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Financial Hardship Policy

XSTRA » Financial Hardship Policy

What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…

Credit Policy – Australia

XSTRA » Credit Policy – Australia

1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS To facilitate payments from Clients, XSTRA has established a low fee Direct Debit Facility with the NAB Bank. Click HERE to complete the NAB Direct Debit form powered by Sign. XSTRA…

Equipment Procurement Service Policy

XSTRA » Equipment Procurement Service Policy

XSTRA offers Clients a procurement service for the acquisition of products and services, hereafter referred to as, the “Equipment”. This service may be referred to by the acronym: EPSP on: Invoices Quotations In XSTRA’s Global General Terms and…

XNET Global Fair Use Policy

XNET » XNET Global Fair Use Policy

Definitions “Equipment” – includes XSTRA and 3rd party sourced products and services supplied by XSTRA to the “Customer”. References to “Equipment” and or “XNET service(s)” and or “Services” in this “XNET Fair Use…

20200620 – FaceBook’s Latest Attack On Your Privacy

NEWS » 20200620 – FaceBook’s Latest Attack On Your Privacy

20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…

XSTRA

XSTRA

Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Vendor Partners Our Skill Sets How Can We Help You? Create Your Free Account Global Company Information Global Contact Information Community Terms and Conditions of Trade Schedule 1…

XNET

XNET

XNET NBN Plus XNET Rural Fiber XNET Global Fair Use Policy

Schedule 1 – Rates & Charges

XSTRA » Schedule 1 – Rates & Charges

XSTRA’S SERVICES RATES & CHARGES EXCLUDING TAXES Normal Working Hours Mon to Fri, Non-Public Holidays, between 6:30 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) Time – Remote Rate, Technical and…

Invoicing Formats

XSTRA » Invoicing Formats

Due to the complexity of the IT and Communications industry, the Equipment on invoices from XSTRA to the Client may include the following additional Equipment classification information that helps describe the types of Equipment listed on the invoice. An…

20201114 – COVID-19 – The Numbers

NEWS » 20201114 – COVID-19 – The Numbers

Many of our clients have suffered a down turn in trade, laid of workers. At XSTRA, we wanted to crunch some numbers and find out exactly what is going on, because too many people are listening to their TV’s, where the reality of what is happening, is seldom…

XNET NBN Plus – CIS

XNET » XNET NBN Plus » XNET NBN Plus – CIS

Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes % Typical Speed…

XCLOUD – Tier 1

XCLOUD » XCLOUD – Tier 1

XCLOUD – TIER 1 Windows Server 2019 Virtual Desktop – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…

20200325 – XSTRA’s COVID19 Business Continuity Plan

NEWS » 20200325 – XSTRA’s COVID19 Business Continuity Plan

25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…

Global Company Information

XSTRA » Global Company Information

Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 ACN: 104 881 843 Australian GST Status: Registered Previous Entity Name: Easy Networks Pty Ltd (Changed on 26th June 2014) PDF: Certificate…

XNET Rural Fiber – CIS

XNET » XNET Rural Fiber » XNET Rural Fiber – CIS

Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…

XNET Rural Fiber – Technical Brief

XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief

This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…