| XSTRA’S SERVICES | RATES & CHARGES EXCLUDING TAXES |
|---|---|
| Normal Working Hours | Mon to Fri, Non-Public Holidays, between 6:30 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) |
| Time – Remote Rate, Technical and Consulting, Per Person | $2.50 Per Minute – Charged in 6 Minute Increments |
| Time – On-Site Rate, Technical and Consulting, Per Person | $150 Per Hour, Charged in 6 Minute Increments, Minimum 1 Hour |
| Time – Other Rate, including Standby or Miscellaneous, Per Person | $75 Per Hour, Charged in 6 Minute Increments |
| Travel – Rate Per Vehicle & 1 Person | Free up to 25 Kilometres then $2.50 Per Kilometre |
| Travel that occurs between Client sites is not billed if less than 25km. If more than 25km then we calculate our travel based on the distance from Site 1 to Site 2 and the distance from our office(s) to Site 2 and charge the client based on the lesser cost of both calculations. Travel Distance Calculator | |
| Outside Normal Hours | Multiply above rates by 2 |
| Sundry Expenses including Accommodation, Parking Fees, Transfers, Travel & Meals, Car Hire, Equipment Rental & Other | At Cost |
| Restocking Fee | 40% of the original sell price (See section 4.6 in the Global General Terms and Conditions of Trade ) |
| Freight & Handling Fee | At Cost + 40% Margin = Cost x 0.667 |
| Equipment Procurement Service (EPS) Fee | At Cost + 20% Margin = Cost x 0.25 or 10% if Monthly Recurring |
| Client Payment Processing Charges | See our Credit Policy |
Revision:
33
Last modified:
Feb 01, 2024
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