8 Stages To Great Client Experiences:

XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction we have with our Clients.

To ensure a consistent Client experience, we have developed our unique Service Delivery Protocol.

This protocol has evolved over time and has now become 8 definable stages, providing our Teams and our Clients with a clear understanding of what we do, how we do it, and what to expect.

The 8 Stages Of Great Service Delivery and Continual Service Improvement include:

  • DISCOVER – to Understand
  • DESIGN – to Align with Strategy
  • DEVELOP – the Plan, Identify Value, Set Expectations
  • BUILD – Action
  • DELIVER – while Managing Change to Exceed Expectations
  • MAINTAIN – Performance and Reduce Risk
  • SUPPORT – to ensure Value is protected and Outcomes under pin the Strategy
  • ANALYSE – for Continuous Improvement
Revision: 6
Last modified: Feb 25, 2021

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