NOTICE TIME ZONE Brisbane UTC +10
STATUS (Open/Closed) Open
INCIDENT CAUSED BY A 3RD PARTY? Maybe
IF YES, NAME OF 3RD PARTY We suspect land owner accidental damage to fiber
INCIDENT START DATE 20211206
INCIDENT START TIME (HH:MM) 09:36
ESTIMATED TIME TO RESOLUTION ?
INCIDENT END DATE
INCIDENT END TIME (HH:MM)
INCIDENT TOTAL DURATION
XCRM TICKET NUMBER Not Applicable
BRAND XNET
PRIORITY P2
CLIENTS AFFECTED All Brookfield XNET Rural clients to the east of Junction Box 3
DESCRIPTION OF INCIDENT No SFP Link visible on modules in switches at either end of fiber run
DESCRIPTION IMPACT Clients will be accessing the Internet over redundant failover links
Primary Effect Lower speeds and higher latencies expected
Secondary Effect Time sensitive services such as voice and video calls impacted
Residual Effect None expected once the problem is resolved
EVENT TIMELINE
Monday 6th December 2021
09:36 XSTRA monitoring system detected an outage in Brookfield and observed automatic failover to redundant lines. All Clients are up still.
16:00 XSTRA technician attended sites and determined break in fiber is somewhere between Junction Box 3 and Savages Rd clients (lead-in)
RECOVERY & RESOLUTION
ROOT CAUSE
CORRECTIVE & PREVENTATIVE MEASURES
Revision: 1
Last modified: Dec 08, 2021

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