied by XSTRA to the “Customer”. References to “Equipment” and or “XNET service(s)” and or “Services” in this “XNET Fair Use…
20201117 – Philippines – Converge ICT Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20200929 – Delays relaying email through mail.voipstra.com.au
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
Features Explained
X365 » Features Explained
Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…
FileCloud
XPARTS » File & Data Management Solutions » FileCloud
Feature Set Comparison Ransomware Protection: FileCloud’s heuristic file content scanning engine to detect and block ransomware Two-Factor Authentication (2FA): Add an extra layer of protection when logging in using email or Google…
20200528 – XNET – Philippines – GA Towers Service Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Philippines – GA Towers Service Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 19:10 OUTAGE DURATION 1 hour 55 Minutes ESTIMATED TIME TO…
20200606 – XNET – Philippines – GA Towers – Network Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200606 – XNET – Philippines – GA Towers – Network Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200606 INCIDENT START TIME (HH:MM) 19:49 OUTAGE DURATION 8 ESTIMATED TIME TO RESOLUTION 8 AM …
20210720 – AAPT/TPG Routing Incident
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20210720 – AAPT/TPG Routing Incident
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210720 INCIDENT START TIME (HH:MM) 10:00 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
20200520 – XRACK – Unplanned Server Restart
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…
Credit Policy – Australia
XSTRA » Credit Policy – Australia
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS To facilitate payments from Clients, XSTRA has established a low fee Direct Debit Facility with the NAB Bank. Click HERE to complete the NAB Direct Debit form powered by Sign. XSTRA…
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
20200524 – XNET – Philippines – GA Towers Service Outage
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…
20200706 – XRACK – Missing Virtual Machine (VM)
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes % Typical Speed…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
Overview
XRACK » Overview
XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. As a solution for Clients looking for Infrastructure…
Telstra Pricing
XVOICE » Telstra Pricing
Unlimited Calls & Text + Set Data Plans – as of 7th April 2020 DATA UNLIMITED CALLS UNLIMITED TEXT $ FOR 2+ SIMS $ FOR 10+ SIMS 2GB YES YES $35 $32.50 30GB YES YES $45 $42.50…
WELCOME
WELCOME
For more than 15 Years, XSTRA has been caring for the IT & Communication needs of businesses big and small. We are a small, highly skilled team, making a BIG difference. Our TEAM is like family and our CLIENTS are like friends! We thank you for being part of our…
XDEVICE – PC Care
XDEVICE » XDEVICE – PC Care
XDEVICE – PC Care 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month Comprehensive PC maintenance includes 24×7 Remote & Phone Support for Windows based PC incidents and…
What’s New
WELCOME » What’s New
Date Added Link and Description of New Content 20210609 Added Client Service Catalogue link to low risk processes 20210527 Updated XRACK Calculator to include lower pricing for Clients 20210525 Minor change…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
20200122 – XSTRA Supports Children with Kidney Disease
NEWS » 20200122 – XSTRA Supports Children with Kidney Disease
XSTRA is proud to be part of this year’s Kidney Kar Rally – a fun event supporting children with kidney disease. 22nd Jan 2020 Tristan Lieschke, a truck driver and farmhand based in Wagga Wagga, NSW, assembled a team and purchased the car for a…
Equipment Procurement Service Policy
XSTRA » Equipment Procurement Service Policy
XSTRA offers Clients a procurement service for the acquisition of products and services, hereafter referred to as, the “Equipment”. This service may be referred to by the acronym: EPSP on: Invoices Quotations In XSTRA’s Global General Terms and…
How We Give Back
XSTRA » How We Give Back
We believe that doing good in the world is the right thing to do, regardless of whether it’s good for business or not. SPONSORSHIPS NON-PROFITS Free Speech Platform – Signal.Org Foundation…
Overview
XCLOUD » Overview
XCLOUD understands Work is no longer somewhere we go, but something we do. XCLOUD is our Virtual Apps and Desktops solution for Clients who need a true, work anywhere, managed solution, allowing their teams the flexibility and agility to perform. XCLOUD is a fully…
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
NEWS » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…
System Requirements
X365 » Features Explained » System Requirements
Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users. With the latest application updates Microsoft has focussed on making…
Overview
XCARE » Overview
It all starts with great service At XSTRA, we’ve built our reputation on a foundation of Xceptional Client support. To assist us, XSTRA has developed a total ticket management platform called XCRM. XCRM is used by our XCARE teams to manage all aspects of a…
Terms & Conditions
XVOICE » Terms & Conditions
XVOICE CHANGE REQUESTS 45 DAY CHANGE REQUEST GUARANTEE TO PHONE SYSTEM PROGRAMMING XSTRA makes no guarantee that any request from a Client to change a Client’s XVOICE phone system will be able to be completed at any specific time or…
Licensing
X365 » Licensing
MICROSOFT LICENSING COMPLIANCE Type Of Resource Requires Dedicated Compute Licensing Scheme Applicable and Required Supplier Restrictions How To Order DaaS via Microsoft Windows Server NO SPLA Ingram …
Overview
XFORCE » Overview
Clients have users working in more places that ever before. Whether at home, on the road or at the corporate head office, Clients need to be conscious of all threats to operations, data and applications. Valuable information can be stolen or lost in a matter of…
XDEVICE – Printer Care
XDEVICE » XDEVICE – Printer Care
XDEVICE – Printer Care 24/7 Support, Management and Monitoring – Per Printer – Per Month Comprehensive printer care includes 24×7 Remote & Phone Support for Printer incidents & requests Core Windows Operating…
20200619 – Australia Targeted – Cyber attack targeting Australian networks
NEWS » 20200619 – Australia Targeted – Cyber attack targeting Australian networks
19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…
How Do We Do IT
XSTRA » How Do We Do IT
8 Stages To Great Client Experiences: XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction we have with our Clients. To ensure a consistent Client experience, we have developed our unique Service…
Net Promoter Scores
LIVE PERFORMANCE METRICS » Net Promoter Scores
NPS – XSTRA Overall NPS – By Brand NPS – By Client NPS – By Client Site What are Net Promoter Scores? What is a GOOD NPS result? Industry Averages for NPS
Global Contact Information
XSTRA » Global Contact Information
Global Phone Numbers Australia: +61 7 3123 4111 – (I) 1300 555 920 – (I) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 – (I) Philippines: +63 2 8231 2982 –…
Porting Process
XVOICE » Porting Process
At XSTRA we have had years of experience porting the numbers of our Clients. Here is a list of the steps that XSTRA usually undertake and this process can take between 4 to 12 weeks. STEPS DESCRIPTION 1 Obtain copy of Clients telephone…
Join The Team
XSTRA » Join The Team
We’re always on the lookout for XSTRAORDINARY people to join our team. Currently, there are positions available at XSTRA in our Philippines office: SQL Developer C# Developer Please feel free to email us your resume to: ceo@xstragroup.com
Who Are We
XSTRA » Who Are We
For almost 20 years, the team at XSTRA have been global leaders in the IT & Communications sector. We have a broad range of experience in direct and indirect account management, solution design, sales, vendor liaison, call center leadership, Enterprise IT Service…
SERVICE DISRUPTION NOTICES (SDN’s)
SERVICE DISRUPTION NOTICES (SDN’s)
OPEN SERVICE DISRUPTION NOTICES CLOSED SERVICE DISRUPTION NOTICES An SDN notice is only created for P1 and P2 level incidents as defined on the XCARE Workflow document. If you do not see any information on the issue you are currently experiencing then searching on…
20200620 – FaceBook’s Latest Attack On Your Privacy
NEWS » 20200620 – FaceBook’s Latest Attack On Your Privacy
20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…
Disaster Recovery Protocol (DRP)
XVAULT » Disaster Recovery Protocol (DRP)
SUMMARY Ransomware: It can’t attack what it doesn’t see. XSTRA’s backup solution can protect against ransomware attacks. Start Shielding Your Data by outsourcing your data protection strategy to XSTRA. XSTRA exceeds the 3-2-1 backup…
20210708 – COVID-19 – By The Numbers
NEWS » 20210708 – COVID-19 – By The Numbers
Updated 20210708 Many of our clients have suffered a down turn in trade, laid of workers. At XSTRA, we wanted to crunch some numbers and find out exactly what is going on, because too many people are listening to their TV’s, where the reality of what is…
XCLOUD – Tier 1
XCLOUD » XCLOUD – Tier 1
XCLOUD – TIER 1 Windows Server 2019 Virtual Desktop – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
Security Benefits
X365 » Security Benefits
Compare Microsoft 365 to your current security solutions : Privileged Identity Management Risk-Based Conditional Access Cloud Access Security Broker (CASB) Threat Intelligence End Point Protection and Response (EDR) What is Microsoft 365? Microsoft 365 combines…
What Do We Do
XSTRA » What Do We Do
XSTRA IS YOUR GLOBAL 24 Hour / 7 Days Per Week IT Department We are your ONE-STOP SHOP for: BACKUP & DISASTER RECOVERY SERVICES (BaaS & DRaaS) REMOTE MONITORING AND MANAGEMENT OF DEVICES 24/7 HELP DESK SERVICES CYBERSECURITY SOLUTIONS VIRTUAL INFRASTRUCTURE –…
Overview
XDEVICE » Overview
XDEVICE delivers a range of technologies focused on the care of end-point devices 24/7 Remote Support Management Maintenance Monitoring Reporting Pro-Active Remediation Applicable End-Point Devices include: Computers &…
SharePoint Constraints
X365 » SharePoint Constraints
. ALSO PLEASE NOTE: you can have more than 5000 files/documents in a SharePoint document library but adding more than 5000 files into the library and things start to break. Examples: Search will not work properly; and, Microsoft Graph API will struggle to work at…
Financial Hardship Policy
XSTRA » Financial Hardship Policy
What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…
Why XSTRA
XSTRA » Why XSTRA
XSTRA is different XSTRA is not just a: Managed Services Provider (MSP) Hosting Company Internet Service Provider (ISP) Telecommunications Company We are ALL of the above. We are a one-stop-shop for your core IT & Communications stack. We build the…
Cisco Umbrella
XFORCE » Network Security Division » Cisco Umbrella
XSTRA partners with Cisco to provide Clients with access to the Umbrella suite of Cyber-Security and Protection products. Much like solutions from: Quad9 CloudFlare FlashStart TitanHQ Cisco Umbrella is able to shield Clients from many of the cyber threats on…
Global Company Information
XSTRA » Global Company Information
Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 ACN: 104 881 843 Australian GST Status: Registered Previous Entity Name: Easy Networks Pty Ltd (Changed on 26th June 2014) PDF: Certificate…
Price List
XVOICE » Price List
Setup Cost Product Price (ex GST) Virtual PABX Setup $500.00 Extension Setup $35.00 Trunk Activation $90.00 Block Numbers Activation $180.00 1300/1800 Number Activation $90.00 Cat A Number Port (Simple Port) $60.00 Cat C Number Port (Complex…
Legal
XSTRA » Legal
XSTRA’s full Global General Terms and Conditions of Trade Agreement can be found Here Disclosure to Clients of XSTRA – As a Telecommunications Carrier and Nominated Carriage Service Provider, XSTRA is obligated to maintain a current…
20210906 – XNET Philippines – GA Towers
SERVICE DISRUPTION NOTICES (SDN’s) » OPEN SDN’s » 20210906 – XNET Philippines – GA Towers
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20210906 INCIDENT START TIME (HH:MM) 16:00 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20210723 – XNET Philippines – Main Fiber Down
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20210723 – XNET Philippines – Main Fiber Down
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210723 INCIDENT START TIME (HH:MM) 19:45 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
FreePBX Feature Codes
XVOICE » Resources » FreePBX Feature Codes
These are the default star (*) codes for a FreePBX system. They are also generally a standard used by many phone systems. They can be changed in the FreePBX administration portal. Blacklist *30 – Blacklist a number *32 – Blacklist the last caller *31 – Remove a…
20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
SERVICE DISRUPTION NOTICES (SDN’s) » CLOSED SDN’s » 20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210802 INCIDENT START TIME (HH:MM) Approx: 9:15am INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF…