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Terms and Conditions of Trade
ABOUT » Terms and Conditions of Trade
Date Revision Number Details of Change 20210317 1 XSTRA’s trading terms have undergone a format change, text re-arrangements and minor legal changes to modernise the content in line with new laws and regulations.…
Terms & Conditions
XVOICE » Terms & Conditions
XVOICE CHANGE REQUESTS 45 DAY CHANGE REQUEST GUARANTEE TO PHONE SYSTEM PROGRAMMING XSTRA makes no guarantee that any request from a Client to change a Client’s XVOICE phone system will be able to be completed at any specific time or within any…
Terms & Conditions
X365 » Terms & Conditions
X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Terms & Conditions
XCLOUD » Terms & Conditions
XCLOUD – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
Terms & Conditions
XCARE » Terms & Conditions
1. NON-STANDARD REQUESTS XSTRA reserves the right to charge the Client for non-standard work requests such as, pre- installation, system integration work, purely cosmetic changes, reinstallation at a new address, or any other similar non-standard…
Terms & Conditions
XDEVICE » Terms & Conditions
CAVEATS Apple MacOS – XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged…
20210808 – Small number of servers inaccessible
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210808 – Small number of servers inaccessible
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210808 INCIDENT START TIME (HH:MM) Approx: 17:20pm INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF…
How To Find The MAC Address Of Your Device
XNET » Resources » How To Find The MAC Address Of Your Device
Your MAC Address should only consist of an alphanumeric combination of twelve (12) hexadecimal characters grouped into pairs by a colon (:). Some devices separate the paired characters with a hyphen or dash (-) while others simply leave a space between the…
20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200325 – XVOICE – Australian Telephone Network Congestion Issues Because of Covid-19
Some clients are reporting issues with CONGESTION on their phone systems. This is a symptom of additional load on lines linking all carriers as a result of staff being sent home to work. While this incident is extraordinary due to Covid-19, XSTRA is working around…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT INCIDENT START DATE 2023-06-02 INCIDENT START TIME…
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
Legal
ABOUT » Legal
XSTRA’s full Global General Terms and Conditions of Trade Agreement can be found Here XSTRA claims Copyright over all original content on this site/website, © Copyright XSTRA Group Pty Ltd (AU) 2023 Logos, images and trademarks that…
ABOUT
ABOUT
Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Skill Sets Create Your Free Account Company Information Contact Information Terms and Conditions of Trade Credit Policy – Australia Invoicing Explained – V1 Invoicing…
Schedule 1 – Rates & Charges
XCARE » Schedule 1 – Rates & Charges
XSTRA’S SERVICES RATES & CHARGES EXCLUDING TAXES Normal Working Hours Mon to Fri, Non-Public Holidays, between 6:30 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) Time – Remote Rate, Technical and…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
Credit Policy – Australia
ABOUT » Credit Policy – Australia
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…
XDEVICE
XDEVICE
Overview Price List XDEVICE – PC Care XDEVICE – Printer Care Maintenance Schedule Terms & Conditions
XCARE
XCARE
Overview Workflow Schedule 1 – Rates & Charges Remote Assistance Tech Folder – Public Service Disruption Notices Terms & Conditions
X365
X365
Overview Pricing Pricing – Mailbox Only X365-Plus What Office Product Do I Need? Add Ons Resources Terms & Conditions
XCLOUD
XCLOUD
Overview Price List XCLOUD – Basic XCLOUD – Enterprise XCLOUD – Enterprise Browser XDESKTOP XACCESS XDEVICE vs XCLOUD Resources Licensing Terms & Conditions
Other Links
XVOICE » Resources » Other Links
DESCRIPTION LINK ACMA numbering database lookup site https://www.thenumberingsystem.com.au Australian Mobile Tower Locations – Radio Frequency National Site Archive (RFNSA) https://www.rfnsa.com.au/home TPG…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
SharePoint Constraints
X365 » Resources » SharePoint Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
20230816 – XCLOUD Enterprise – Official Launch Date
NEWS – 2024 » NEWS ARCHIVE » Year 2023 » 20230816 – XCLOUD Enterprise – Official Launch Date
Beginning next month, XSTRA is on the brink of introducing the XCLOUD Enterprise lineup of virtual desktops. In partnership with our exclusive advancements, specifically XACCESS and XDESKTOP, our XCLOUD Enterprise solution has achieved unparalleled speed and bolstered…
20210708 – COVID-19 – By The Numbers
NEWS – 2024 » NEWS ARCHIVE » Year 2021 » 20210708 – COVID-19 – By The Numbers
Updated 20210708 Many of our clients have suffered a down turn in trade, laid of workers. At XSTRA, we wanted to crunch some numbers and find out exactly what is going on, because too many people are listening to their TV’s, where the reality of what is…
XVAULT
XFORCE » XVAULT
Singe Sign On Credential Authentication System powered by BitWarden Vaults XSTRA enhances a Bitwarden Vault by enveloping it within secure hosting infrastructure and implementing distinctive management and monitoring protocols, resulting in a…
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
Financial Hardship Policy
ABOUT » Financial Hardship Policy
What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…
Client Administrators
XCLOUD » XACCESS » Client Administrators
TASKS FOR THE CLIENT ADMINISTRATOR TO COMPLETE Log into XCRM and Complete the following tasks: Set the “XACCESS TIME WINDOW” setting. We recommend setting this to at least 12 hours but not greater than 25 hours. This setting determines…
Features Explained
X365 » Resources » Features Explained
Office 365 is designed to empower the diversity of every team at any organisation without sacrificing security, compliance or privacy. Office 365 features, Microsoft Teams for Chat, Skype for Business for online meetings, SharePoint for content management together…
Preamble
XCRM » Preamble
CIOCTO is the world’s only solution that combines deep systems integration and multi-dimensional client information into one software tool! Its elegant, modern interface is fast to learn and easy for new users, yet powerful for professionals. CIOCTO lets you work…
Security Benefits
X365 » Resources » Security Benefits
Compare Microsoft 365 to your current security solutions : Privileged Identity Management Risk-Based Conditional Access Cloud Access Security Broker (CASB) Threat Intelligence End Point Protection and Response (EDR) What is Microsoft 365? Microsoft 365 combines…
Overview
X365 » Overview
Microsoft Office 365 Lives Here ! XSTRA proudly holds the esteemed status of a Gold Microsoft Partner, granting exclusive access to the complete suite of 365 products at a reduced cost. Under our X365-PLUS service, our offerings extend beyond this, encompassing an…
Overview
XFORCE » Overview
Clients have users working in more places that ever before. Whether at home, on the road or at the corporate head office, Clients need to be conscious of all threats to operations, data and applications. Valuable information can be stolen or lost in a matter of…
FileCloud
XPARTS » File & Data Management Solutions » FileCloud
Feature Set Comparison Ransomware Protection: FileCloud’s heuristic file content scanning engine to detect and block ransomware Two-Factor Authentication (2FA): Add an extra layer of protection when logging in using email or Google…
Invoicing Formats
ABOUT » Invoicing Formats
Due to the complexity of the IT and Communications industry, the Equipment on invoices from XSTRA to the Client may include the following additional Equipment classification information that helps describe the types of Equipment listed on the invoice. An…
Porting Process
XVOICE » Resources » Porting Process
At XSTRA we have had years of experience porting the numbers of our Clients. Here is a list of the steps that XSTRA usually undertake and this process can take between 4 to 12 weeks. STEPS DESCRIPTION 1 Obtain copy of Clients telephone…
XNETSecure
XFORCE » XNET – Security Division » XNETSecure
For Clients that require higher levels of overall local area network (LAN) protection Coming 1st Quarter 2023 Unique 4-Stage Security Solution for Enterprise LAN Access, Command and Control Isolation Authorisation Authentication Access…
X365-PLUS
X365 » X365-PLUS
Discover the extraordinary value of our comprehensive Microsoft Office 365 maintenance package, X365-Plus, meticulously tailored to meet your business needs. At an astonishingly affordable rate of just $5 per user per month, you gain access to a spectrum of essential…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
What is a GOOD NPS result?
PERFORMANCE METRICS » Live Net Promoter Scores » What is a GOOD NPS result?
Generally speaking, a Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address. A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
XNET Tester Prototypes
XNET » Resources » XNET Tester Prototypes
For technicians working with Optical Fiber and Copper based Ethernet XSTRA have identified many scenarios whilst serving Clients, where testing of various Optical Fiber and Ethernet links are required, but where the available equipment to undertake…
20200520 – XRACK – Unplanned Server Restart
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…
Overview
XCLOUD » XACCESS » Overview
XACCESS IS A, WEB BASED, MULTI-FACTOR AUTHENTICATION SERVICE Cyber Threats are the No. 1 technological challenge facing the global business community today. At present, the global business community is grappling with its foremost technological…
What are Net Promoter Scores?
PERFORMANCE METRICS » Live Net Promoter Scores » What are Net Promoter Scores?
Net Promoter Score (NPS) is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. The NPS score ranges from -100 to +100 NPS scores are measured with a single question survey and tracked, with a higher NPS score more…
XNET – High Rise Projects
XNET » Resources » XNET – High Rise Projects
GA Twin Towers – Philippines The GA Twin Towers stands as the flagship venture of Globe Asiatique Property Holdings Corporation. Situated at the bustling center of EDSA in Mandaluyong City, this exquisite dual-tower project graces the cityscape. XSTRA…
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
How Do We Do IT
ABOUT » How Do We Do IT
8 Stages To Great Client Experiences: XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction we have with our Clients. To ensure a consistent Client experience, we have developed our unique Service…
20220320 – Ransomware Event
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…
System Requirements
X365 » Resources » System Requirements
Office applications are tailored to work best on each platform and device. The Office applications available for Mac users and the version numbers may be different from those available for PC users. With the latest application updates Microsoft has focussed on making…
20200122 – XSTRA Supports Children with Kidney Disease
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200122 – XSTRA Supports Children with Kidney Disease
XSTRA is proud to be part of this year’s Kidney Kar Rally – a fun event supporting children with kidney disease. 22nd Jan 2020 Tristan Lieschke, a truck driver and farmhand based in Wagga Wagga, NSW, assembled a team and purchased the car for a…
20200619 – Australia Targeted – Cyber attack targeting Australian networks
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks
19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…
20200528 – XRACK – Australia – Client Network loss
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…
Cisco Umbrella
XFORCE » XNET – Security Division » Cisco Umbrella
XSTRA partners with Cisco to provide Clients with access to the Umbrella suite of Cyber-Security and Protection products. Much like solutions from: Quad9 CloudFlare FlashStart TitanHQ Cisco Umbrella is able to shield Clients from many of the cyber threats on…
Why XSTRA
ABOUT » Why XSTRA
XSTRA is different XSTRA is not just a: Managed Services Provider (MSP) Hosting Company Internet Service Provider (ISP) Telecommunications Company We are ALL of the above. We are a one-stop-shop for your core IT & Communications stack. We build the…
Pricing – Mailbox Only
X365 » Pricing – Mailbox Only
EXCHANGE ONLINE PLANS – Ex-GST Service Plan Details Monthly – with an Annual Commitment Monthly Exchange Online Kiosk Basic messaging and calendaring plan with Web email and POP access and 2GB of space $3.00 $3.60 Exchange Online (Plan…
XDESKTOP
XCLOUD » XDESKTOP
Overview XSTRA has completed the final refinements on its proprietary Operating System Shell named XDESKTOP. This operating system shell stands out as the most fortified option, designed to seamlessly accommodate Windows applications for…
Overview
XBACKUP » Overview
XBACKUP – Data Protected 60 Percent of Small Businesses Fold Within 6 Months of a Cyber Attack on their Data. The vast majority of cyberattacks happen to small and midsize businesses. XBACKUP is a service that secures your most valuable commodity – Your…
Licensing
XCLOUD » Licensing
MICROSOFT LICENSING COMPLIANCE Type Of Resource Requires Dedicated Compute Licensing Scheme Applicable and Required Supplier Restrictions DaaS via Microsoft Windows Server NO SPLA Ingram Requires a RDS…
20210723 – XNET Philippines – Main Fiber Down
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210723 – XNET Philippines – Main Fiber Down
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210723 INCIDENT START TIME (HH:MM) 19:45 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
NEWS – 2024 » 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
Clients often pose the question to me, “Lyndon, is it advisable for us to transition our files to SharePoint?” As a SharePoint consultant, the instinctive response might be a resounding, “Absolutely, you should!” However, with three decades of…
Who Are We
ABOUT » Who Are We
For almost 20 years, the team at XSTRA have been global leaders in the IT & Communications sector. Our expertise encompasses a wide spectrum of skills, including managing accounts both directly and indirectly, designing solutions, sales, collaborating with…
Historical Mailbox Management
X365 » Resources » Historical Mailbox Management
PROBLEM Often when a User has their employment terminated with a Client, the Client wants to keep the User’s Office 365 mailbox intact and accessible for historical reasons. The best way to achieve this is to convert the User’s mailbox into a 365 Shared…
Ticket – Information
XCRM » Ticket – Information
…….. XCRM ticket updates, will be emailed to you, as the ticket progresses If you would like to add additional information to a ticket, you have 3 options: Reply to any ticket related email you receive from us and your reply will automatically…
20200528 – XNET – Australia – Core router outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…
Contact Information
ABOUT » Contact Information
Global Phone Numbers Australia: +61 7 3123 4111 – (I) 1300 555 920 – (I) 0458718434 – Outbound SMS Service – (T) Hong Kong: +852 5808 3186 – (I) New Zealand: +64 9951 8015 –…
WELCOME
WELCOME
For more than 20 Years, XSTRA has been caring for the IT & Communication needs of businesses big and small. We are a highly skilled team, making a BIG difference. We thank you for being part of our success and we value your business.
20221004 – Telstra 4G Sim Issue
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20221004 – Telstra 4G Sim Issue
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telstra INCIDENT START DATE 2022-10-04 INCIDENT START TIME…
XCLOUD – Enterprise
XCLOUD » XCLOUD – Enterprise
XCLOUD – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – Secure…
20200929 – Delays relaying email through mail.voipstra.com.au
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
20200615 – A Bad Year So Far for Office 365 Uptime
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200615 – A Bad Year So Far for Office 365 Uptime
Raise your hand if you fell victim to the recent string of Office 365 outages below✋ Don’t get me wrong Office 365 is a tremendous service that has enabled so many organizations to rapidly shift to a remote workforce. However, with such a large spike in daily…
IEEE Standard – 802.1
XNET » Resources » IEEE Standard – 802.1
IEEE 802.1 Standard Description 802.1D Relates to MAC Bridges. It defines the architecture and bridge operation of wired Ethernet. 802.1Q Defines VLAN tagging and trunking. It allows multiple bridged networks to transparently share the same physical network…
XDEVICE – PC Edition
XDEVICE » XDEVICE – PC Edition
XDEVICE – PC Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month Comprehensive PC maintenance includes 24×7 Remote & Phone Support for Windows based PC incidents and…
XCLOUD – Basic
XCLOUD » XCLOUD – Basic
XCLOUD – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
XCLOUD – Enterprise Browser
XCLOUD » XCLOUD – Enterprise Browser
XCLOUD – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
Overview
PERFORMANCE METRICS » Overview
XSTRA maintains a live data lake which collects metrics about every part of our operations. Often, Clients want to understand how XSTRA is performing. In this section of our website, Clients will find important information pertaining to their operations. Clients can…
On Windows 10 PCs
XNET » Resources » How To Find The MAC Address Of Your Device » On Windows 10 PCs
Using the Command Prompt: 1. Search “Command Prompt” or type “CMD” in the taskbar, or if you are using an older version of Windows, right-click on the Start button and Select Command Prompt from the menu. 2. Type in ipconfig /all and press…
20210305 – XNET – AUSTRALIA – Brookfield Service outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210305 – XNET – AUSTRALIA – Brookfield Service outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20210305 INCIDENT START TIME (HH:MM) 13:42 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
LATEST
LATEST
Date Added Description of New Content & Links 20240311 Microsoft admits Cosy Bear hackers have been in its systems for three months 20240113 The Top 10 Reasons Why You Should Avoid SharePoint 20230911 XNET…
XDEVICE – Printer Edition
XDEVICE » XDEVICE – Printer Edition
XDEVICE – Printer Edition 24/7 Support and Management – Per Printer – Per Month Comprehensive printer care includes 24×7 Remote & Phone Support for Printer incidents & requests Core Windows Operating System Driver…
20200620 – FaceBook’s Latest Attack On Your Privacy
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200620 – FaceBook’s Latest Attack On Your Privacy
20th June 2020 NameCheap highlights FaceBook’s latest tactic to create an end-run on not only your privacy but the GDPR itself. Instead of GDPR being the hardest legal standard to meet, “legitimate interest” becomes the free pass for anyone who wants to…
Overview
XRACK » Overview
XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. XSTRA offers the following 3 Cloud solution…
20220307 – XVOICE – Inbound & outbound calling
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220307 – XVOICE – Inbound & outbound calling
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox\Ivox INCIDENT START DATE 2022-03-07 INCIDENT START…
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210802 INCIDENT START TIME (HH:MM) Approx: 9:15am INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF…
Backup Security
XRACK » Backup Security
XRACK Backup & Disaster Recovery Protocol Options Explained Ransomware: It can’t attack what it doesn’t see. XRACK’s backup options and solutions can protect against ransomware attacks. Start Shielding Your Data by outsourcing your data…
Price List
XRACK » Price List
PRODUCT DESCRIPTION BILLING FREQUENCY PRICE ex-GST XRACK – Virtual Machines Virtual Machines for all needs See XRACK Virtual Machine Pricing Simulator – Version: 20211011 for price details Please Note: You will need to…
GroundWire
XVOICE » Soft Clients » GroundWire
For mobile devices and smart phones running any of the following operating systems: Apple IOS Android – Setup Guide Here
Overview
XCARE » Overview
IT All Starts With Great Service & Support At XSTRA, we’ve built our reputation on a foundation of Xceptional Client support called XCARE To assist us, XSTRA has developed a total ticket management platform called XCRM. To log a ticket, please send an email…
20210522 – Core Router Issue
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210522 – Core Router Issue
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210522 INCIDENT START TIME (HH:MM) 08:40 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20200826 – PostGreSQL Service Restarted
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
Company Information
ABOUT » Company Information
Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 ACN: 104 881 843 Australian GST Status: Registered Previous Entity Name: Easy Networks Pty Ltd (Changed on 26th June 2014) PDF: XSTRA Group…
On Android Devices
XNET » Resources » How To Find The MAC Address Of Your Device » On Android Devices
Option 1: Due to the large variety of Android devices available, there may be slight differences in these instructions given below. If the instructions below do not work, feel free to call us for more assistance. 1. Locate and tap the Settings app. 2. Scroll Down…