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Terms & Conditions
XVOICE » Terms & Conditions
XVOICE CHANGE REQUESTS 45 DAY CHANGE REQUEST GUARANTEE TO PHONE SYSTEM PROGRAMMING XSTRA makes no guarantee that any request from a Client to change a Client’s XVOICE phone system will be able to be completed at any specific time or within any…
Terms & Conditions
X365 » Terms & Conditions
X365 – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Terms & Conditions
XCLOUD » Terms & Conditions
XCLOUD – User Account – Disablement & Deletion Policy Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written…
Terms & Conditions
XNET » Terms & Conditions
DEFINITIONS Consumer – XSTRA provides all Clients with a genuine and reasonable opportunity to negotiate the terms of their contract and obligations to XSTRA, before and during the term of any active service. Telecommunications Consumer…
Terms & Conditions
XCARE » Terms & Conditions
1. NON-STANDARD REQUESTS XSTRA reserves the right to charge the Client for non-standard work requests such as, pre- installation, system integration work, purely cosmetic changes, reinstallation at a new address, or any other similar non-standard…
Terms & Conditions
XDEVICE » Terms & Conditions
CAVEATS Apple MacOS – XSTRA does not provide any inclusive or free support for devices running Apple’s desktop operating system, commonly known as, “MacOS”. Any support for devices running “MacOS” will be charged…
Terms and Conditions of Trade
ABOUT » Terms and Conditions of Trade
Date Revision Number Details of Change 20210317 1 XSTRA’s trading terms have undergone a format change, text re-arrangements and minor legal changes to modernise the content in line with new laws and regulations.…
20200520 – XRACK – Unplanned Server Restart
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200520 – XRACK – Unplanned Server Restart
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200520 INCIDENT START TIME (HH:MM) 15:50 OUTAGE DURATION 8 Minutes ESTIMATED TIME TO…
20200706 – XRACK – Missing Virtual Machine (VM)
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200706 – XRACK – Missing Virtual Machine (VM)
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200706 INCIDENT START TIME (HH:MM) Approx: 06:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20200528 – XRACK – Australia – Client Network loss
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XRACK – Australia – Client Network loss
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 13:05 OUTAGE DURATION 20 Minutes ESTIMATED TIME TO…
Overview
XRACK » Overview
XRACK provides Clients with infrastructure products and services to host compute workloads in data centers. Some people refer to this as, THE CLOUD or CLOUD COMPUTING or IAAS – Infrastructure as a Service. XSTRA offers the following 3 Cloud solution…
AI Voice & Avatars
XVOICE » Resources » AI Voice & Avatars
Links to Good AI Voice and Avatar Solutions MURF AI Voice only VEED.IO Voice & Avatars and More
Schedule 1 – Rates & Charges
XCARE » Schedule 1 – Rates & Charges
XSTRA’S SERVICES RATES & CHARGES EXCLUDING TAXES Normal Working Hours Mon to Fri, Non-Public Holidays, between 6:30 am and 7:00 pm Australian Eastern Standard Time (UTC +10 AEST) Time – Remote Rate, Technical and…
20220307 – XVOICE – Inbound & outbound calling
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220307 – XVOICE – Inbound & outbound calling
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox\Ivox INCIDENT START DATE 2022-03-07 INCIDENT START…
20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230522 – XNET – NextDC Inter-Network is Down Between B1 & B2
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY NEXTDC – https://nextdc.com INCIDENT START DATE 2023-05-22…
Backup Security
XRACK » Backup Security
XRACK Backup & Disaster Recovery Protocol Options Explained Ransomware: It can’t attack what it doesn’t see. XRACK’s backup options and solutions can protect against ransomware attacks. Start Shielding Your Data by outsourcing your data…
Price List
XRACK » Price List
PRODUCT DESCRIPTION BILLING FREQUENCY PRICE ex-GST XRACK – Virtual Machines Virtual Machines for all needs See XRACK Virtual Machine Pricing Simulator – Version: 20211011 for price details Please Note: You will need to…
Overview
XCLOUD » Overview
XSTRA understands Work is no longer somewhere we go, but something we do. XCLOUD is our Virtual Apps and Desktops solution for Clients who need a true, work from anywhere, fully managed solution. Clients can now allow their teams the flexibility and agility to…
XCLOUD – Basic
XCLOUD » XCLOUD – Basic
XCLOUD – Basic Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for entry-level and front-line administration users with: Light SaaS needs Light browser workloads Low…
XCLOUD – Enterprise
XCLOUD » XCLOUD – Enterprise
XCLOUD – Enterprise Citrix Windows Server 2022 Virtual Desktops – Per User – Per Month Scenario Fit Perfect for Work-From-Anywhere enterprise level power users who require optimum: Security – Secure…
XCARE
XCARE
Overview Workflow Schedule 1 – Rates & Charges Remote Assistance Tech Folder – Public Service Disruption Notices Terms & Conditions
CLOSED SDN’s
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s
20240220 – Widespread Phone Call Quality Issues 20230829 – Widespread Network Outage at NEXTDC B2 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected 20230522 – XNET – NextDC Inter-Network is Down Between B1…
XVAULT
XFORCE » XVAULT
Singe Sign On Credential Authentication System powered by BitWarden Vaults XSTRA enhances a Bitwarden Vault by enveloping it within secure hosting infrastructure and implementing distinctive management and monitoring protocols, resulting in a…
XDEVICE
XDEVICE
Overview Price List XDEVICE – PC Care XDEVICE – Printer Care Maintenance Schedule Terms & Conditions
XCLOUD – Enterprise Browser
XCLOUD » XCLOUD – Enterprise Browser
XCLOUD – Enterprise Browser Citrix Enterprise Browser – Per User – Per Month Scenario Fit For Users who only work in a Browser and require all of the Security, Safety and Performance that Citrix…
X365
X365
Overview Pricing Pricing – Mailbox Only X365-Plus What Office Product Do I Need? Add Ons Resources Terms & Conditions
LATEST
LATEST
Date Added Description of New Content & Links 20240311 Microsoft admits Cosy Bear hackers have been in its systems for three months 20240113 The Top 10 Reasons Why You Should Avoid SharePoint 20230911 XNET…
Overview
XBACKUP » Overview
XBACKUP – Data Protected 60 Percent of Small Businesses Fold Within 6 Months of a Cyber Attack on their Data. The vast majority of cyberattacks happen to small and midsize businesses. XBACKUP is a service that secures your most valuable commodity – Your…
XCLOUD
XCLOUD
Overview Price List XCLOUD – Basic XCLOUD – Enterprise XCLOUD – Enterprise Browser XDESKTOP XACCESS XDEVICE vs XCLOUD Resources Licensing Terms & Conditions
Other Links
XVOICE » Resources » Other Links
DESCRIPTION LINK ACMA numbering database lookup site https://www.thenumberingsystem.com.au Australian Mobile Tower Locations – Radio Frequency National Site Archive (RFNSA) https://www.rfnsa.com.au/home TPG…
XNET NBN Plus – CIS
XNET » XNET NBN Plus » XNET NBN Plus – CIS
Critical Information Summary (CIS) Service To Be Provided Business Grade Broadband supplied by AAPT care of NBN Co. Download Speed 50 Mbps Upload Speed 20 Mbps Are Faster Speeds Available? Yes %…
Legal
ABOUT » Legal
XSTRA’s full Global General Terms and Conditions of Trade Agreement can be found Here XSTRA claims Copyright over all original content on this site/website, © Copyright XSTRA Group Pty Ltd (AU) 2023 Logos, images and trademarks that…
20210808 – Small number of servers inaccessible
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210808 – Small number of servers inaccessible
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210808 INCIDENT START TIME (HH:MM) Approx: 17:20pm INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF…
XNET Rural Fiber – CIS
XNET » XNET Rural Fiber » XNET Rural Fiber – CIS
Critical Information Summary (CIS) Service To Be Provided Uses fiber and complementary technologies to deliver a Premium broadband experience to your home. Download Speed 50 Mbps Upload Speed 50 Mbps Are Faster…
20210522 – Core Router Issue
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210522 – Core Router Issue
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210522 INCIDENT START TIME (HH:MM) 08:40 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
ABOUT
ABOUT
Why XSTRA Who Are We What Do We Do How Do We Do IT How We Give Back Our Skill Sets Create Your Free Account Company Information Contact Information Terms and Conditions of Trade Credit Policy – Australia Invoicing Explained – V1 Invoicing…
Equipment Procurement Service
XPARTS » Equipment Procurement Service
XSTRA offers Clients a procurement service for the acquisition of products and services This is a co-operative activity where XSTRA acts as the technical adviser and trusted negotiator to the Client, ensuring a value-driven outcome is achieved for the Clients next…
Credit Policy – Australia
ABOUT » Credit Policy – Australia
1. MANDATORY NAB DIRECT DEBIT FACILITY FOR ALL AUSTRALIAN CLIENTS XSTRA strives to offer great value to our customers through fantastic service and realistic pricing. Requiring all Clients to have a Direct Debit Facility allows us to keep our costs and…
20200604 – Think Your Data In The Cloud Is Safe?
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200604 – Think Your Data In The Cloud Is Safe?
At XSTRA, we are often asked: “is my data safe in the cloud?” 4th June 2020 . We feel we would not be doing our job as advocates for our Clients if we didn’t bring the information below to your attention. Here are some of the terms and conditions…
20200826 – PostGreSQL Service Restarted
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200826 – PostGreSQL Service Restarted
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200826 INCIDENT START TIME (HH:MM) Approx: 18:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20200325 – XSTRA’s COVID19 Business Continuity Plan
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200325 – XSTRA’s COVID19 Business Continuity Plan
25th March 2020 INTRODUCTION As a provider of Telecommunications and IT infrastructure services, XSTRA is an Essential Business and we will operate as normal at this stage Our Customers are our primary concern at this time. Helping them through this period is…
XNET Rural Fiber – Technical Brief
XNET » XNET Rural Fiber » XNET Rural Fiber – Technical Brief
This document contains important information for all participants in this Research & Development Proof Of Concept (POC). Please read carefully. It is also a long document with many details and there are likely to be errors so please let us know of these errors by…
SharePoint Constraints
X365 » Resources » SharePoint Constraints
Considerations for Using SharePoint While SharePoint offers many benefits for file storage and collaboration, there are scenarios and considerations where it may not be the ideal solution for storing files. Here are detailed reasons why you might opt not to store files…
20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
NEWS – 2024 » 20240311 – Microsoft admits Cosy Bear hackers have been in its systems for three months
Microsoft’s cybersleuths haven’t been able to expel the Cosy Bears. Photo: Getty Microsoft says it’s still trying to evict the elite Russian government hackers who broke into the email accounts of senior company executives in November. It says the…
What Do We Do
ABOUT » What Do We Do
XSTRA IS YOUR GLOBAL 24 Hour IT Department We are your ONE-STOP SHOP for: Backup & Disaster Recovery Services (BaaS & DRaaS) Remote Monitoring and Management of Devices 24/7 Help Desk Services Cybersecurity Solutions Virtual Infrastructure – (IaaS –…
20230816 – XCLOUD Enterprise – Official Launch Date
NEWS – 2024 » NEWS ARCHIVE » Year 2023 » 20230816 – XCLOUD Enterprise – Official Launch Date
Beginning next month, XSTRA is on the brink of introducing the XCLOUD Enterprise lineup of virtual desktops. In partnership with our exclusive advancements, specifically XACCESS and XDESKTOP, our XCLOUD Enterprise solution has achieved unparalleled speed and bolstered…
20200610 – Widespread outage hits IBM Cloud
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200610 – Widespread outage hits IBM Cloud
10th June 2020 LINK: To Actual Article” LINK: To PDF Document
20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200529 – XSTRA Protects XCARE Clients From Faulty Windows 10 Version Update
XSTRA provides end-point management for Clients who subscribe to our XCARE products. 29th May 2020 Today XSTRA has taken steps to halt the spread of the Microsoft Windows 10 Version 2004 is causing huge issues for Clients around the world. XSTRA, through its XCARE…
XDEVICE – Printer Edition
XDEVICE » XDEVICE – Printer Edition
XDEVICE – Printer Edition 24/7 Support and Management – Per Printer – Per Month Comprehensive printer care includes 24×7 Remote & Phone Support for Printer incidents & requests Core Windows Operating System Driver…
Who Are We
ABOUT » Who Are We
For almost 20 years, the team at XSTRA have been global leaders in the IT & Communications sector. Our expertise encompasses a wide spectrum of skills, including managing accounts both directly and indirectly, designing solutions, sales, collaborating with…
Why XSTRA
ABOUT » Why XSTRA
XSTRA is different XSTRA is not just a: Managed Services Provider (MSP) Hosting Company Internet Service Provider (ISP) Telecommunications Company We are ALL of the above. We are a one-stop-shop for your core IT & Communications stack. We build the…
X365-PLUS
X365 » X365-PLUS
Discover the extraordinary value of our comprehensive Microsoft Office 365 maintenance package, X365-Plus, meticulously tailored to meet your business needs. At an astonishingly affordable rate of just $5 per user per month, you gain access to a spectrum of essential…
Overview
XDEVICE » Overview
XDEVICE delivers a range of technologies focused on the care of end-point devices 24/7 Remote Support Management Maintenance Monitoring Reporting Pro-Active Remediation Applicable End-Point Devices include: Computers &…
20200606 – XNET – Philippines – GA Towers – Network Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200606 – XNET – Philippines – GA Towers – Network Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200606 INCIDENT START TIME (HH:MM) 19:49 OUTAGE DURATION 8 ESTIMATED TIME TO RESOLUTION 8 AM …
20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
NEWS – 2024 » 20240113 – The Top 10 Reasons Why You Should Avoid SharePoint
Clients often pose the question to me, “Lyndon, is it advisable for us to transition our files to SharePoint?” As a SharePoint consultant, the instinctive response might be a resounding, “Absolutely, you should!” However, with three decades of…
20200528 – XNET – Philippines – GA Towers Service Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Philippines – GA Towers Service Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 19:10 OUTAGE DURATION 1 hour 55 Minutes ESTIMATED TIME TO…
20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210802 – AAPT TPG issues but Could Be a Upstream Issue to Them
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210802 INCIDENT START TIME (HH:MM) Approx: 9:15am INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF…
XDEVICE – PC Edition
XDEVICE » XDEVICE – PC Edition
XDEVICE – PC Edition 24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month Comprehensive PC maintenance includes 24×7 Remote & Phone Support for Windows based PC incidents and…
20200524 – XNET – Philippines – GA Towers Service Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200524 – XNET – Philippines – GA Towers Service Outage
NOTICE TIME ZONE Philippines GMT+8 STATUS (Open/Closed) Closed INCIDENT START DATE 20200524 INCIDENT START TIME (HH:MM) 14:40 OUTAGE DURATION 3 Hours 35 Minutes ESTIMATED TIME TO…
WELCOME
WELCOME
For more than 20 Years, XSTRA has been caring for the IT & Communication needs of businesses big and small. We are a highly skilled team, making a BIG difference. We thank you for being part of our success and we value your business.
Resources
XVOICE » Resources
Porting Process FreePBX VoiceMail Guide FreePBX Feature Codes Setup Groundwire for Android Yealink User Guides AI Voice & Avatars Other Links
User Registration Process
XCLOUD » XACCESS » User Registration Process
XACCESS – USER ACCOUNT REGISTRATION PROCESS To register, the User clicks on this link https://xaccess.x.direct and selects the “REGISTER” option at the bottom of the page . . User enters their: “Email…
20230829 – Widespread Network Outage at NEXTDC B2
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230829 – Widespread Network Outage at NEXTDC B2
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 20230829 INCIDENT START TIME (HH:MM)…
Overview
XCARE » Overview
IT All Starts With Great Service & Support At XSTRA, we’ve built our reputation on a foundation of Xceptional Client support called XCARE To assist us, XSTRA has developed a total ticket management platform called XCRM. To log a ticket, please send an email…
20240305 Widespread Phone call Quality Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240305 Widespread Phone call Quality Issues
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox INCIDENT START DATE 20240305 INCIDENT START…
XNET NBN Plus – Technical Brief
XNET » XNET NBN Plus » XNET NBN Plus – Technical Brief
XSTRA is an Australian Carrier and ISP XSTRA prides itself on building what it sells. This has allowed us to build technical teams who have a deep understanding of the technologies we sell to customers. XNET NBN Plus is our Internet access service to Clients already…
20211120 – XNER Philippines – Converge ICT is down
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20211120 – XNER Philippines – Converge ICT is down
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? YES IF YES, NAME OF 3RD PARTY Converge ICT Philippines INCIDENT START DATE 20211120 INCIDENT…
20210906 – XNET Philippines – GA Towers
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210906 – XNET Philippines – GA Towers
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210906 INCIDENT START TIME (HH:MM) 16:00 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20210305 – XNET – AUSTRALIA – Brookfield Service outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210305 – XNET – AUSTRALIA – Brookfield Service outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 20210305 INCIDENT START TIME (HH:MM) 13:42 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20200528 – XNET – Australia – Core router outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200528 – XNET – Australia – Core router outage
NOTICE TIME ZONE Australia Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200528 INCIDENT START TIME (HH:MM) 07:55 OUTAGE DURATION 13 Minutes ESTIMATED TIME TO…
20240220 – Widespread Phone Call Quality Issues
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20240220 – Widespread Phone Call Quality Issues
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telcoinabox / Ivox INCIDENT START DATE 20240220 INCIDENT START…
What Office Product Do I Need?
X365 » What Office Product Do I Need?
Outlined below are several guidelines to aid you in choosing the appropriate Microsoft Office 365 license: Scenario Best License Choice Online office only apps Microsoft 365 Business Basic Desktop app versions Microsoft 365 Business…
20210723 – XNET Philippines – Main Fiber Down
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210723 – XNET Philippines – Main Fiber Down
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210723 INCIDENT START TIME (HH:MM) 19:45 INCIDENT CAUSED BY A 3RD PARTY? No IF YES, NAME OF 3RD PARTY…
20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY AAPT INCIDENT START DATE 2023-06-02 INCIDENT START TIME…
20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200615 – X365 – Microsoft Error when attempting to access Microsoft 365 services
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 09:42 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
Client Administrators
XCLOUD » XACCESS » Client Administrators
TASKS FOR THE CLIENT ADMINISTRATOR TO COMPLETE Log into XCRM and Complete the following tasks: Set the “XACCESS TIME WINDOW” setting. We recommend setting this to at least 12 hours but not greater than 25 hours. This setting determines…
20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200831 – C-40-7 – No Internet Connectivity Via Fiber 1000
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200831 INCIDENT START TIME (HH:MM) Approx: 08:30 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20210720 – AAPT/TPG Routing Incident
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210720 – AAPT/TPG Routing Incident
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210720 INCIDENT START TIME (HH:MM) 10:00 INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY…
20221004 – Telstra 4G Sim Issue
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20221004 – Telstra 4G Sim Issue
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? Yes IF YES, NAME OF 3RD PARTY Telstra INCIDENT START DATE 2022-10-04 INCIDENT START TIME…
20200929 – Delays relaying email through mail.voipstra.com.au
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Delays relaying email through mail.voipstra.com.au
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Open INCIDENT START DATE 2020929 INCIDENT START TIME (HH:MM) Approx: 08:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
Overview
XCRM » Overview
The Managed Services Provider (MSP) market is forecast to reach $329.1 Billion dollars by 2025 – Ref. Targeted at this MSP market, CIOCTO is a multi-tenant cloud-based Information Technology Service Management (ITSM) platform and control plane, that is fully…
20200929 – Office 365 Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200929 – Office 365 Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closted INCIDENT START DATE 20200929 INCIDENT START TIME (HH:MM) Approx: 07:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
Financial Hardship Policy
ABOUT » Financial Hardship Policy
What is financial hardship? The Telecommunications Consumer Protection Code defines financial hardship as: “A situation where a Client is unable, reasonably, because of illness, unemployment or other reasonable cause, to discharge their financial obligations…
20201117 – Philippines – Converge ICT Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20201117 – Philippines – Converge ICT Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20201117 INCIDENT START TIME (HH:MM) Approx: 15:00 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE…
20210316 – Azure Active Directory (AAD) Outage
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20210316 – Azure Active Directory (AAD) Outage
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20210316 INCIDENT START TIME (HH:MM) Approx: 05:00 ESTIMATED TIME TO RESOLUTION 60 Minutes INCIDENT END…
Security Benefits
X365 » Resources » Security Benefits
Compare Microsoft 365 to your current security solutions : Privileged Identity Management Risk-Based Conditional Access Cloud Access Security Broker (CASB) Threat Intelligence End Point Protection and Response (EDR) What is Microsoft 365? Microsoft 365 combines…
20200619 – Australia Targeted – Cyber attack targeting Australian networks
NEWS – 2024 » NEWS ARCHIVE » Year 2020 » 20200619 – Australia Targeted – Cyber attack targeting Australian networks
19th June 2020 Earlier this morning the Australian Government announced that it was currently aware of, and responding to, a sustained targeting of Australian governments and companies by a sophisticated state-based actor. That is, someone backed or employed by a…
20220320 – Ransomware Event
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20220320 – Ransomware Event
NOTICE TIME ZONE Brisbane UTC +10 STATUS (Open/Closed) Closed INCIDENT CAUSED BY A 3RD PARTY? N/A IF YES, NAME OF 3RD PARTY N/A INCIDENT START DATE 2022-03-20 INCIDENT START TIME (HH:MM)…
Our Skill Sets
ABOUT » Our Skill Sets
XSTRA SKILL SETS NON-EXHAUSTIVE MANIFEST Vendor A Sample of Just Some of our Certifications & Qualifications AMAZON WEB SERVICES AWS Certified Cloud Practitioner CISCO Cisco Certified Network Associates…
20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
XCARE » Service Disruption Notices (SDN’s) » CLOSED SDN’s » 20200625 – XNET – Fiber Link Down Between ECN and NEXTDC B1
NOTICE TIME ZONE Brisbane GMT+10 STATUS (Open/Closed) Closed INCIDENT START DATE 20200615 INCIDENT START TIME (HH:MM) 05:15 ESTIMATED TIME TO RESOLUTION N/A INCIDENT END DATE …
FileCloud
XPARTS » File & Data Management Solutions » FileCloud
Feature Set Comparison Ransomware Protection: FileCloud’s heuristic file content scanning engine to detect and block ransomware Two-Factor Authentication (2FA): Add an extra layer of protection when logging in using email or Google…
How We Give Back
ABOUT » How We Give Back
We believe that doing good in the world is the right thing to do, regardless of whether it’s good for business or not. SPONSORSHIPS NON-PROFITS Free Speech Platform – Signal.Org Foundation…
Company Information
ABOUT » Company Information
Entity Name: XSTRA Group Pty Ltd Entity Type: Australian Private Company Status: Active from 20030527 ABN: 95 104 881 843 ACN: 104 881 843 Australian GST Status: Registered Previous Entity Name: Easy Networks Pty Ltd (Changed on 26th June 2014) PDF: XSTRA Group…