8 Stages To Great Client Experiences:
XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction we have with our Clients.
To ensure a consistent Client experience, we have developed our unique Service Delivery Protocol.
This protocol has evolved over time and has now become 8 definable stages, providing our Teams and our Clients with a clear understanding of what we do, how we do it, and what to expect.
The 8 Stages Of Great Service Delivery and Continual Service Improvement include:
- DISCOVER – to Understand
- DESIGN – to Align with Strategy
- DEVELOP – the Plan, Identify Value, Set Expectations
- BUILD – Action
- DELIVER – while Managing Change to Exceed Expectations
- MAINTAIN – Performance and Reduce Risk
- SUPPORT – to ensure Value is protected and Outcomes under pin the Strategy
- ANALYSE – for Continuous Improvement
Last modified: Feb 25, 2021
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