NOTICE TIME ZONE | Brisbane GMT+10 |
---|---|
STATUS (Open/Closed) | Closed |
INCIDENT START DATE | 20200831 |
INCIDENT START TIME (HH:MM) | Approx: 08:30 |
ESTIMATED TIME TO RESOLUTION | N/A |
INCIDENT END DATE | 20200831 |
INCIDENT END TIME (HH:MM) | Approx: 09:41 |
OUTAGE DURATION | Approx. |
INCIDENT CAUSED BY A 3RD PARTY? | Yes |
IF YES, NAME OF 3RD PARTY | TPG/AAPT – VIC POWER |
XCRM TICKET NUMBER | 12881 |
BRAND | XNET |
PRIORITY | P3 – Medium |
CUSTOMERS AFFECTED | X40 |
SITES AFFECTED | C-40-7 |
DESCRIPTION OF INCIDENT | C-40-7 office has no Internet access via fiber. |
PRIMARY IMPACT EFFECT | Users may have issues accessing the Internet |
SECONDARY IMPACT EFFECT | Out of band access for XSTRA to monitor devices via PRTG is limited |
EVENT TIMELINE | |
MONDAY 31ST AUGUST 2020 | |
08:30 | XSTRA’s monitoring system, PRTG, advise Internet at C-40-7 was down |
08:41 | MS (XSTRA) escalated to LB (XSTRA) |
08:45 | LB (XSTRA) confirmed service is offline, checked known outage in area |
08:59 | LB (XSTRA) made contact via teams with Darren and Randolph to identify if known outage |
09:00 | LB (XSTRA) made contact with upstream carrier to lodge fault |
09:05 | LB (XSTRA) confirmed carrier outage as gateway for service also not responding |
09:40 | LB (XSTRA) confirmed services restored |
09:42 | DH (JAG) arrived onsite and confirmed services returned |
RECOVERY & RESOLUTION | |
ROOT CAUSE | |
Fault linked to upstream carrier power outage at flinders street | |
CORRECTIVE & PREVENTATIVE MEASURES | |
Re-establish 4G service since disconnection of 2nd fibre service | |
RESIDUAL EFFECT | None |
Revision:
3
Last modified:
Aug 31, 2020
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